Customer Service Store Manager

Azam Farnaz Mirzabeigi

***** ***** ****** ** **********, MD 20874

Tell: 301-***-**** Email:******.**********@*****.***

Summary:

An accomplished professional with a proven track record of producing results in a wide array of fields specializing in sales, marketing, and operational management. Effectively manages projects from concept to completion. Applies excellent sales, management and marketing experience to meet strategic goals.

Professional Experience:

TD Bank, Shady Grove MD 2021-Present

Senior Customer Service (Certified Consumer Lending) – (Notary Public)

Actively follow up with existing customers at least every three months to look for cross sell opportunities also help them with their financial Goals.

As a Small Business Champ for the Store I actively did the blitzing with my store manager to drive business.

Outbound Calling / Salesforce/Calls– Consistent with Salesforce calls by utilizing outlook calendar to make sure contact minimum 10 customers every day.

I was recognized as Employee of the quarter for three times from 2021 to 2022 and was nominated for 2021 & 2022 WOW Star for the region.

TD Bank Financial Services Associate (Float) (Capital Region) 2018-2021

Provide Legendary Customer Service while offering financial advice and selling TD Bank products and services to new and existing Customers. Looks for every opportunity to deepen Customer relationships by asking probing questions and offering appropriate additional products and services.

Responsible to have knowledge of and sell the wide variety of products and services, including loan and mortgage products.

Contribute to the growth of the business by developing and deepening the new and existing Customer relationships and responsible for meeting and exceeding specific, individual and team based business goals.

Responsible for the entire service process in the Store, which includes responsibility for over the counter transactions and more complex sales and service questions and requests.

TD Bank, Germantown MD 2014-2018

Senior Customer Service (Certified Consumer Lending)

Actively follow up with existing customers at least every three months to look for cross sell opportunities also help them with their financial Goals.

As a Small Business Champ for the Store I actively did the blitzing with my store manager to drive business.

As Bank@Work Champ I was able set up three B@W events every month and as a result store was able to meet and exceed the unit goal every quarter. I represented the bank to work with not for profit organization to set up Affinity and WOW Zone Event to promote TD Bank Culture and mission within the community

Outbound Calling / SoCalls – Consistent with Socalls by utilizing outlook calendar to make sure contact minimum 5 customers every day.

I was recognized as Employee of the quarter for three times from 2016 to 2017 and was nominated for 2017 WOW Star for the region.

I was ranked number 1 CSR based on my Sales Revenue within the Market for Q2,Q3,Q4 last year.

I was chosen and attended the Regional Development Training program and was successfully complete the training as of 04/2018.

Conducted activities that encouraged participation in bank loan application processes, various types of bank accounts, and services/products

Coordinated activities for the staff, to include placing weekly orders for branch’s currency flow and monthly projected bank needs to keep branch under its required limits Counseled current and prospective clients regarding bank services, personal financial management, loan applications, and important consumer affairs Assisted, implemented, coordinated, and oversaw a variety of management programs and activities

Proficiently performed bank teller functions, such as handling deposit, transfers, and withdrawals

Developed internal administrative policies and procedures to ensure proper monitoring of transactions

Medifast Weight Control Centers, Rockville, MD 2010 – Jan. 2014

Center Manager

Directly responsible for achieving all sales goals, including new enrollments, client retention, client results and achieving key metrics (Conversion, Booking, Closing %) in one of Maryland's top producing Center

Conduct sales consultations, overcame obstacles with clients, and provided high degree of client engagement and service

Lead client outreach efforts to acquire referrals and improve client retention, including successful Open House programs

Monitor program results for accurate application of the program by team members and clients, providing counseling as needed

Manage and lead associate relations including conducting weekly team meeting, planned staff scheduling, performance management, interviewing and training, inventory control, cash management

Responsible for operations management including inventory control, cash management, and full P & L responsibilities.

Active participant in weekly/monthly District Meetings

As Act as Corporate Training Center for new hires throughout the District

Active in local business community including Chamber of Commerce

Winner of the 2012 & 2013 “Best of Rockville City” Award for exceptional marketing success in their local community and business category

TD Bank 2009- 2010

Customer Service Representative (Certified Consumer Lender, Marketing Liaison)

Conducted activities that encouraged participation in bank loan application processes, various types of bank accounts, and services/products.

Proficiently performed bank teller functions, such as handling deposit, transfers, and withdrawals

Developed internal administrative policies and procedures to ensure proper monitoring of transactions

LA Weight Loss Center 2002-2009

Center Manager and Operational Manager/Area Supervisor, Rockville/ San Diego CA

Managed daily operations of one of the most profitable regional centers serving Over 200 clients per week

Increased sales revenue in Gaithersburg and Rockville center by 300%

Consistently ranked among top sales persons in the DC Metropolitan area and 700 centers nationwide

Developed and implemented new restarts procedure, resulting in increased revenue for the center

Sold company services through presentations to prospective and current clients

Supervise office staff; recruit, train and develop new employees

Counsel clients on personal weight loss management, conduct daily visits, monitor client files and medical history charts, and resolve client issues and concerns

Comfort Inn Hotel 2000-2002

Sales Manager

Responsible for all opening sales efforts for the Grand Opening of the Comfort Inn Hotel, Gaithersburg, MD

Assisted with market analysis, opening budget plan, planning and executing an effective Sales Blitz

Obtained new clients such as SMERF (Social, Military, Education, Religion, Fraternal), Tour and. Travel and Corporate clients from conducting effective sales program

Attended Trade shows such as ABA, Travel Expo

Selected to assist sister properties with Sales Blitz training and implementation

Education

University of Tehran, Institute of Professional Photography, Tehran Iran

B.A in Photography and Video Production, Journalism and Communications 1982

Minor in Business Administration and Management and Marketing, Accounting, 1982

Computer Skills Microsoft Office Suite (Word, Access, Excel, Outlook), Internet research, photography and videography software

Foreign Language Farsi and English

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