Customer Service Specialist
Resume:
Kimberly DuPree
Warner Robins, Ga 31093
Cell: 478-***-****/470-***-****
Email: *********@***.***
Professional Summary: Self-motivated Support service specialist that specializes in diversifying positive outcomes in various business career elements; seeking to establish a promotable profession that enhances my skill assets. Recognized for strong follow-through and effectively using analytical, communication, and interpersonal skills that allow optimum work in an individual or team-oriented setting. Therefore, as an expert in resolving escalated internal as well as external customer service issues. My career focus is to leverage previous work experience practicality in the role of an entry level profession. AREAS OF EXPERTISE
Related transferrable skills:
• Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Proficient user of Microsoft Office Suite
Key Qualifications
• Thorough knowledge of business operations and maintained a cohesive and productive work environment, ensuring timeliness and efficiency of staff personnel.
• Keen ability to analyze, interpret, develop policies and procedures according to specific departmental programs.
• Maintains project files in accordance with regulations and department guidelines.
• Ability to innovate and shape organizational process.
• Services existing accounts obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
• Focuses sales efforts by studying existing and potential volume of clients. Process Inquiries Technological Skills Data Handling Skills Resolve Complaints New Employee Trainer Organizational Skills Records Management Customer Service Satisfaction Clerical Skills Work Experience
Imperial Global Professional Services, LLC May 2022- Present
• Property Management
• Assisting small businesses with office set-up
• Organizing files, creating applications, and record keeping
• Assisting contractors with projects
• Making and receiving business calls
• Sending business e-mails out
• Processing evictions notices
Department of Public Health (Peach County Health Department) Admin Assistant Support 3 Jun 2019 – Oct 2021
• Greets visitors and callers with professionalism.
• Assist Health Department, Environmental Health Department as well as the Nurses.
• Register patients for appointed programs, scans documents, update files, direct messages and requests to the appropriate department
• Performs medical records duties, assists with monthly reports, scheduling appointments,
• Making copies using a copy/fax machine; sending and receiving faxes.
• Completing pregnancy Medicaid applications, verifying insurance, entering info in the state system (M & M, GRITS, GAMMIS), Completing referral documents for patients and setting up appointments
Georgia Department of Juvenile Justice Macon, Ga April 2018- June 2018
• Maintains custody and security of prisoners
• Enforces all institutional policies, rules, procedures, and regulations
• Prepares admission, program, releases, transfers and other reports Macon-Bibb County Health Department (Certi-Temp) Macon, Ga October 2017-November 2017 Data Entry Specialist
• Manage patients’ records
• Input immunizations in a database (m & m, grits) state system
• Update insurance information
• Verify insurance
Kroger Corporation Atlanta Division November 2016 – June 2017 E-Commerce Attendant
• Pull customers online orders from computer
• Select items and bag them
• Print receipts
• Process transaction at the customer’s vehicle at pickup Ardyss International Atlanta, Ga March 2011- January 2015 Sales Advisor
• Manage the sales area and respond to customer's queries and requests
• Greet the customers and enquire about the products they wish to buy
• Display a variety of products that suits the customers preferences and financial status
• Inform the customers about the alternatives available for their product with the stores J.C. Penny Company Dublin, Ga October2002-December 2010 Customer Service Sales Associate
• Listen and respond to customers’ needs and concerns
• Provide information about products and services
• Take orders, determine charges, and oversee billing or payments
• Review or make changes to customer accounts
• Handle returns or complaints
• Record details of customer contacts and actions taken
• Research answers or solutions as needed
Carl Vinson V.A. Hospital Dublin, Ga June1998 – April 2001 Data Entry Clerk
• Prepare data for inputting into databases
• input data in an accurate and efficient manner
• Verify accuracy of information prior to keying
• Corroborate data accuracy after performing data entry procedures
• Update records and information in the database
• Compile statistical data for analysis purposes
• Retrieve data for informational purposes as directed
• Compare entered data with the source documents
• Process forms as directed
Houston County District Attorney’s Office February 2017- May 2020
)
Criminal Victim’s Advocate Assistant
• Create letters to victims
• Input missing information in a database called Tracker
• Attending court weekly (Arraignment, Pleas, Bonds, and Cases)
• Researching cases for assigned Attorneys’
Education
Central Georgia Technical College
Business Administrative Technology A.A.S. May 2016 Criminal Justice Technology A.S. May 2017
Gordon State College
Human Services B.S.
Central Georgia Technical College
Paralegal Studies Present
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Provisional Training/Certificates
Medical Office Assistant Certificate May 2010
General Office Assistant Certificate June 2011
Substitute teacher Certificate July 2013
Administrative Support Assistant July 2015
Microsoft Office Application Professional July 2015 Criminal Justice/Select Topics/Research July 2016
*CPR/FIRST AID June 2019
*Notary Agent Feb 2022
Volunteering
Advocate (CASA) for Houston County Courts April 2014 – Present
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