Specialist Ii Customer Support
Resume:
Summary
Skills
Experience
ANDREA DAITOKU-SMITH
DuPont, WA 98327
*********@*****.***
WWW: Bold Profile
Loan Servicing Specialist II with over 17 years of experience in the banking sector, specializing in loan processing, collateral management, and customer support. Proficient in handling complex transactions, including payoff statements and loan advances, ensuring accuracy and compliance. Demonstrates strong attention to detail in maintaining loan collateral files and digital imaging, contributing to operational efficiency and high-quality service delivery.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail oriented
Research and troubleshooting skills
Accounting experience
Dependable, hard worker and team
player
September 2023
to
February 2024
Heritage Bank Tacoma
Loan Servicing Specialist II
Provided support to internal & external customers over the phone and email Process loan payments, incoming wires and loan advances Calculate payoff statements upon request by determining release fees, prepayment penalties and coordinate partial release payments with escrow companies Post payoff transactions accurately to loan system Process the release of all types of collateral and supporting services in a timely manner.
June 2019
to
September 2023
Columbia Bank Tacoma, WA
Loan Support Specialist III
Release collateral on paid loans
Monitor and review system reports, taking appropriate action as needed Track pending collateral items
Maintain all loan collateral files in a secure location. June 2019
to
September 2023
Columbia Bank Tacoma, WA
Digital Imaging Specialist II
Receive and Image original loan documents to AccuAccount Make any necessary changes within the core system (Precision) regarding ticklers File original loan documents into the appropriate client file and/or Note cabinet Image and archive old loan files
Perform Quality Control on teammates work
Maintain two bankwide email buckets by answering questions from the lenders, pulling requested files/notes and imaging documents sent through email to the appropriate client account
Create monthly team calendar.
April 2012
to
June 2019
DaVita Inc Tacoma, WA
Reimbursement Specialist
Works with facility, admissions, Insurance Management Team and the Veterans Affairs Office for patient insurance coverage information Verifies patient insurance with the Veterans Affairs Office for medical benefits including eligibility and consults related to kidney dialysis Manages a patient's insurance coverage is set according to the specifications of the contract between DaVita and the VA
Reviews registration denials to determine root cause Resolves patient account errors to help prevent registration denials Review reports on a daily basis to ensure all modality changes, transient, transfers, and modifications have the necessary VA authorizations on file Work with the Veterans Affairs Office's across the country on an annual basis to obtain authorizations for all the veterans during the renewal season. April 2012
to
June 2019
DaVita Inc Tacoma, WA
Credit Balance Specialist
Analyze billing claim transactions, submit cash corrections, complete service tickets submitted by other teammates
Review credit balances in billing system for governmental and non-governmental payers; submit adjustments, refunds, transfers and/or retractions Accurately key Medicare retraction packets for teammates in a timely manner Receive and/or respond to calls from payers in a timely manner. April 2012
to
June 2019
DaVita Inc Tacoma, WA
Cash Poster
Balance and accurately post cash payments, and credit card payments to patient accounts and general ledger accounts
Review and post rejected items
Analyze and research items that have been placed in the Miscellaneous bucket and create corrections as needed
Participated in gathering the statistical sampling of QA data for the Cash Posters Responsible for Daily Productivity Reporting and Daily Batch Updates for the team Run daily reporting for the Unapplied Team.
November 2011
to
January 2012
Sound Credit Union Tacoma, WA
Accounting Representative
Cash management of the Federal Reserve Bank accounts Process incoming wires
Loan adjustments and/or corrections for members
Reconcile general ledger accounts.
April 2007
to
November 2011
Commencement Bank Tacoma, WA
Operations Officer
Balance general ledger accounts on a daily basis; perform daily and monthly reconcilements of bank controlled accounts
Annual IRS Reporting - 1099, 1098, 5498; document and maintain garnishments, levies, subpoenas, notice and order to withholds
Collect invoices, determine which general ledger account(s) they should be paid from; input the invoices into the Accounts Payable software and have expense Education and Training
Volunteer Work
checks drawn out
Support the Information Technology team by providing computer desktop support to bank staff
Security Administrator on the main software and applications that are used within the bank, providing user access, password resets, troubleshoot user access issues; annual system access audit for all employees
Audit new accounts for proper set up, review reports for dormant accounts, customer corrections, overdrafts, rejects and adjustments. June 1989 Mount Tahoma High School Tacoma, WA
High School Diploma
Relay for Life
Emergency Food Network
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