Continuous Improvement Call Center

AARON JONES

** ******* ** ********** ** ***** - 518-***-**** – ************@*****.*** skype ajones20051

Director Sales / Director Operations

Dramatic Revenue Gains · Significant Continuous Improvement · Optimal Customer Relations Accomplished, focused leader with solid record of driving significant top and bottom line growth by strategically aligning organization and products with client needs. Expertise in operations management, long term continuous improvement strategies and maximizing returns by obtaining optimal performance from all team members through hands on training and superior accountability. Proficient at developing and implementing sales organization overhauls to optimize efficiency / productivity and ensure ideal market position. Highly motivational manager, adept at recruiting, hiring, mentoring and piloting goal –driven sales teams to consistently meet or exceed established quotas. Trusted business partner with broad, in-depth operations knowledge and experience; proven ability to assess problems and quickly implement solutions. Dedicated to achieving both long and short-term organizational goals.

Selected Achievements

» Developed and implemented process improvements resulting in continuous improvement and quality (Liquid Telecom)

» Liaise with IT to implement sales automation, sales planning, sales forecasting and PDCA cycle (SAP)

» Developed and implemented on going and progressive training resulting in improved sales metrics (Cisco Systems)

» Developed and implemented balanced scorecard to track quarterly metrics and grow the sales operations (Linksoft)

» Established continuous improvement initiatives to improve operational and compliance requirements

» Developed and implemented organizational training to support and enhance sales operations (Kenya Data Networks)

» Turned around operation through quality management systems from $300,000 to $2.5M annually (ADT)

» Established new inbound loading procedures, more pieces per trailer, reducing TOFC costs by $1.2M (UPS)

» Developed electronic training manual for $42B company, nationally deployed to 500 sales consultants (SEARS)

» Improved employee relations index from 68 to 74, customer service index from 82 to 86, reduced second requests

$250,000 annual savings (HOME DEPOT)

» Spoke to Chamber of Commerce (4400 members) as a labor relations expert, resulting in becoming highly recruited for Labor relations training and guest speaking

Areas of Expertise`

· Customer Relationship Management · Team Leadership · Behavior Modification

· Operations Oversight · Budget Management / P&L · Project Management

· Policy / Procedure Development · Negotiations / Communications · Sales Management

· Staff Mentoring / Training · Total Quality Management · Strategic Planning PROFESSIONAL SUMMARY

American Management Services 2019 to Present

Business Consulting Small Business ( $5M to $200M) Regional Director

B2B Sales C-Level and Business Owners (profit improvement initiative) Provide Pathway for On Site Analysts, followed by On Site Consultants Consulting Services ranging from $100K to $500K

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SPECTRUM BUSINESS 2017 to 2019

Internet / Voice / Video

Regional Sales Manager

Manage sales team for SMB direct sales for Massachusetts and Connecticut Market share, retention, new acquisitions, profitability Moved region from last to first in the Northeast in one year ADT Security Systems

Security solutions for small business

Sales Manager 2016 to 2017

» Lead sales team in sales, close ratio, business development and revenue

» Anticipating move to senior management May 2017

NRG ENERGY HOME SOLAR United States

Solar energy distribution throughout the United States Director Solar Service Operations 2015 to 2016

» Manage service operations on an enterprise level covering the United States

» Drive IT to automate internal business processes and drive continuous improvement

» Lead service managers to minimize pre-installation service and eliminate post service

» Develop managers, internal procedures, continuous improvement, standardized process JONES CONSULTING LIMITED East AFRICA

Full service consulting services-advancing Africa one business at a time Director Sales / Operations 2009 to 2015

» Lead team of consultants to transform business in East Africa for Quality Management Systems,

» World Class Customer Service, World Class Sales Operations training and Performance Management

» Top 100 Companies in East Africa

INTERNATIONAL PROFIT ASSOCIATES North America

Two destinations weekly throughout North America

Senior Business Analyst 2006 to 2009

» Provided consulting services for SMB’s and large Corporations

» In only a day and a half, sold consulting services ranging from $25,000 to $250,000

» Provided guideline and project emphasis for consultants HOME DEPOT New England

Nation’s largest home improvement company ($92B)

Operations / Sales Manager 2004 to 2006

» Oversaw $100M budget and installation of windows, siding, roofing through 35 project managers, 25 project coordinators, 6 installation managers a 600 installers and 100 sales representatives.

» Ensured monthly install backlog ($8M), profit and loss, customer service and overall company scorecard SEARS New England

At Home Services division of $42B Retail Company

District Sales Manager 2002 to 2004

» Oversaw sales team of 17, 20 % increase in annual sales, led N.E. in close ratio at 28%

» Developed and implemented electronic sales training manual to 500 consultants nationwide

» Led Northeast in service contracts with 92% of all sales

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SIGNTRONIX New England

Nation’s largest advertising company for outdoor lighted signs ($4B) District Sales Manager 2000 to 2002

» Recruited, hired and trained sales team throughout New England

» Set record for most sales by a new district manager: $180,000 in first month

» Most consecutive weeks earning $2K or more

EDUCATION & PROFESSIONAL DEVELOPMENT

MS, Quality Management Systems · Anna Maria College (3 courses remaining) BS, Rehabilitation · Springfield College

Training / Seminars: Total Quality Management · Service Recovery · Trust and Teamwork · Manager Leadership Skills Senior Business Analyst Certified · Managing from the Heart · Business Plan Development · Professional Selling Skills ASSOCIATIONS & AFFILIATIONS

Board of Directors · South Shore Chamber of Commerce (Second largest in MA) Mass Housing Certified Vendor and Contractor

Member of Various Chambers of Commerce

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