Call Centre High School
Resume:
NAME: Lerato Gopane
Address: ***B Kenang Street
Meadowlands Zone 03
1852
Cell no: 081-***-****
Email: **************@*****.***
Personal Details
Surname : Gopane
First Name : Lerato
Gender : Female
Date of Birth : 01 August 1984
Identity Number : 840-***-**** 08 6
Residential Address : 621B Kenang Street
Meadowlands Zone 3
1852
Contact Number : 067-***-****
Email : **************@*****.***
Nationality : South African
Home Language : Tswana
Other Language : English and Zulu
Health : Excellent
Marital Status : Single
Academic Details
Last School Attended : Phuthi High School
Highest Grade Passed : Grade 12
Subjects Passed : English
Setswana
Afrikaans
Accounting
Business Economics
Economics
Year : 2004
Hobbies and Other Interests
Socializing
Reading
Sporting
I have organized working habits; I am results driven and enjoy working with people. I am passionate about achieving goals.
Employment History
Name of Company : ValueCiti.co.za
Position Held : Shop Manager
Duties : Assisting Customers with payments
Making sure the shop is in paper order
Handling of customer services
Period : 01 January 2021 - Current
Name of Company : Fashion World
Position Held : Shop Assistant
Duties : Merchandising/Till Operator
Period : 01 December 2017 – 31 December 2018
Name of Company : JJ Harmse and Associates
Position Held : Call Centre Agent (Debt Collector) Duties : Collecting Debts from Debtors
Capturing Feedback
Sorting Queries – Inbound/ Outbound
Period : September 2013- August 2014
Name of Company : VeriFone Africa
Position Held : Call Centre Agent
Duties : Answering of Calls
First line Support
Troubleshooting with clients
Liaising between software / development
And clients
Logging of calls
Advising of SLA
Period : July 2011 – Sept 2013
Name of Company : Virgin Active
Position Held : Receptionist
Duties : Allowing member access
Receiving Calls
Arranging payments for clients that have default
Their payments
Booking member for specific classes
Providing the best service to our members
Name of Company : Virgin Active
Position Held : Consultant
Duties : Inviting prospective clients to our gym
Interesting them to join with us as I give the
Proper service sale
Calling clients to make prosper mission and plan
Of being members for joining Virgin Active
Period : December 2009 – 2010
Name of Company : Zone Fitness
Position Held : Receptionist
Duties : Receiving Calls
Confirming appointments with clients
Credit Control
Arranging payments for Clients
That have defaulted their payments
Entrance Control
Period : 2007 – 2008
Name of Company : Zone Fitness
Position Held : Consultant
Duties : Finding members
Calling members and inviting them to our club
And interest them in joining as well insuring them How much they need to use our facilities
Period : March 2008 – 2009
Name of Company : MTC (Metropolitan Trading Company) Position Held : Data Capture
Duties : Capturing all important information traders Courtesy and follow up calls to clients
Period : June 2007 – May 2008
Name of Company : Body Lab
Position Held : Receptionist
Duties : Account Payments
Book Balancing
Resolving and dialing our calls
Current and defaulted payments
Period : August 2006 – May 2007
Name of Company : Woolworths
Position Held : Till Operator
Duties : Cash Transactions
Products promotions
Period : March – July 2006
Name of Company : Spur Falcon (Carlton Centre)
Position Held : Waitress
Duties : Serving Customers
Till operator
Ensuring that the cash flow balances
Period : November 2005 – March 2006
References
Contact Person : Mashudu
Company : ValueCiti.co.za
Position : Manager
Contact Number : 068-***-****
Contact Person : Morgan Pillay
Company : Fashion World
Position : Manager
Contact Number : 072-***-****
Contact Person : Mr D Mthembu
Company : JJ Harmse and Associates
Position : Team Leader
Contact Number : 072-***-****
Contact Person : Phineas
Company : VeriFone Africa
Position : Supervisor
Contact Number : 076-***-**** / 078-***-****
Contact Person : Pauline
Company : Virgin Active
Position : Manager
Contact Number : (011-***-****
Contact Person : Mr. Michael Dywili
Company : Zone Fitness
Position : Manager
Contact Number : (011-***-**** / 073-***-****
Contact Person : Mr. Mathews Phiri
Company : Body Lab
Position : Operation Manager
Contact Number : (011-***-**** / 084-***-****
Contact Person : Mr. Reginald Nxumalo
Company : Spur Falcon (Calton Centre)
Position : Supervisor
Contact Number : 078-***-****
Contact Person : Mr. Tebogo Dlamini
Company : Metropolitan Trading Company
Position : Manager
Contact Number : 078-***-****
Contact Person : Ms Pauline Ndlovu
Company : Woolworths
Position : Manager
Contact Number : 083-***-****
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