Customer Service Representative
Resume:
Marcus Edelen
Lebanon, KY *****
***********@*****.***
I've been unemployed from 2021 to 2023 to help take care of my parents Work Experience
Enrollment Specialist/ Customer Service Rep
Aston Carter / ADP - Louisville, KY
September 2023 to October 2023
I enrolled Customers their insurance and also pervide Customer Service on their Insurance information Customer Service Representative
Work today - Bardstown, KY
February 2020 to January 2021
I helped process insurance claims and provided enrollment for new insurance policies and I have knowledge of the HIPAA Policies
Customer Service
Medassist, A Firstsource Company - Louisville, KY
July 2015 to December 2016
Hospitals
Check on medical claims
And
Flex dollars and help the
Clients with their hospital accounts and there insurance issues process payments provide quality Customer service
Assist the supervisor when needed
Pride staff/adp
Customer service/enrollment
Customer Service Representative/ Enrollment spect
Ships/ADP - Louisville, KY
November 2014 to May 2015
Louisville, Kentucky
1
I
Enroll insurance flex dollars and answer customers question about The customers insurance policy's 2 input the information on the computer 3 I
Answer 40 to 50 calls a day to help customers with the enrollment Problems 4 provide customer services when a customer need to know about There
Prescription and there
Insurance coverage problems 5 assist the supervisor when needed Customer service/enrollment spect
Customer Service Representative/ Enrollment specialists ADP - Louisville, KY
November 2013 to April 2014
Louisville, Kentucky
1
I
Enroll insurance flex dollars and answer customers question about The customers insurance policy's 2 input the information on the computer 3 I
Answer 40 to 50 calls a day to help customers with the enrollment Problems 4 provide customer services when a customer need to know About
There
Prescription and there insurance coverage problems 5 assist The supervisor when needed
Merchandiser
Drive line-retail - Louisville, Kentucky
April 2013 to July 2013
1
I
Set up displays in stores 2 rotate the produce on the shelves 3 set up The product on the shelves and make sure the produce date Expire
4 assist
Customer
When need 5 work with the store manager to make
Sure that the display is set up correctly
Customer's service/enrollment spect
Ships/manpower
Prescription and there insurance coverage problems 5 assist Customer Service Representative/Enrollment specialists Ships - Louisville, KY
November 2009 to January 2010
Louisville, Kentucky
1
I
Enroll insurance flex dollars and answer customers question about The customer insurance policy's 2 input the information on the computer 3 I
Answer 40 to 50 calls a day to help customers with their enrollment Problems 4 provide customer services when a customer need to know About
There
Prescription and there insurance coverage problems 5 assist The supervisor when needed
Cell phone tech
Aerotech
June 2008 - November 2008 (5 months) • Louisville, Kentucky 1
I
Repair cell phones 2
I
Had to learn how to read the blue print how to repair the cell phones 3 I
Had to
Help train new employees how to repair cell phones 4 assist the supervisor when needed 1
I Open and Sort Mail 2
FirstExpress - Louisville, KY
November 1996 to September 2005
I
Scan and sort mail 3 open and sort the checks
And stubs so they can be process 4
I
Show the customers how
There
Products is process 5
I
Also input checks and stubs images in the
Computer 6 assist the supervisor when needed tele marker/ customer service Customer Service/ Telemarketer
Pilot Home Tech - Louisville, KY
March 1998 to November 1998
1
I
Sold home security and satellite systems 2 answer inbound calls when There are problem with both systems 3 trouble shoot when there are Problems and help to solve any issue with the products 4 assist the Supervisor when needed
Finisher
Smith cabinet craft - Springfield, Kentucky
March 1993 to November 1996
I stain and finish cabinets and provide customer service when needed Education
High school diploma
Marion County High School - Lebanon, KY
August 1984 to June 1988
Skills
• WORD (Less than 1 year)
• Medical Terminology
• Medical Scheduling
• POS Skills Windows (Intermediate) Word (Intermediate) Spreadsheet (Intermediate) Email
(Intermediate)
• HIPAA
• Insurance Verification
• Cash Handling
• Medical Billing
• Medical Records
Contact this candidate