Contract Administrator
Resume:
DENISE LEWIS
Address: **** ******* ***** *** ****, Arlington, TX 76011 Email: *********@*****.*** Mobile: 214-***-****
Objective: To secure a position in the IT/Electronic Document Management Policy, Mortgage with an established organization utilizing my diverse experience in various settings.
Professional Experience
Insight Global (Blackbaud, Inc.), Financial Aid Application Analyst
Charleston, SC (January 2024 – May 2024)
Review and audit large amounts of data daily.
Manage and prioritize workload based on deadlines.
Troubleshooting issues and maintaining open communication with the Financial Aid & Tuition Management teams.
Keen attention to detail, proactive quality control, organizational and time management skills.
Dallas Independent School District, Degreed Substitute Teacher
Dallas, TX (September 2023-January 2024)
Follow lesson plans provided by the regular Teacher to create a cohesive and consistent learning experience for students
Manage the classroom effectively to encourage student participation, minimize distractions and maintain a positive learning environment
Adapt teaching methods to fit the needs of each individual student
Supervise students in and out of the classroom, including in the halls, on the playground and in the cafeteria
Provide in-class and at-home assignments based on the available lesson plan
Randstad (Citi), Contractor
Irving, TX (September 2023 – October 2023)
Processed various applications (DS-11, DS-82) for passports and intercepted any errors to trainers or customer service as needed with the proper paperwork.
Handled payments for passports and other fees that accompanied the applications.
Ability to adapt to frequent changes including downtime (no work), candling, shredding and making boxes.
QuestPro Consultants (Universal North America), Contract Administrator
Arlington, TX (September 2022 – February 2023)
Assist and support adjusters with new claims.
Manage electronic correspondence by uploading incoming documentation and invoices.
Working on issuing payments for overdue IA fees and other fees as requested.
Ability to adapt to frequent changes including overtime with limited notice.
Kyyba Inc. (Mercedes-Benz Financial Services), Funder/Contract Administrator
Fort Worth, TX (March 2022 – September 2022)
Audit and input lease and retail contracts into a portfolio system daily with a high degree of accuracy.
Ability to verify information is accurate and be able to communicate the reason if incorrect.
Able to follow a process and identify inconsistencies with information that is presented.
General knowledge of being able to add, subtract, divide, & multiply.
Ability to validate calculations to ensure the financial information that is presented is accurate.
Able to adapt to frequent changes including overtime with limited notice.
Fairway Independent Mortgage, Collateral Coordinator
Carrollton, TX (March 2020 – February 2022)
Assists in receiving and logging all incoming closing packages from morning mail.
Use reporting to locate priority loans and assign them to processors for same day processing.
Audit and clear exceptions. Check entries for errors.
Contributes to the achievement of team objective.
Process collateral packages including but not limited to separating the Note, Security Instrument and documents required by the warehouse bank/investors from the remainder of the closing package.
Prepare collateral documents for shipments to warehouse banks.
Contact title companies to obtain any outstanding documentation required by the warehouse bank.
Process 1st lien loans, with emphasis of developing the knowledge to process other loan types to include 2nd liens, CEMA, Co-Op, Correspondent and specialty Bond loans.
Perform data entry for processing each collateral file within the system of record.
Responsible for the review and storage of physical and electronic documents received from internal and external clients.
Review collateral documents for accuracy and request corrections to documents as needed.
Assist with the packaging and shipment of the collateral package at the end of the business daily.
Complete data entry in Encompass.
Responsible for verifying the accuracy of data before shipping (quality control), including the upkeep of an electronic record of scanned documents.
Responsible for verifying the accuracy of data before storing/shipping. Responsible for the inquiry and completion of own work.
Responsible for retrieving and pulling documents as needed.
Reviews and analyzes cause of errors within each phase of the lending environment including but not limited to processing and post-closing.
Document and report of findings explaining errors and citing appropriate defects that do not align with internal policies, investor guidelines, compliance or applicable regulations.
Participates in review of policies and procedures to provide the department with information for continuous quality improvement.
Practices on-the-job quality improvement by leading, facilitating, or participating in quality improvement meetings.
Perform data entry for processing each collateral file within the system of record.
Responsible for the review and storage of physical and electronic documents received from internal and external clients.
Review collateral documents for accuracy and request corrections to documents as needed.
Assist with the packaging and shipment of the collateral package at the end of the business daily.
Complete data entry in Encompass.
Responsible for verifying the accuracy of data before shipping (quality control), including the upkeep of an electronic record of scanned documents.
Responsible for verifying the accuracy of data before storing/shipping. Responsible for the inquiry and completion of own work.
Responsible for retrieving and pulling documents as needed.
Reviews and analyzes cause of errors within each phase of the lending environment including but not limited to processing and post-closing.
Document and report of findings explaining errors and citing appropriate defects that do not align with internal policies, investor guidelines, compliance or applicable regulations.
Participates in review of policies and procedures to provide the department with information for continuous quality improvement.
Practices on-the-job quality improvement by leading, facilitating, or participating in quality improvement meetings.
Iron Mountain, Mortgage Specialist II
Dallas, TX (February 2020-March 2020)
Verify mortgage loan documents and identify the category of each collateral file. Verify all documents are listed on the transmittal form. Makes copies of tracking information as needed. Create new sak numbers as needed for NOS (No information in system) and REL (Releases).
Responsible for performing review of collateral and documents to ensure documents meet agency guidelines (Ginnie Mae, Fannie Mae & Freddie Mac) or customer agreements in a timely and accurate manner.
Audit and clear exceptions. Check entries for errors.
Contributes to the achievement of team objective.
Responsible for the review and storage of physical and electronic documents received from internal and external clients.
Responsible for supporting clients when there are inquires about their documents and retrieves them when requested.
Collects and reviews contracts and collateral received from internal and external clients.
Responsible for verifying the accuracy of data before storing. Ensures record keeping policies are followed for the storage of physical and/or documents, including the upkeep of an electronic record of scanned documents.
Review and or releases of documents received form internal and external clients.
Responsible for verifying the accuracy of data before storing/shipping. Supports client inquires on their documents. No direct reports. Responsible for the inquiry and completion of own work.
Responsible for retrieving and pulling documents as needed.
Bank of New York Mellon, Mortgage Releaser
Dallas, TX (September 2017-January 2020)
Verify mortgage loan documents and identify the category of each collateral file. Verify all documents are listed on the transmittal form. Makes copies of tracking information as needed. Create new sak numbers as needed for NOS (No information in system) and REL (Releases).
Responsible for performing review of collateral and documents to ensure documents meet agency guidelines (Ginnie Mae, Fannie Mae & Freddie Mac) or customer agreements in a timely and accurate manner.
Audit and clear exceptions. Check entries for errors.
Contributes to the achievement of team objective.
Responsible for the review and storage of physical and electronic documents received from internal and external clients.
Responsible for supporting clients when there are inquires about their documents and retrieves them when requested.
Collects and reviews contracts and collateral received from internal and external clients.
Responsible for verifying the accuracy of data before storing. Ensures record keeping policies are followed for the storage of physical and/or documents, including the upkeep of an electronic record of scanned documents.
Review and or releases of documents received form internal and external clients.
Responsible for verifying the accuracy of data before storing/shipping. Supports client inquires on their documents. No direct reports. Responsible for the inquiry and completion of own work.
Responsible for retrieving and pulling documents as needed.
Zero Chaos/Pride1, Contractor
Dallas, TX (December 2017-September 2018)
Responsible for the review and storage of physical and electronic documents received from internal and external clients.
Responsible for supporting clients when there are inquires about their documents and retrieves them when requested.
Collects and reviews contracts and collateral received from internal and external clients.
Responsible for verifying the accuracy of data before storing. Ensures record keeping policies are followed for the storage of physical and/or documents, including the upkeep of an electronic record of scanned documents.
Review and or releases of documents received form internal and external clients.
Responsible for verifying the accuracy of data before storing/shipping. Supports client inquires on their documents. No direct reports. Responsible for the inquiry and completion of own work.
Responsible for retrieving and pulling documents as needed.
Nationwide Title Clearing, Trailing Documents Processor
Dallas, TX (April 2017-November 2017)
Verify mortgage loan documents and identify the category of each collateral file. Verify all documents are listed on the transmittal form. Makes copies of tracking information as needed. Create new sak numbers as needed for NOS (No information in system) and REL (Releases).
Responsible for performing review of collateral and documents to ensure documents meet agency guidelines [Ginnie Mae (Guild & Pulte), Fannie Mae & Freddie Mac] or customer agreements in a timely and accurate manner.
Audit and clear exceptions. Check entries for errors.
Contributes to the achievement of team objective.
Amazon.com, Fresh Associate
Fort Worth, TX (December 2016-April 2017)
Efficiently planned, organized and coordinated outgoing shipments.
Verified that quantities and products were accurate based from shipping documents.
Kept accurate inventory of all products received and periodically conducted cycle counts to ensure that inventory levels were accurate.
Wrap and distribute orders for the outbound trucks.
Utilize the RF Scan gun to pull orders.
3Dimension Inc., Billing Coordinator (Contractor)
Fort Worth, TX (January 2016 – September 2016)
Registering the patient and verifying their insurance coverage
Responsible for collecting, posting and managing account payments
Responsible for submitting claims and following up with insurance companies
Prepare and submit clean claims to various insurance companies either electronically or by paper
Reviewing and appealing unpaid and denied claims
Answer questions from patient, staff and insurance companies
Identify and resolve patient billing complaints
Evaluate patient’s financial status and establish budget payment plans. Follow and report status of delinquent accounts
Managing the facility’s Account Receivable reports
Review accounts and make recommendations to the Billing Supervisor
Perform a variety of collection actions including contacting patients by phone or correspondence
Maintain strictest confidentiality; adheres to all HIPAA guidelines/regulations
Elan Partners, Electronic Document Management (EDM) Technical Analyst (Contractor) Addison, TX (July 2014 – July 2015)
Responsible for the support of the enterprise wide document management and workflow capabilities
Sweeps files from remote servers
Extracts metadata from files and catalogs files into enterprise document management systems
Identified and remediates complex technical problems
Optimizes document management and workflow tools performance
Creates and improves testing methodologies
Collects and documents data and information quality metrics
Assists with the development of standards, policies and procedures for the form, structure and attributes of the document management and workflow tools and systems
Thomson Reuters1
Lancaster, TX (August 2013 – December 2013)
Supported IT Infrastructure disaster recovery/business continuity testing
Performed a variety of processes: data entry, online research and verify/proof sensitive information for various businesses areas
Completed all tasks within a 24-48 hours, unless otherwise specified by client
Accounting Principals, Contractor
Dallas, TX (September 2012-May 2013)
Assist middle and upper management with uploading, proofing and editing various types of data (i.e.…videos, presentations and
Website Design
Quality Assurance: QA/QC, UAT
Assisting with email technical support for users with login errors and uploading files as needed.
Assisting with cross training and development
Managed special projects (reconciling spreadsheets, research and uploading credit/debit memos to Document Central.
Developed and administered “Document Central”
Caregiver
Dallas, TX (April 2010- September 2012)
Volt Services Group, Contractor
Dallas, TX (October 2007- April 2010)
Administrative services including data entry
Internal documentation and Inventory control lead for IT department
Handled IT Asset Management (inventory, tracking hardware (i.e. laptops, printers) and software assets (i.e. MS Office)
Led software, license and other new technology procurement efforts
Supported various levels of leadership and other high-level professionals.
Vendor Management
Howard Hughes Medical Institute (HHMI), Administrative Assistant I
Dallas, TX (June 2001- February 2007)
Provided administrative support to investigator and laboratory areas
Formatted, copied and collated manuscripts, grants for submission to appropriate entities
Monitored budget expenditures, developed content for courses and special projects.
Support laboratory operations
Served as administrative liaison to HHMI and host institution administrative offices
Completed all required training classes to productively function at HHMI
Created webpage for HiPCAT meeting (High Performance Computing Across Texas)
Lee Marketing Services, Special Clients Representative
Dallas, TX (June 1999- June 2001)
This company is a mass mailing distribution center with offices in the Dallas and Fort Worth area.
Fulfilled label order requests, completed billing profile and set-up accounts
Determined processing and order requirements based on standards, assure accuracy and completeness of order
Initiated design/provisioning process for orders associated with overall service
Communicated with affiliates and organizations, as required to fulfill orders and resolve issues
Initiated cross-training within my department in order to improve turn-around time to process clients’ requests
KSE Temporaries, Inc., Contractor
Dallas, TX (June 1998- June 1999)
Performed a variety of assignments including data entry, ten-key, receptionist, filing and light typing
Provided support to managers, associates, and other high-level professionals
Interacted with vendors, provided information to departmental liaisons and
Performed general administrative duties in support of daily operations
Worked well independently as well as with a team
Displayed a willingness to learn a variety of software and hardware procedures
SemiCon Precision Industries, Office Administrator
Dallas, TX (October 1997- January 1998)
Duties included answering phones, coordinating schedules and meetings, report generation, presentation materials, travel arrangements and file organization.
Reviewed accounts payable checks for office as well as mail processing including shipping/receiving.
Provided administrative assistance to three division managers.
Purchased office equipment, furnishings and supplies.
Maintained a database for service agreements on all office equipment software for technical support and licensing.
Maintained customer contact database via ACT 3.0 software.
Professional Training
Education
Texas A & M University at Commerce
Bachelor of Science Degree, Computer Information Systems, August 1997
Minor: Business Administration
Special Skills & Professional Development
Over 10+ years of extensive administrative experience
Experience in financial support functions and online financial reports
Knowledgeable with general accounting policies and procedures
Knowledgeable with general billing policies and procedures
Skilled with travel procedures (policies and practices)
Exceptional skills in organization and project coordination
Ability to multitask independently under the strictest conditions to meet deadlines
Excellent written and oral communication skills
Accomplished with Microsoft Office (Word, Excel, Access, FrontPage and Outlook)
Experienced data entry with ten-key by touch 10,000 kps and typing 45 wpm
Extensive knowledge of Internet and intranet systems
Experience with vendor/customer relations
Extensive procurement and bidding experience
Experience in project management
Experience with Encompass
Experience with GuideWire
Experience in Quality Control
Knowledgeable with Grant preparation and submissions
Onbase 13, PowerShell Script & SharePoint
Skilled in Web page maintenance (FrontPage)
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