Medical Assistant Front Desk
Resume:
Cynthia Fortin
Monson, MA *****
*******************@***********.***
My objective is to obtain a position within the medical field that is meaningful and challenging; which also contributes to my daily knowledge and growth as a medical professional. Authorized to work in the US for any employer
Work Experience
Certified Medical Assistant Instructor
Peak Medical Academy - Worcester, MA
December 2018 to Present
Wrote curriculum for program. Teach academics and clinical skills for entire program. Keep track of attendance and grades, write advisories as needed. Front Desk Receptionist
Medexpress Urgent Care - Hadley, MA
September 2017 to December 2018
Welcome all MedExpress patients and visitors by greeting them in person, answering inquiries, and directing them through the registration process.
Answering multi-phone lines, filing, faxing, scanning documentation, and completing daily patient callbacks.
Discharge patients, assist office and clinical staff, and close office at the end of the night. Collect all insurance information, verify patient demographics, process payments, post patient balances, and complete phone sheets.
Maintain a neat and clean work environment and professional appearance, and adherence to relevant health and safety procedures.
Medical assisting instructor
Instructor
Porter and Chester Institute - Branford, CT
April 2013 to November 2016
Taught all classes including clinical, anatomy and administrative. Followed students on academic, wrote tests and quizzes, graded them in timely manner. Advised students on academic performance and soft skills. Reported problems to immediate supervisor and dean. Medical assistant instructor
Sanford Brown Institute - Cranston, RI
May 2010 to March 2013
Wrote curriculum for several anatomy and clinical classes. Taught all classes in the program. Responsible for student retention, tutoring when necessary.
Medical Assisatant Instructor
Lincoln Technical Institution - Lincoln, RI
March 2003 to October 2007
Wrote tests and quizzes. Taught all classes in the program. Developed curriculum for various classes. Responsible for student retention and tutoring.
Medical Assistant
Reproductive Science Center-Providence, RI
Patient registration, vitals, injections, assisting physicians with procedures. Autoclaving instruments, inventory control. Phlebotomy, and patient education. Education
Certification
Lincoln Technical Institute - Lincoln, RI
July 2007
Board certified massage therapist in Massage
Lincoln Tech - Lincoln, RI
January 2007
certificate in Medical
Canterbury Career School-Fort Lauderdale - Fort Lauderdale, FL January 1990
Skills
• RECEPTIONIST (7 years)
• CUSTOMER SERVICE (10+ years)
• MATHEMATICS (10+ years)
• MEDICAL TERMINOLOGY (10+ years)
• OFFICE MEDICAL (10+ years)
• Front Desk
• Front Office
• Reception
• Scheduling
• Filing
• Billing
• Data Entry
• Outlook
• Organizational Skills
• Inventory
• Customer Service Skills
• Clerical
• Management
• Athenahealth
• Phone Etiquette
• Teaching Experience
• Anatomy Knowledge
• Experience Administering Injections
• Academic Advising
• Vital Signs
• Administrative experience
• Medical office experience
• Office Experience
• Patient Care
• Phlebotomy
• Venipuncture
• Medical Scheduling
• Curriculum Development
• Laboratory Experience
• Medical Records
• Triage
• Medical Billing
• HIPAA
• Medical Coding
• Clinical laboratory experience
• Basic math
• Documentation review
• Occupational health
• Computer literacy
• English
• Tutoring
• Insurance Verification
• Microsoft Powerpoint
• Medical receptionist
• Office Management
• ICD-10
• CPT Coding
Certifications and Licenses
Registered Medical Assistant (RMA)
January 1990
Certified Medical Assistant
Assessments
Management & Leadership Skills: Impact & Influence — Highly Proficient February 2020
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Highly Proficient
Patient-Focused Care — Expert
July 2020
Addressing concerns and using sensitivity when responding to needs and feelings of patients Full results: Expert
Work Style: Reliability — Highly Proficient
May 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Highly Proficient
Electronic Health Records: Best Practices — Highly Proficient December 2019
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Highly Proficient
Electronic Health Records: Best Practices — Expert September 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Expert
Customer Focus & Orientation — Expert
September 2020
Responding to customer situations with sensitivity Full results: Expert
Verbal Communication — Highly Proficient
September 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Customer Focus & Orientation — Expert
September 2020
Responding to customer situations with sensitivity Full results: Expert
Medical Receptionist Skills — Highly Proficient
September 2020
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Customer focus & orientation — Expert
September 2020
Responding to customer situations with sensitivity Full results: Expert
Electronic health records: Best practices — Expert September 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Expert
Medical receptionist skills — Highly Proficient
September 2020
Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient
Patient-focused care — Expert
July 2020
Addressing concerns and using sensitivity when responding to needs and feelings of patients Full results: Expert
Medical receptionist skills — Familiar
July 2021
Managing physician schedules and maintaining accurate patient records Full results: Familiar
Medical terminology — Highly Proficient
June 2021
Understanding and using medical terminology
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Positive Attitude
Strong work ethic
Good communication skills
Time management abilities
Problem solving skills
Team player
Self confidence
Ability to accept and learn from criticism
Work well under pressure
Flexible and Dependable
Ability to multitask
Knowledge of basic mathematics and payment processing Computer experience
Strong organization abilities and attention to detail Outstanding customer service skills
Ability to remain calm and professional, even in emergency situations Understanding of medical terminology and standard insurance forms
Contact this candidate