Office Assistant Customer Service
Resume:
Pamela Pinkerton
Administrative Assistant/Receptionist
Midland, TX 79707
******************@*****.***
Extensive administration skills including payroll, onboarding, orientations, and new hire training. Detail-oriented professional, seeking an entry-level administrative position to facilitate office workflows and contribute towards the attainment of defined corporate goals. Self-directed professional with the ability to work on multiple projects with ability to maintaining strict confidentiality. Searching for full-time position to leverage my education, technical skills, and problem-solving skills to improve productivity and efficiency. Am currently a member of SHRM and studying for SHRM-CP certification with goal of completing by graduation in August 2024. Authorized to work in the US for any employer
Work Experience
Administrative Office Assistant
Harris Herff-Jones-Midland, TX
December 2022 to Present
• Answer phones, retrieve, and return voicemails
• Assist parents and students in ordering class ring including sizing
• Use of credit card machines, cash handling
• Outlook email, Google Sheets, Excel, Citrix
• Use of fax, scanners, & copiers
• Check rings into inventory and perform quality inspections
• Coordinate with plant to ensure rings were delivered on schedule
• Complete purchase orders & batched orders to plant
• Keep office calendar current and schedule deliveries
• High volume data entry, calls, and emails including
• Communicate with parents and schools for scheduling Front Desk Associate
Mainstay Suites-Midland, TX
September 2022 to November 2022
• Allocated rooms for cleaning for housekeeping staff
• Checked all guests out by noon
• Updated hard copy files to match computerized system
• Kept marketplace stocked
• Answered high volume of phone calls
• Cleaning tasks as assigned
• Ran sales reports and emailed to management with shift notes
• Inspected housekeeping department daily
Hostess
Cattle Baron-Midland, TX
August 2019 to November 2021
• Greeted & sat customers in assigned seating order
• Answer phones for takeout orders
• Performed guest satisfaction audits
• Managed cash, check, & credit card transactions
• Completed side work duties as assigned
• Carried out other tasks assigned by managers as needed Store Manager
Starbucks-Odessa, TX
October 2018 to July 2019
• Built customer relations utilizing excellent customer service skills
• Worked floor with barista(s) making drinks & cashing out customers
• Recruited qualified talent by conducting interviews and completing onboarding using ATS
• Managed inventory analysis and submitted product orders
• Maintained food safety and cleanliness standards
• Developed 4 shift supervisors
• Ensures training was performed and complete to standard
• Performed disciplinary actions including written documentation and terminations when necessary
• Submitted payroll weekly
• Maintained labor costs and staff according to forecasted business needs
• Supervised 25 to 30 employees
General Manager-Crew Chief-Server-Hostess
Romulus Inc-Midland, TX
January 2016 to September 2018
• Held company's record for highest hourly sales at Midland location on Loop 250
• Achieved highest hourly sales record at Odessa location
• Built customer relations using interpersonal communication skills and customer service experience
• Completed inventory analysis and ordered food products
• Recruited staff, completed onboarding and training using ATS
• Handled disciplinary documents and terminations
• Promoted business through social events to increase sales
• Maintained inspection through monitoring of time, temperature, and cleanliness
• Supervised 20 to 30 employees
• Ensure proper cash handling procedures
• Took beverage and food orders and delivered to tables
• Developed customer and vendor relationships
Education
Bachelor of Science in Human Resource Management
DeVry University - Chicago, IL
February 2024 to September 2024
Certification in Administrative Office Assistant
Central Texas College - Killeen, TX
June 2008 to December 2008
Skills
• Employee Orientation
• Interviewing
• Human Resources Management
• Human Resources
• Recruiting
• Payroll
• Management
• Citrix
• Performance Management
• Labor Cost Analysis
Certifications and Licenses
Driver's License
Assessments
Data entry: Attention to detail — Proficient
April 2024
Maintaining data integrity by detecting errors
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient April 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Administrative assistant/receptionist — Proficient October 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Professionalism — Proficient
June 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Attention to detail — Proficient
December 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Cleaner fit — Proficient
December 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Work motivation — Proficient
December 2022
Level of motivation and discipline applied toward work Full results: Proficient
Management & leadership skills: Impact & influence — Proficient May 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Filing & organization — Proficient
November 2022
Arranging and managing information or materials using a set of rules Full results: Proficient
Administrative assistant/receptionist — Proficient June 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Working with MS Word documents — Proficient
November 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Work style: Reliability — Proficient
June 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Reliability — Proficient
December 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Recruiting — Proficient
November 2022
Managing the candidate sourcing and selection process Full results: Proficient
HR: Compensation & benefits — Proficient
November 2022
Knowledge of compensation and benefits programs
Full results: Proficient
Recruiting — Proficient
September 2021
Managing the candidate sourcing and selection process Full results: Proficient
Administrative assistant/receptionist — Proficient May 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer service — Proficient
June 2022
Identifying and resolving common customer issues
Full results: Proficient
Management & leadership skills: Planning & execution — Proficient February 2024
Planning and managing resources to accomplish organizational goals Full results: Proficient
Recruiting — Proficient
December 2022
Managing the candidate sourcing and selection process Full results: Proficient
Analyzing data — Proficient
January 2023
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Customer focus & orientation — Proficient
May 2022
Responding to customer situations with sensitivity Full results: Proficient
Office manager — Proficient
October 2021
Scheduling and budgeting
Full results: Proficient
Basic computer skills — Proficient
January 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Proofreading — Proficient
September 2023
Finding and correcting errors in written texts
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
June 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Real estate — Proficient
December 2022
Matching listings with specifications
Full results: Proficient
Time management skills — Proficient
May 2024
Managing one's own time to complete tasks quickly and efficiently Full results: Proficient
Sales skills — Proficient
December 2022
Influencing and negotiating with customers
Full results: Proficient
Medical receptionist skills — Proficient
December 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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