Service Representative Customer

DORRIEA LEE

PROFESSIONAL SUMMARY

Ambitious Patient Service Representative offers account management, data entry and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in a courteous, respectful manner. WORK HISTORY

Certified Nursing Assistant, 08/2016 to Current

Aveanna Healthcare - Philadelphia, PA

• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.

• Supported ambulation and physical therapy needs by conducting planned exercise routines.

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

• Cared for residents in assisted living facility and delivered high-quality support to meet needs.

• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Patient Service Representative, 02/2017 to 06/2019 Hahnemann Hospital - Philadelphia, PA

• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.

• Scanned completed forms, identification, and insurance cards, maintaining patient documents folder.

• Scheduled and confirmed patient appointments with patients and healthcare professionals.

• Registered patients by verifying records to update computer system and patient charts.

• Obtained proper authorization and identification to release confidential medical records.

• Supported hospital and clinic operations using customer service skills and detailed system knowledge.

• Obtained insurance verification and authorization to submit financial clearance of patient accounts.

• Verified patients' insurance and payment methods during admissions or check-in processes.

• Completed registration procedures for patients, expertly inputting information to meet provider, facility, and legal requirements.

• Obtained informed consent and payment documentation from patients and filed in system.

• Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.

• Organized timely and accurate referrals to help patients obtain health care services and access available resources.

Certified Nursing Assistant, 02/2016 to 04/2019

CONTACT

Address: Philadelphia, PA 19131

Phone: 267-***-****

Email: ***********@******.***

SKILLS

• Strong Verbal and Written

Communication

• Strong work ethics

• Epic Systems

• Quick Problem Solver

• Performing Patient Intakes

• Calm and Level-Headed Under Duress

• Output Monitoring and Reporting

• Appointment Confirmation

• Patient Interviewing Skills

• Explaining Policy and Procedures

• Database Search and Data Entry Skills

• Microsoft Office

• Providing Information and Resources

• Quality Standards and Protocols

• Organized and Detail-Oriented

• Administrative and Office Support

• Registration and Scheduling

• Patient Confidentiality and Data

Security

• Documenting and Recording

Information

• Calm and Effective Under Pressure

• Patient Needs Assessment and Referral

• Scheduling Appointments

• Sliding Scale Determination

• Time Management and Prioritization

• Vital Statistics Documentation

• Multi-Line Telephone Systems

• Patient Registration

• Claims Handling and Coverage

Verification

• Insurance Authorizations

• Outbound Calling

• Medical Terminology

• Benefits Explanation

• Insurance Forms Processing

• Schedule Coordination

• Forms and Spreadsheet Creation

EDUCATION

High School Diploma, 06/2007

Community Education Partners -

Philadelphia, PA

Fair Acres Nursing Center - Philadelphia, PA

• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

• Answered signal lights, bells, or intercom systems to determine resident needs.

• Facilitated activities of daily living, personal hygiene management, feeding and ambulation.

• Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.

• Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.

• Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.

• Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.

• Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures and documented activities and recorded information in EMR system.

Customer Service Agent/Baggage Claim, 04/2011 to 05/2018 Greyhound - Philadelphia, PA

• Communicated with clients regarding account services, statements, and balances.

• Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Educated clients on account services and resolved client inquiries regarding statement information and account balances.

• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

• Performed basic math to count bags and verify cargo weights.

• Interpreted flight schedules and airline flight destination information using electronic tools.

• Operated baggage scanners and computers to correctly route baggage and cargo to passenger's destination.

• Drove and operated ground equipment, tugs, belt loaders and tow tractors. CERTIFICATIONS

• CNA - Certified Nurse Assistant

• First Aid Safety/CPR, Basic Life

Support

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