Customer Service Representative
Resume:
Celeste R Rodriguez
Bilingual
Bridgeport, TX
***********.***@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Insurance Agent
A metroplex insurance - Fort Worth, TX
October 2021 to Present
Selling auto, house and business insurance
Live-in Caregiver
Becky Day - Fort Worth, TX
Present
Working with disabled children. Light house duties, outings Bails Bond Agent
A-EZ OUT BAIL BONDS - Fort Worth, TX
April 2018 to September 2019
Bond inmates out jail.
Do walk throughs
Take credit card and cash payments
Customer service
Trained new employees
Personal Care Attendant
Girling Healthcare
February 2013 to September 2016
• Prepared and serve simple modified diets according to instruction and assist with feeding as necessary
• Assisted with bathing, dressing and grooming
• Assisted with toileting, including use of bedpan, commode or toilet
• Assisted self-directing consumers with transfers and ambulation including use of cane, walker, and wheelchair
• Assisted self-directing consumers with medication reminders or refilling the consumer's prescription at the local pharmacy as specified on plan of care
Customer Service Representative
Metro PCS
March 2010 to June 2012
• Resolved customer complaints via phone, email, mail, or social media
• Used telephones to reach out to customers and verify account information
• Greeted customers warmly and ascertain problem or reason for calling
• Canceled or upgraded accounts
• Assisted with placement of orders, refunds, or exchanges
• Advised on company information
• Took payments information and other pertinent information such as addresses and phone numbers Front Desk Service Representative
La Quinta
August 2009 to February 2010
• Greeted guests and patrons as they arrive
• Asked if guests have a prior booking
• Managed the registration process
• Asked for identification and ensured that the provided credentials are accurate
• Handled guest check-ins and check-outs appropriately
• Operated hotel switchboard, took calls and provided information and transfer calls
• Managed accurate accounting of all rooms
Front Desk Clerk II
Health and Human Services Commission
September 2005 to July 2008
• Performed support/clerical duties to include alphabetizing, indexing, verifying, filing and maintaining documents, materials and files
• Interacted effectively with the public or other departments by answering routine inquiries and processing requests for information.
• Accessed and maintained databases, files, and other documents
• Prepared and/or processed a variety of documents, instruments, records, bills, or vouchers
• Accepted, tracked, and distributed monies, records, correspondence, materials, files and information to appropriate persons, agencies and other entities
• Performed other duties as assigned
Education
Bachelor's degree in Criminal justice
Colorado Technical University-Online - Colorado Springs, CO December 2021 to Present
High school or equivalent
Brackenridge High School - San Antonio, TX
1998 to 2001
Skills
• Copier
• Filing
• General Office
• Scan
• Scanning
• Data Entry
• Computer Literacy
• Retail Sales
• Spanish
• Customer Service
• Sales
• Microsoft Excel
• Clerical Experience
• Typing
• Microsoft Word
• Senior Care
• Caregiving
• English
• Home Care
• Personal Assistant Experience
• Phone Etiquette
• Communication Skills
• Front Desk
• Vital Signs
• Databases
• Meal Preparation
• Word Processing
• Patient Care
• Laundry
• Microsoft Outlook
• Dementia care
• Hospice care
• Insurance sales
• Data collection
• Computer Skills
• Writing skills
• Hotel experience
• Organizational skills
Languages
• Spanish - Expert
Certifications and Licenses
CPR Certification
October 2020 to October 2022
Adult child and infant
First Aid Certification
Additional Information
• 4+ year of customer service experience
• Ability to stay organized in a fast paced environment
• Excellent communication skills
• Ability to work independently or in a team environment
• Proficient in Microsoft Office Suite
• Fluent in English and Spanish
Contact this candidate