Digital Marketing Customer Service
Resume:
Professional Summary
Talented and Results-driven Computer Scientist with good
technical skills, ability to learn fast under pressure and also to diversify, firm grasp of business needs and understanding of user requirements gathering. Able to assess risks, troubleshoot problems and conduct tests. Excellent communication, listening and planning abilities.
Work History
Freelance – Computer Scientist & Technician
Lagos – Lagos
09/2018 – Current
Recommended network security standards and upgrades to management
Managed creative projects from concept to completion while managing outside vendors
Managed firewall, network monitoring and server
monitoring both on and off-site
Collaborated with clients from concept through final delivery of product and service
Provided digital marketing solutions to small businesses
Proactively engaged with clients by phone, email and in- person, which helped establish long-term, lucrative relationships
Developed paid client ads for use on diverse social media pages to promote businesses
Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments
Created effective messaging using language and graphics NPF Microfinance Bank – Undergraduate Intern (Audit) Obalende, Lagos
07/2016 – 02/2017
Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Developed outstanding connection with staffs in a very short period of time
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
Maintained regular contact with clients and identified opportunities to deliver added value to client relationships
Managed existing and new partnerships to deliver on objectives and maximize corporate efficiency, support and awareness
Negotiated agreements between employees to clarify misunderstandings and resolve conflicts affecting
performance
Email:lucasemmanuelolarinoye@g
mail.com
Contact: 080********,
Address: No 8, Agoro Kessington
Crescent, Mile 2, Lagos
Skills
Team Player
Problem Solver
Efficient under pressure
Creative and innovative
Advanced computer proficieny
Computer systems repair
Computer OS and updates
Hardware and Software installations
Networking
Social media engagement
Adobe illustrator
Adobe photoshop
Ms Office
Digital Marketing
Public relations
HTML and CSS
Education
09/2018
Les Cours Sonou University
Republic of Benin
B.Sc : Computer Science
08/2012
The Christhill College
Lagos
JSCE and SSCE
2005
Christhill Nursery and Primary
School
Lagos
First School Leaving Certificate
References
Available on request
Emmanuel Abimbola Olarinoye
Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
Adhered to established policies, procedures and compliance for satisfactory audit rating
Investigated and resolved customer complaints through background checks to customer satisfaction
Operated with high integrity, built trust and earned sustained credibility with internal and external clientele
Received incoming calls and messages and addressed or triaged phone requests
Controlled and locked document storage cabinets to protect confidential files, reports and fiscal data
Worked with customer service department to improve operations and provide exceptional customer service
Soundtech Technology – IT Specialist
Lagos, Lagos
05/2014 – 04/2015
Collaborated with vendors to locate replacement components and resolve advanced problems
Configured hardware, devices and software to set up work stations for clients and others
Helped streamline repair processes and update procedures for support action consistency
Installed new versions of software to eliminate security problems, bugs and protect data
Removed and replaced malfunctioning components to correct hardware problems
Analyzed systems and Network issues to identify trouble shooting methods needed for quick remediation
Removed malware, ransomware and other threats from laptops and desktop systems
Responded to support requests from end users and patiently walked individuals through basic configuration and troubleshooting problems
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