Vice President Customer Relations

MICHAEL ANDERSON

**** ******** ** **********, *.C. 27455 336-***-**** *********.****@*****.*** SENIOR MANAGEMENT EXECUTIVE

Organizational Leadership of P&L Financials and Operational Performance P & L Management, Operational Growth of Large Complex Operations, Technical Application, Marketing and Development, Process Improvement, Team Building. 30 years Successful Commercial and Military Aviation Management of large maintenance, logistics and component organizations through performance growth realizing improvement in financial margins, customer satisfaction, and operational performance. Team builder, willing to think outside the box, articulate, able to continually achieve higher results over time. CORE COMPETENCIES

• Long Term P&L Forecasts/Performance

• Operational Plan Execution

• Growth Implementation

• Customer Relations/Marketing

• Capabilities Development

• Coaching and Leadership

• Employee Involvement to Achieve Results

• Build Lean/Effective Organizations

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS

Advanced Aero Services, LLC. – Shreveport, LA 2019 – 2023 MRO providing, Repair, Overhaul services. Customers include U.S. Air Carriers and the military President/CEO

• Initial Site evaluation of potential locations leading to initial start of operations, to include development of all regulatory documents to obtain 14CFR Part 145 certification.

• Established capabilities to support aircraft maintenance/modifications, line station and overnight service, and component Overhaul & Repair.

• Government program management oversight of engineering development, manufacturing, prototype testing and integration/modification. Advanced Aero Concepts, Inc. - Greensboro, NC 2013 – Present Consulting agency supporting customers with all facets of aviation related maintenance, overhaul and manufacturing expertise

Principal/Owner

• Support bid and proposal efforts for commercial and government programs involving pricing matrices and operational management, engine, component and airframe repair

& overhaul and logistics resulting in successful program awards.

• Further assistance to clients in development of: Program manuals, regulatory manuals, reliability and configuration management programs, maintenance program transitions.

• Aid and advise regulatory groups regarding FAA and EASA requirements.

• Forensic financial and operational analysis to advise FBO and MRO maintenance organizations on efficiencies and cost improvements resulting in 10%-18% margin improvement.

• Advise clients in MRO development with financial, operational and marketing efforts.

• Support establishment of component subcontractor agreements with suppliers. Airbase Services, Inc. - Grand Prairie, Texas 2012 – 2013 Part 145 Repair & Overhaul Network, PMA Development and Manufacturing group with 11 locations throughout the Americas and Asia Pacific Rim Vice President/General Manager

• Responsible to Owner for Operational and Financial results of a network of customer support facilities engaged in: Overhaul/Repair, component manufacturing, PMA development and line station operations.

• Interfaced with air carriers to determine needs, establish contracts and deliver services.

• Developed expanded capabilities within network to manufacture, repair and overhaul aviation components, including new processes and equipment.

• Established metrics to establish, track and report performance goals, as well as identify and measure improvement opportunities leading to 12% margin gain. TIMCO Aviation Services - Greensboro, NC 2005 – 2012 MRO providing Repair, Overhaul and Manufacturing services to commercial and military clients Vice President/General Manager

• Responsible for Operations and Financial results of the Greensboro MRO facility.

• Executed a rapid turnaround of a negative margin, poorly performing company.

• Continued strong financial margins growing annual revenues from $118M to $151M.

• Achieved a 52% margin improvement Year 1, followed by 17% in year 2.

• Realized margins of 28% while sustaining a 96% product delivery performance rate.

• Reduced aircraft damages by 95% and improved safety well within industry averages.

• Initiated spares analysis of materials and shelf life for forecast and effective staging to support operations while reducing waste disposal cost.

• Managed implementation of transition for new military organization structure realizing a 30-day early induction under the new program.

• Rapid recovery from impacts during economic downturn achieving 20% margins.

• Involved in business development efforts with potential customers, including pre- proposal presentations, bid proposals and contract negotiations.

• Maintained Customer interface relationships providing a communication loop, resulting in strong contacts within commercial carrier and military organizations.

• Introduced new process tools utilizing Process Mapping, Lean Management, with goals to increase operational effectiveness enlisting employee involvement.

• Established and communicated metric goals and goals to employees to meet objectives. Mobile Aerospace Engineering, Inc. - Mobile, AL 1993 – 2005 Singapore Technologies company providing airframe and component services Senior Vice President Operations

• Successful P&L financial responsibility for revenues exceeding $128M.

• Responsibility for Engineering, Production, Planning, Materials, Quality and Facilities.

• Support marketing efforts working with potential customers to negotiate contracts.

• Managed facility growth plan of 300% during tenure

• Successful staffing growth from 650 to 1850 employees.

• Improved efficiencies, delivery and quality performance realizing 18% P&L margins.

• Developed five-year plan of facilities, equipment and personnel.

• Establish requirements, negotiate and monitor facility growth projects and capital expenditures for 2 large hangar complexes coordinating with government, airport agencies, and local Chamber of Commerce.

• Introduced improvement tools through all organizations to meet profit goals.

• Involved in acquisition and development of facilities both domestic and international. Director of Maintenance

Responsible for daily operational activities of the Part 145 Repair Station.

• Schedule facility, workload and manpower requirements.

• Oversight of Program Management to achieve schedule and budgetary requirements.

• Oversight of bids/preplanning for new programs, budget and manpower forecasting, tracking program and budget progress, billing, final project review and closure. Program Manager

• Managed programs providing maintenance, modifications for multiple customers.

• Technical involvement in all aspects of aircraft maintenance including systems, involving planned and unplanned maintenance actions.

• Developed maintenance planning functions to assist in maintaining schedules.

• Supported aircraft acquisitions: Record verification of airframe/engines, aircraft transfer documentation.

Lockheed Commercial Aircraft Company - San Bernardino, CA 1991 – 1993 Commercial MRO providing heavy maintenance support to major air carriers in North America Maintenance Supervisor – Operations

• Involved facility start up to include facility plan, process development, recruitment.

• Able to achieve immediate schedule and budget attainment.

• Accomplish pre-planning of new programs including estimation of work packages, development of detailed work plans/schedules and assignment of manpower.

• Managed crews performing heavy maintenance, modifications, airworthiness directives, service bulletins, aging and corrosion/structural inspection programs. Boeing Commercial Airplane Group, Wichita, KS 1979 – 1991 MRO providing commercial and military sectors with major maintenance, modification services Modification Supervisor – Operations

• Managed major programs on B747, B727, and KC135 aircraft entailing cargo modifications, heavy checks. Successfully controlled budgets up to 35,000 man-hours.

• Managed planning and experimental testing on the A-6 Re-wing program and F-4 Navigation Weapons Delivery System (NWDS) test programs.

• Initiated new processes for negatively performing F-4C Periodic Depot-Level Maintenance (PDM) Program, achieving positive margins and delivery performance.

• Served on performance improvement task teams, design-build teams, change board committees, and Aging Aircraft fleet conferences.

General Foreman (Field Assignment)

• Requested to assume management of overall operations at new maintenance facility.

• Developed management methods to achieve on-schedule performance C-9A/B

• program.

EDUCATION

Wichita State University; Wichita, KS

• Business Administration major, Computer Science minor Florissant Valley Community; Florissant, MO

• Business Administration

Additional training:

• Management Seminars and Workshops

• Manufacturing Concepts: Total Quality Management, Lean Management, Kaizen

• FAA Airframe and Powerplant licensed

Contact this candidate