Pharmacy Technician Customer Service
Resume:
TERESA POPE
Lebanon, VA **266
Cell: 276-***-****
E-Mail: *********@*******.***
Summary
Hardworking customer service professional accustomed to fast-paced environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives.
Skills
HIGHLY MOTIVATED INDIVIDUAL
17 YEARS CUSTOMER SERVICE EXPERIENCE
12 YEARS MANAGERIAL EXPERIENCE
DEPENDABLE
PUNCTUAL
FAST LEARNER
HARD WORKER ABILITY TO WORK WELL WITH OTHERS
POSESS PROBLEM SOLVING SKILLS
PROFICIENT WITH COMPUTERS
Active listening
Adaptive team player
Microsoft Office expertise
Experience
October 2023 to April 2024
Glade Pharmacy
Pharmacy Technician
Nationally licensed Pharmacy Technician responsible for filling all non controlled and controlled prescriptions in a timely manner while adhering to patient safety and privacy guidelines. Maintaing inventory and daily cleaning duties.
February 2020 to August 2023
CVS Health
Pharmacy Technician
Nationally licensed Pharmacy Technician for over three years, responsible for filling all non controlled prescriptions in a timely manner while adhering to all patient safety guidelines and performing daily cleaning duties to provide a safe working environment.
April 2018 to January 2020
J&B EXPRESS TRANSPORT LEBANON, VA
Taxi Driver
Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
Kept vehicle serviced according to schedule, reducing mechanically-related downtime
Offered assistance to disabled passengers and stowed wheelchairs and other equipment correctly.
Responded to specific locations at designated times to handle customer reservations.
Determined pickup assignments and shift schedule by checking in with dispatch service.
Updated personal logs and business tracking documents accurately and according to schedule requirements.
November 2015 to March 2017
Teleperformance Bristol, VA
Customer Service Representative
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Addressed customer service inquiries quickly and accurately.
Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Answered HUNDREDS of inbound calls per day and directed to designated individuals or departments.
March 2015 to NOVEMBER 2015
Bristol Compressors Inc. BRISTOL, VA
Assembly Line Worker
Assembled products from raw materials and completed inspections.
Used established assembly instructions to complete jobs in efficient and accurate manner.
Positioned and aligned components to complete accurate assembly work.
Recognized and reported defective material and equipment.
Planned and implemented well-organized assembly strategies to produce products conforming to design specifications.
Inspected and tested final products to verify conformance to established tolerances.
Supported quality assurance by visually inspecting items and removing defect parts.
Collaborated in team-based environment to maintain line productivity and meet expected deadlines.
Adhered to strict safety measures and procedures, including OSHA, enabling department to meet excellent safety rating.
Properly stored hazardous materials to avoid injuries or contamination.
August 2012 to January 2015
LILY'S BRISTOL, VA
Key Holder
Managed stock demands, employee shift schedules and opening and closing operations and adapted professionally to all unexpected changes.
Managed store operation duties, including counting cash drawers and checking equipment for proper functioning to maintain optimal performance levels.
Compiled weekly monetary reports and records for store managers.
Worked as team member assisting with cashier duties, product merchandising and cleaning to maximize store efficiency.
Increased revenue by leveraging product promotion skills and knowledgeable sales strategies.
Completed administrative duties, including opening and closing reports and bank deposits, each day to keep back-office functions current and accurate.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Delegated tasks to employees based upon individual strengths and experience in.
June 2010 to September 2012
COUNTRY CORNER BRISTOL, VA
Cashier
Processed customer payments quickly and returned exact change and receipts.
Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Welcomed customers, offering assistance to help find necessary store items.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
October 2005 to October 2009
AT&T LEBANON, VA
Customer Service Representative
Trained 25 new employees each quarter in procedures and policies in order to maximize team performance.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Answered 75+ inbound calls per day and directed to designated individuals or departments.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Consulted with customers to determine best methods to resolve service and billing issues.
June 1996 to September 2009
Bristol Compressors Inc. BRISTOL, VA
Repair Technician
Calibrated devices to optimize performance and maintain longevity of equipment.
Recorded completed repairs, all further repairs required and parts to be ordered on service call ticket.
Dismantled equipment to access, remove and replace defective parts to maintain operability.
Consulted blueprints and repair manuals to complete high-quality repairs and restore optimal functionality.
Diagnosed and repaired mechanical machinery issues.
Inspected and maintained facilities to maximize cleanliness and support upkeep targets.
Education and Training
June 1990 Lebanon High School Lebanon, VA
High School Diploma
May 1989 RUSSELL COUNTY CAREER AND TECHNOLOGY SCHOOL LEBANON VA
High School Diploma
Accomplishments
MOST OUTSTANDING STUDENT OF THE YEAR 1990
TAXI DRIVER OF THE YEAR 2019
CPR CERTIFIED 2017
BASIC COMPUTER APPLICATIONS GRADUATE 1989
PHARMACY TECHNICIAN CERTIFICATION BOARD 2021
VIRGINIA CERTIFIED PHARMACY TECHNICIAN 2021
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