Social Media Customer Service
Resume:
Alisha Walker
Augusta, GA *****
*******.***.**@*****.***
Dedicated and detail-oriented individual with a passion for maintaining positive online spaces. Seeking a YouTube Moderator position to leverage content moderation skills, communication proficiency, and a deep understanding of platform policies to foster a safe and inclusive community. Experienced in artist management and successfully overseeing social media accounts with an average of 1,000 monthly listeners.
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
Digital Graffiti Studios - Augusta, GA
August 2022 to Present
Managed a portfolio of 5 music artists, overseeing their online presence and content strategy. Successfully increased social media engagement, resulting in an average of 1,000 monthly listeners per artist.
Actively involved in content moderation on social media platforms, ensuring adherence to community guidelines.
Resolved user issues and conflicts professionally, fostering a positive online environment. Demonstrated strong communication skills in addressing inquiries and concerns from artists and the community.
YouTube Community Volunteer (Month/Year - Month/Year) Moderated and enforced community guidelines on the platform, contributing to the creation of a safe and welcoming environment.
Collaborated with fellow moderators to address emerging issues and improve community engagement. Style Team Member
Target - Evans, GA
April 2022 to July 2022
Receive inbound for style
Sort and push inventory
Maintain a clean and safe work area
Administrative work study
Georgia Military College - Augusta, GA
July 2021 to December 2021
Assist with administration office, library, and club needs Organization
Overnight Stocker
Walmart - Augusta, GA
June 2019 to March 2020
• Stocking
• Customer service
• Maintaining a clean work area
Sales Associate/Cashier
CVS/Pharmacy - Augusta, GA
September 2015 to May 2019
• Sales duties (ringing up purchases, processing payments)
• Stocking
• Customer service (handling customer issues, and answering questions about products, policies and services)
Cashier/Store Clerk (Stocker)
Kroger - Augusta, GA
July 2015 to September 2015
• Customer service (handling customer issues, and answering questions about products, policies and services)
• Meet and greet customers, rings up purchases, and handles returns
• As store clerk, duties range from organizing shelves to sweeping floors and providing customer service Team Member
Zaxby's
July 2012 to August 2014
• cooking foods
• cleaning
• maintaining inventory
• manning drive-thru windows
• operating cash registers, and interacting with customers Education
Associate's degree in Psychology
Georgia Military College-Distance Learning Campuses - Augusta, GA January 2021 to February 2022
Associate in Accounting
Aiken Technical College
August 2015 to July 2019
Bachelor's in Business
College of Coastal Georgia
August 2014 to May 2015
Diploma
Aquinas High School
August 2010 to May 2014
Skills
• Proficiency in Microsoft Office (Word, Excel, Power Point, and Publisher)
• Windows 7 & 8, Windows 2000 & 2002 operating systems
• Proficient with specialized customer support services
• Maintain ability to troubleshoot service concerns
• Great with time management
• Quick learner and works well in teams
• Problem solving
• Customer Service
• Proficient in content moderation and conflict resolution
• In-depth knowledge of YouTube's content policies and community guidelines
• Strong communication skills, both written and verbal.
• Exceptional attention to detail and the ability to multitask effectively
• Cultural sensitivity in moderating content from diverse perspectives.
• Experience in artist management and social media strategy.
• Portfolio Management
• Social Media Management
• Customer service
• Cash register
Assessments
Bartending — Proficient
March 2020
Understanding, pouring, and mixing drink orders
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate