Customer Service Delivery Drivers
Resume:
PROFILE SUMMARY
Dynamic, effective, and dexterous professional freight dispatcher with successful years of experience and outstanding work performance; delivering and meeting organization targets and deadlines. Collaborates with delivery drivers to analyze transportation and delivery issues and problem-solve. Offers drivers insightful and practical advice for handling packages and working with customers for optimal delivery service expectations. Extremely reliable and safety conscious with solid experience in freight operations including loading and unloading trucks, shipping and receiving, order picking/packing, staging, and stocking. Excel at accurately labeling freight, monitoring inventory, calculating and verifying quantities, and using computers to maintain records and track shipments within high-volume freight environments. Displays outstanding ability to plan, coordinate, and implement practices and procedures to bring significant improvements in efficiency, productivity, and processes toward the successful attainment of individual and organizational growth.
CORE COMPETENCIES
• Safety and Quality Standards
• Freight Scheduling
• Transportation Skills
• Multitasking
• Coordinating Skills
• Strong Work Ethic
• Planning Skills
• Inventory Management
• Carrier Selection
• Shipment Oversight
• Excellent Customer Service
• Excellent Communication Skills
• Records Keeping
• Paperwork Management
• Sales Strategizing
• Freight Costs Balancing
• Discrepancy Handling
• Time Management Aptitude
PROFESSIONAL EXPERIENCE
Freight Dispatch 2022 - Present
Eegales Investments Enterprise
• Scheduling, executing, and monitoring customer-specific freight pickup and delivery orders.
• Planning, coordinating, and tracking daily route assignments to drivers, efficiently.
• Contact and inform the customers about order status and related concerns.
• Maintained paperwork and price tickets, posted logbooks (including driver hours), and recorded mileage according to established guidelines.
• Handling and addressing various delivery and pick-up issues, professionally and effectively. Caregiver June 2016 - Present
Coastal Concierge - Vero Beach, FL
• Performs housekeeping duties, such as cooking, cleaning, washing clothes, and dishes, and running errands.
• Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager and supervisor.
• Perform health-care-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses and physical therapists.
• Administer bedside and personal care, such as ambulation and personal hygiene assistance.
• Assist patients in their activities outside their homes, church, grocery shopping, and doctor appointments. CNA - Certified Nursing Assistant March 2014 - Present Atlantic Rehabilitation - Vero Beach, FL
• Provided personal care to residents by providing bedpans, assisting with toileting and bathing, and providing support in dressing and grooming.
• Well-versed in taking vital signs, temperature, blood pressure, pulse, and respiration.
• Provided for activities of daily living by assisting with serving meals, feeding patients as necessary, ambulating, turning, and positioning patients.
• Transported patients, answered patients’ call lights and requests, reporting observations of the patient to the nursing supervisor. Freight Dispatcher/Broker Agent 2022 - Jan 2023
Affinity Logistics LLC
• Created and modified routes daily to make sure freight shipments arrived promptly.
• Dispatched drivers to meet specific deadlines with proper documents as needed.
• Able to modify routes efficiently and at a moment’s notice to fit new pick-up and drop-off locations into driver's routes.
• Managed multiple freight accounts and also entered their balances & other details into a database in preparation for billing to the customer.
• Built long-standing relationships with new and existing broker/carrier resources Post and manage loads on all industry load boards, Accountable for tracking and tracing all deliveries and resolving service issues and failures.
• Assisted in the collection and maintenance of customer information; maintain knowledge of customer contractual requirements; receive, commit to, and load detailed customer load information ensuring system integrity. LOVELY PIERRE
: Vero Beach FL
: ************@*****.***
/CDL DRIVER
Lovely Pierre 863-***-****
Broker Agent 2021 - 2022
Landstar Agency
• Researched carriers to insure the highest quality service for accounts and their shipping lanes.
• Maintained communication with customers and carriers on transit times, appointment times, and current locations of trucks in transit. Verified when deliveries were made.
• Market, negotiated freight rates, and sell transportation services to established carriers nationwide for a leading transportation company.
Dispatcher/Customer Service Mar 2020 - Mar 2021
Valeu International
• Communicated timely and effectively with customers to ensure a high level of service.
• Maximized driver availability to fully utilize the equipment to provide maximum revenue and profitability.
• Reviewed all phone and fax orders, and processed and distribute them according to a terminal procedure.
• Provided documentation to ensure proper loading numbers, lifting instructions, rack assignments, billing instructions, etc.
• Reviewed the dispatch sheet and scheduled loads/driver assignments to ensure all loads are dispatched. CNA Oct 2015 - March 2017
Healthsouth Rehabilitation Hospital - Vero
• Recorded temperature, pulse, blood pressure, pulse and respiration rates, food and fluid intake, and output, as directed.
• Advocated for the client's care, safety, and welfare; ensuring the safety and well-being of the client on a daily basis.
• Developed and fostered a professional relationship with the client based on mutual respect and trust.
• Coordinated with doctors and registered nurses to ensure care plans for patients were adequately followed. Office Assistant Feb 2010 - Feb 2010
Garden of Roswell - Alpharetta, GA
• Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer.
• Compiled, copied, sorted, and filed records of office activities, business transactions, and other activities.
• Contacting clients in person, by phone, or in writing to ensure they have completed the required or recommended actions. Customer Service, Cashier, Starbucks, Paper Works Sept 2009 - Jan 2010 Roswell, GA
• Managed switchboard, answering all calls from patients and outside sources directing questions and messages to appropriate promptly, and data entry.
• Corrected patients’ demographic data, scheduled appointments, and confirmed referrals.
• Communicated with corporations, insurance, and pharmaceutical companies via telephone or correspondence.
• Prepped, scanned, released, processed, and maintained patients’ medical records, labs, orders, and outside records. Store Manager Nov 2006 - Dec 2008
• Assisted customers in selecting various bedding-related products by qualifying the customer's needs, explaining features and benefits, and using tools such as product cutaways and price comparison sheets.
• Finalized customer purchases by writing orders, covering return policies, and giving a general overview of the company's policies and recommendations.
• Handled customer complaints and inquiries, and worked in tandem with the company's customer service manager to resolve warranty and delivery issues.
• Recruited, selected, and retained qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed.
• Ensure that the store is appropriately staffed and effectively opened and closed each day. EDUCATION
• Strayer University Criminal Justice
• Freight Broker Jan 2019(3 months)
• Freight Genie 2022 (3 months)
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