Customer Service Technical Operations

Charley A. Chew

650-***-**** ************@*****.*** linkedin.com/in/charleychew

Dedicated and polished San Francisco State University graduate with hands-on experience in customer service and technical operations. Proven track record in delivering exceptional customer experiences, managing projects, and leading teams. Seeking a role in customer service management or technology where I can leverage my technical expertise and passion for enhancing client engagement to drive customer satisfaction and operational excellence. PROFESSIONAL EXPERIENCE

Vice Provost for Teaching and Learning, Stanford University Technical Operations Consultant

July 2014 - January 2019

● Managed equipment logistics and setup for academic settings.

● Conducted maintenance and repairs for computer hardware across multiple labs.

● Led training sessions on new tech equipment usage, including 3D printers.

● Assisted in resolving technical issues under the guidance of senior staff.

● Provided first-level support to internal teams and external clients.

● Monitored system performance and reported issues.

● Performed routine maintenance tasks to ensure system stability.

● Suggested process improvements to increase efficiency.

● Participated in the implementation of new tools and processes. PGA Tour SuperStore

Customer Service Lead

September 2019 - April 2021

● Handled transactions and provided customer service in a fast-paced retail environment.

● Assisted in inventory management and online order fulfillment. Rooted Floral Design Company

Store Manager

December 2021 - April 2024

● Managed daily operations and led a team of three, overseeing workflow and ensuring task efficiency.

● Updated and maintained the company website, enhancing user engagement with the latest content and features.

● Collaborated on branding projects with marketing to align digital presence with brand strategy.

● Improved customer satisfaction by resolving complaints and streamlining order fulfillment processes, leading to a 20% increase in customer service ratings.

● Spearheaded installing and integrating a new Point of Sale (POS) system, improving transaction efficiency and accuracy.

● Optimized inventory control, reducing excess stock by 15% through meticulous tracking and analysis.

PCAM LLC

Part-Time Associate

May 2022 - May 2023

● Coordinated the logistics of vehicle parking and retrieval for a major corporate client.

● Trained new employees on the reservation system and customer service protocols. EDUCATION

San Francisco State University

Bachelor of Arts in Communication Studies

Graduated: May 2024

SKILLS

● Technical Troubleshooting Customer Service Event Coordination & Hospitality

● Software: Slack, Google Suite, Microsoft Office Suite, Adobe Photoshop, Canva

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