Data Entry Customer Service

Rachel Michelutti

Edina, MN

SUMMARY:

Proven experience in customer service, sales, and consulting while working with medical claims and insurance.

Hands on experience in processing insurance policies and related documentation to ensure accurate and efficient flow through the appropriate processing systems.

Strong experience with data entry/ transfer along with ensuring accuracy, timely response of outstanding customer issues.

Consistently met or exceeds expectations while being recognized by management for ability to build and maintain strong customer relationships.

Good computer skills with strong data entry experience maintaining the integrity of the customer databases.

SKILLS:

Customer Service

Insurance Processing

Medical Claims

Sales

Microsoft Office Tools: Word, Excel, PowerPoint, Outlook

Right-Fax

Data entry, record management

MS Teams

PROFESSIONAL EXPERIENCE:

Securian Financial - St Paul, MN

Business Operations Rep Nov 2023 to Feb 2024

Processed incoming paper applications and group conversion applications in a timely and accurate manner.

Processed client communication for canceled files and lab requests using standardized templates.

Entered correct name, address, and associates correct information from the client file.

Recorded the receipt of underwriting and administrative correspondence in production system (Vista).

Matched the incoming information to the correct client.

Ensured client is correct by checking various information (e.g.., date of birth, social security number)

Applications Processor May 2023 to July 2023

Entered group applications accurately and in a timely manner.

Entered required data with a high degree of accuracy. This will include a variety of form types or electronic files, such as but not limited to applications, withdrawal requests, basic billing, personal information changes, authorizations, coverage verifications, and return mail.

Assisted with streamlining workflows and providing excellent customer service that meets or exceeds our customers' expectations.

Placed Outbound administration follow up calls.

Supported and responded to team Inbox.

Life Underwriting Sr Rep Dec 2022 to Mar 2023

Performed underwriting support for the underwriters.

Worked with life insurance policy applications

Thoroughly looked over the applications and transferred data/ information from one program to another for the underwriting process to send to the underwriters.

Prime Therapeutics – Eagan, MN Oct 2021 to Mar 2022

Data Processor

Provided coverage during a Leave of absence.

Entered Healthcare Provider and Patient information into secure system.

Data entry of medical claims cases and medications.

Providing PHI documentation and reporting to clients to stay HIPAA compliant.

Sorting of Inbound communication (Faxes, letters, phone)

Utilized Right-Fax, Excel, Word, and Microsoft teams.

Kris Lindahl Real Estate – Plymouth, MN Aug 2020 to Mar 2021

Inside Sales Representative

Fielded inbound and outbound calls with prospective clients inquiring about purchasing and selling real estate

Providing exceptional Customer service and presentation of services in each call that result in new prospects for agents.

Scheduling and assigning appointment to agents in the correct region/zone.

Communicating professionally to prospects via phone, email, and virtual platform

Ability to multitask between different technical platforms.

Achieved 100%+ of sales quota monthly

Van Wagenen – Eden Prairie, MN Aug 2018 to Feb 2020

Customer Service Representative

Talked with customers, agents, and clients by phone and/or web to answer insurance related questions regarding related accounts.

Followed-up when needed to ensure accuracy of information, timely response of outstanding customer issues.

Assisted customers with problem resolution to ensure all insurance requirements are met and verify and enter the correct information into spreadsheets and databases with accuracy.

Processed insurance policies and related documentation to ensure accurate and efficient flow through the appropriate processing systems.

Maintained the security and confidentiality of the facility, computer system, programs, customer and client information.

Morrie’s Automotive Group – Minnetonka, MN June 2015 to Mar 2016

Business Development Center Representative

Input sold and unsold customers into CRM and follow-up as needed

Input e-mail leads into CRM

Input and logs all activity regarding customer contact

Updates customer records

Using company-approved scripts, applies basic guidelines and makes out-going calls

Using developed questioning and listening skills, secures and schedules customer appointments

Communicates scheduled appointments to proper company representative

Manages, maintains, and updates customer data base

Generates and maintains prospects from customer data base

Responsibility for ensuring and maintaining the integrity of the customer databases.

L-Brands (Victoria’s Secret) Sep 2014 to Mar 2015

Sales Associate (Seasonal)

Ensured exceptional service in accordance with L brands corporate standards for excellence.

Provided personalized assistance to customers with the goals of ensuring a positive experience

Positioned merchandise for maximum display effectiveness.

Effectively marketed credit card accounts

Pearson Vue – Bloomington, MN Sep 2006 to Feb 2012

Customer Service Representative

Scheduled Exams for student certification.

Phone and email-based client interaction and customer service.

Demonstrated proficiency using multiple workforce applications.

Promoted product portfolio

Achieved daily performance expectations.

Identified and promoted sales lead opportunities.

EDUCATION:

High School Diploma

Irondale High School – New Brighton, MN

CERTIFICATE:

Certified Nursing Assistant

Anoka Ramsey Community College

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