Case Manager Quality Performance

Cheryl Haysman Collins

**** ******* ***** **

Covington, Georgia 30014

Cell 470-***-****

Email Address: *******@*****.***

QUALIFICATIONS SUMMARY

Experience working in fast-paced environments demanding strong organizational, technical, and interpersonal skills; highly trustworthy and discreet; a commitment to quality performance results: detail-oriented and able to multitask effectively; problem-solving skills; Microsoft Office and other program-specific computer operations, and willingness and ability to travel. Experience serving, bartending, and banquet service.

Core Qualifications

●Excellent communication skills both listening and speaking to others

●Ability to stay calm in stressful situations while keeping others calm as well

●Multitasking skills in answering phone, speaking with others, and working simultaneously

●Critical thinking and problem-solving skills to choose the correct course of action

● Decision making capabilities

●Teamwork mindset and personable nature

●Strong typing and documentation skills

●Prepared for different challenges

PROFESSIONAL EXPERIENCE

Case Manager

November 2023 to April 2024

Nitelines USA, Inc.

Duluth, Georgia 30097

●Initiated timely, face-to-face responses to screened-in reports of alleged child maltreatment and conducted assessments that identified and addressed safety concerns.

●Addressed identified safety concerns by immediately developing and implementing safety plans.

●Conducted diligent search efforts to locate the child/family when unable to make contact.

●Implemented Solution Based Casework (SBC).

●Partnered with child(ren) and parents in the development and utilization of the Family Functioning Agreement, Action Plan, and Family Plan to achieve desired individual and family-level outcomes.

●Completed genograms to identify available family support network.

●Collaborated with community partners to create systems of support for children and families.

●Ensured that frequency and quality of visits with children and families were adequate to ensure safety, permanency, and well-being.

●Identified the physical, educational, and mental/behavioral health needs of children, parents, and foster parents and ensured identified needs were effectively addressed.

●Established permanency goals for the child(ren).

●Ensured foster care placements and/or living situations were stable and in the best interests of the child(ren) and were consistent with achieving established permanency goal(s).

●Made concerted efforts to achieve permanency for children in a timely manner and consistent with regulations contained in the Adoptions and Safe Families Act.

●Ensured that siblings in foster care were placed together unless a separation was necessary to meet the needs of one of the siblings.

●Maintained child's connections to his or her neighborhood, community, faith, extended family, tribe, school, and friends.

●Promoted, supported, and otherwise maintained a positive and nurturing relationship between the child(ren) in care and their biological parents/caretakers by encouraging and facilitating activities and interactions beyond visitation.

●Documented case management activities within time frames established by policy.

●Celebrated positive outcomes with child(ren) and family.

●Utilized privately owned vehicle for work-related travel and duties (including transportation of children).

●Embraced ongoing learning and professional development opportunities.

Inspector – Pre-Arrival Specialist

June 2023 to November 2023

Tybee Vacation Rentals

Tybee Island, Georgia 31328

●Inspected properties to make sure they were in good condition.

●Noted all wear and tear round while inspecting each property.

●Completed a checklist of tasks in each property assigned.

●Took inventory of all homewares and made note of anything that was missing.

●Input maintenance orders on properties for needed repairs.

●Collaborated with housekeeping, maintenance staff, and office staff to achieve goals.

●Announced presence and entered properties in accordance with Company standards and procedures.

●Smiled, acknowledged, and greeted guests while in properties or any other area of the building.

●Assisted other employees in various assignments.

Substance Abuse Counselor

June 2020 to October 2022

Coastal State Prison (Spectrum Health Systems)

Garden City, Georgia 31418

●Conducted individual sessions with everyone on caseload to ensure they were addressing and completing all individual treatment plan objectives.

●Facilitated treatment groups.

●Provided crisis intervention services and case management activities.

●Ensured all services were appropriately documented and maintained all client charts within company and state policies.

●Facilitated group programming and meetings, individual counseling sessions, case management services, and clinical documentation.

●Conducted comprehensive assessments and developed individual treatment plans within established timeframes.

●Participated in multi-disciplinary treatment planning, case reviews, and conferences.

●Worked closely with the Department of Corrections personnel to ensure quality delivery of services and promote a healing environment where people with substance use disorders can learn to live in recovery as returning citizens.

Warehouse Package Handler

November 2021 to January 2022

FedEx

Savannah, Georgia 31406

●Warehouse duties included loading, unloading, and sorting packages of assorted sizes.

Vocational Instructor - Computer

March 2017 to May 2020

Coffee Correctional Facility (Core Civic)

Nicholls, Georgia 31554

●Prepared course objectives following curriculum standards and applicable requirements by contract, regulations, and/or guidelines.

●Planned and documented a program of study that met the individual needs and abilities of students, to include lesson plans assignments, tests, and practical exercises.

●Provided instruction using handouts, audiovisual aids, and other materials.

●Evaluated students' performance and progress as required.

●Assisted students with additional instruction as needed.

Substance Abuse Counselor

April 2014 - March 2015

Pineland Wayne County Drug Court

Jesup, Georgia 31545

●Completed thorough assessments on individuals to identify strengths and needs to determine suitability for the program.

●Collaborated with probation and parole, court system, and other community partners to develop strategies, goals, and objectives.

●Prepared individualized treatment plans, monthly progress reports and weekly court reports on client's acceptance to treatment, behavior, attitude, achievement education, and "overall progress in the program.

●Taught life skills.

●Provided intensive outpatient individual and group counseling.

●Provided crisis intervention services and case management activities.

●Administered random urinalysis tests on clients as prescribed by agency's policies, procedures, and in accordance to the Drug Court Program.

●Attended staff meetings and participated in the discussion of behavior, diagnosis, and progress of clients.

●Ensured all services were appropriately documented and maintained in all client files within the agency's assurance standards.

●Interacted closely with court staff to ensure overall treatment goals and educational outcomes were accomplished.

●Participated in a cross-disciplinary treatment team and attended in-service training.

●Served as a liaison with external contacts such as probation officers, law enforcement District Attorney's office, DFCS, etc.

●Ensured compliance with state and federal policies.

Social Services Case Manager

August 2005 to March 2012

Appling County DFCS

Baxley, Georgia 31513

●Investigated and provided follow-up in cases of abuse, neglect, and exploitation.

●Assessed the level of risk to children by conducting face-to-face interviews with alleged child victims, caregivers, and collateral contacts.

●Collaborated with law enforcement when children were physically removed from caretakers when the child was found by the courts to be at risk in the home.

●Coordinated pre-investigative, investigative, and post-investigative efforts with needed agencies including law enforcement, drug task force, DJJ, DA’s office, and other sources, as appropriate.

●Attended and participated in judicial proceedings (i.e., preparation of complaints and affidavits, protective orders, 72-hour hearing orders, 10-day disposition/adjudicatory hearings, permanency plans, Termination of Parental Rights hearings, etc.).

●Identified family strengths and needs to develop strategies, goals, and objectives designed to ensure the provision of appropriate services to DFCS clients.

●Provided case management activities to families and children in need of ongoing family) preservation services utilizing family-centered practice model.

●Collaborated with community partners (i.e., substance abuse and mental health providers; Social Security Administration; public assistance providers; private providers for intensive in-home services; Babies Can't Wait; Department of Labor; vocational, training, and educational providers; etc.) to ensure families and children received appropriate services to address case plan goals and objectives.

●Visited caretaker's home(s) and foster homes, and supervised visits between parents and children.

●Coordinated and facilitated family team meetings.

●Ensured that the safety, permanency, and well-being needs of children were met (educational needs, physical needs, medical needs, mental health needs).

●Worked with law enforcement on high profile situations (i.e., DFCS/GBI Protocol regarding Meth Labs, child death/serious injuries, etc.).

●Requested background checks through GCIC and NCIC.

●Requested and monitored the collection of urine samples and analyzed results.

●Served as the Field Practice Advisor for new/existing staff seeking to obtain certification in the Office of Child Protective Services.

●Maintained training log, communicated the employee's progress with management staff and made recommendations regarding certification.

●Ensured compliance with state and federal policies.

Loan Processor

March 2004 to February 2005

Community Bank of Georgia

Baxley, GA 31513

●Verified, compiled, and typed application information for loan.

●Reviewed loan application file to verify that application data was complete and met establishment standards including type and amount of loan, borrower assets, liabilities, and length of employment.

●Assisted loan officer in verifying that loan not meeting standards be denied.

●Called or wrote credit bureau and employer to verify accuracy of information.

●Called specified companies to obtain property abstract, survey, and appraisal.

●Informed supervisor of discrepancies in title or survey.

●Submitted approved loan applications to loan officers; typed and mailed approval and denial letters to applicants.

●Recorded data on status of loans, including number of applications, loans approved, canceled, or denied, using computer.

●Teller duties when needed.

EDUCATION

South Georgia State College (aka Waycross College)

Waycross, Georgia

August 2012 to December 2012

Pursuing an Associate of Science in Nursing

Georgia Southern University

Statesboro, Georgia

September 1999 to July 2003

Received Bachelor’s in Business Administration

●Completed internship as Mortgage Loan Processor at Sea Island Bank Synovus Mortgage.

●Worked full time while attending school.

South Georgia College

Douglas Georgia

September 1996 to December 1998

Business/Computer Information Systems Major

Transferred to Georgia Southern University

Appling County High School

Baxley, Georgia

August 1986 to May 1990

High School Diploma

●Concert and Marching Band; Drum Major, First Chair Flute

●Show Choir

Contact this candidate