Customer Service team member
Resume:
Paige Keller
Paige Keller
*** ***** *** ** *** Philadelphia, OH 44663
********@****.***
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Skills
●Problem-solving abilities
●Organizational abilities
●Customer service
●Decision Making
●Attention to Detail
●Multitasking and Organization
●Cash Handling
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Experience
Self Employed / Personal House Cleaner
August 2020 - May 2022, New Philadelphia OH
●Exercised good judgment when dealing with unexpected situations that arise during the course of cleaning services.
●Operated equipment including vacuum cleaners and floor buffers safely according to manufacturer's instructions.
●Stayed updated on industry trends related to housekeeping services through continuing education courses.
●Performed all necessary tasks for deep-cleaning projects such as shampooing carpets, polishing furniture, and sanitizing bathrooms.
●Displayed proficiency in using green cleaning products in order to reduce environmental impact.
●Exhibited strong attention to detail when dusting, vacuuming, mopping, washing windows, and scrubbing surfaces.
●Demonstrated ability to follow detailed instructions while cleaning and organizing a variety of residential spaces.
●Practiced discretion when accessing private areas of client residences while completing assigned duties.
●Demonstrated knowledge of various cleaning products and their appropriate uses in different settings.
●Cultivated strong relationships with customers through reliable service delivery over extended periods of time.
●Utilized excellent time management skills to complete assignments efficiently within the allotted timeframe.
●Emptied trash cans and carried full trash bags to dumpsters and outside garbage bins.
●Wiped down windows and mirrors with glass cleaner.
●Sanitized tables and countertops with cleaning solutions.
●Customized cleaning services for clients by making changes when necessary.
●Greeted guests and employees, delivering friendly service in interactions.
●Carried out deep cleans in kitchens including ovens and fridges.
Woods Tall Timber Resort / Concession Worker (seasonal)
May 2021 - September 2021, New Philadelphia OH
May 2022- September 2022
●Performed daily maintenance tasks such as sweeping floors, wiping counters.
●Worked collaboratively with other employees to ensure smooth operations during peak hours.
●Demonstrated strong organizational and multitasking skills while managing multiple responsibilities simultaneously.
●Greeted patrons pleasantly and promptly took orders, enabling smooth customer flow.
●Set up concessions stands according to standard operating procedures.
●Ensured that concession areas were clean and stocked with supplies at all times.
●Kept work area and surroundings clean, following sanitation standards.
●Prepared food orders quickly, accurately, and according to recipe specifications.
●Followed food safety guidelines when preparing, storing, and serving items.
●Processed payments using cash registers or other electronic payment methods.
●Restocked concession stands with necessary merchandise throughout the day.
●Memorized product menu to quickly serve customers.
●Resolved customer complaints in a professional manner.
●Operated grills, deep-fat fryers, and ovens to prepare food to order.
●Cleaned up and broke down concession area at end of event.
●Monitored expiration dates on food items for freshness assurance.
●Communicated with customers regarding orders, comments, and complaints.
●Washed dishes, glassware, and silverware after meals.
●Prepared and served cold drinks, and frozen milk drinks and desserts, using drink-dispensing, milkshake, and frozen custard machines.
Cedar Point / Warehouse Worker (seasonal)
October 2022 - November 2022, Sandusky OH
●Packed orders in accordance with customer specifications.
●Pulled and prepared product for shipment, verifying exact number and type of product before loading and shipping.
●Sorted and placed materials or items on racks and shelves according to organizational standards.
●Assisted other departments when needed to complete tasks in a timely fashion.
●Organized warehouse space by rearranging items, storing materials, and marking locations.
●Assisted with stocking shelves and organizing warehouse.
●Completed physical inventories and cycle counts following correct procedures.
●Kept appropriate records and reports to guarantee accuracy of inventory.
●Loaded and unloaded trucks with heavy materials following safety protocols.
●Collaborated with team members to optimize efficiency in the warehouse.
Kent State Tuscarawas / Student Librarian Assistant
January 2023 - May 2023, New Philadelphia OH
●Maintained a clean work area by dusting shelves, straightening chairs, and disposing of trash regularly.
●Developed excellent customer service skills while assisting patrons in the library.
●Provided support to librarians and faculty by organizing materials for easy access.
●Supported the circulation desk by checking out and renewing items for patrons according to established policies and procedures.
●Assisted in training new student assistants on how to operate various systems within the library environment.
●Maintained library reading area and reference collection, including books, magazines, newspapers, and audio-visual materials.
●Processed lending, return and renewal of library items with library computer systems.
●Delivered and retrieved items throughout library by hand or with pushcart.
●Inspected returned books for condition and due-date status and computed any applicable fines.
Woods Tall Timbers Resort / Assistant Concessions Manager (seasonal)
May 2023 - August 2023, New Philadelphia OH
●Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
●Tracked store inventories and replenished products according to demand.
●Ensured compliance with health department regulations and safety standards.
●Provided excellent customer service while managing concessions staff and operations.
●Established procedures for proper storage and handling of food items.
●Resolved customer complaints in a professional manner.
●Monitored inventory levels to ensure adequate stock on hand at all times.
●Trained, supervised and evaluated performance of concession stand workers.
Walmart / Digital Shopper
October 2023 - November 2023, Weirton WV
●Maintained positive working relationships with customers, team members, and leadership.
●Performed regular quality control checks of merchandise before delivery.
●Utilized selection process for products within store and bagged products following bagging standards.
●Resolved customer complaints quickly by contacting leadership.
●Received work assignments from order system to fill orders.
●Stored product correctly in staging area, following safety guidelines.
●Ensured a safe working environment free from hazards or risks.
●Helped customers in finding unique items to fit their individual style.
●Used knowledge of company products and services to recommend solutions to customers.
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Education
New Philadelphia High School / High school Diploma
August 2019 - May 2020, New Philadelphia
Kent State University of Tuscarawas / No Degree
August 2022 - May 2023, New Philadelphia
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