Front Office Data Entry

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Bernice Saiz

Sparks, NV ***** 702-***-**** ***********@*****.***

Skills Summary

Excellent Organizational Skills Intermediate Data Entry

Conversational Spanish Attention to detail

Front Office Operations Customer Relations

Telephone Switchboard, 5-Line Microsoft Word, Excel

Microsoft Teams Working knowledge of QuickBooks & PowerPoint Professional Experience

DOCUMENT CONTROL SPECIALIST 07/2023 to 03/2024

Robert Half, Contracted Assignment, Reno, NV

Greater Nevada Credit Union

Responsible for maintaining all audit folders but not limited to: o Start from the U drive to make sure that all the required documents are there first before creating the audit folders

o Generate the required documents in the U drive first than copy paste to the audit folder o If missing any required documents, note in the spreadsheet o Make the audit folder neat and presentable for the auditors so that they don’t need to go search for any of the required documents in the database TEMPORARY TAX ASSOCIATE 01/2023 to 06/2023

Robert Half, Contracted Assignment, Reno, NV

Dunham Trust Company

Responsible for assisting the tax associates during the tax season including: o Once the postage mail arrives that states, “Important Tax Documents”, I immediately open then run through the scanner and save to the temporary tax file folder o I will open each saved tax document individually using Laser Fiche by printing them and renaming them separately

o Find the account number associated for each document then file them in the Share File folder for the CPA’s

o Assist in electronically filing documents wherever needed from the S drive o Assist in filing the Certified Return Mail Receipts in the Tax Folder for the appropriate client

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RECEPTIONIST 11/2022 to 01/2023

Robert Half, Contracted Assignment, Reno, NV

RED District (Lyon Living)

Responsible for operating all front lobby area operations including but not limited to: o Make sure the snack and drink area are fully stocked o Greet residents as they come thru the lobby area o Assist resident service specialist in anything that is required o Answer any/all phone calls as they come through and forward to the appropriate personnel

o Opening the front lobby area by 9am unlocking doors and turning the signs for business FRONT DESK RECEPTIONIST

Equus Management Group, Sparks, NV 3/2022 to 10/2022 Responsible for operating all front office operations including: o Receive postage mail and distribute properly to appropriate HOA manager o Weekly filing of all HOA compliance and architectural returned request forms o Stamp and date all incoming HOA payments and invoices to be sent to Corporate Office o Process Intercompany envelope every morning that consists of payments and invoices to be sent to the Corporate Office

o Once Intercompany envelope is returned to me from Corporate, I distribute appropriate documents to the proper HOA manager that the documents pertain to for coding o Make sure copier has paper and postage machine has funds o Answer all incoming calls and distribute to appropriate personnel o Provide ledger statements and architectural request forms if need be, upon request from homeowner

o Assist HOA managers to process mailers if needed ADMINISTRATIVE ASSISTANT

RayCo Drywall, Reno, NV 04/2021 to 02/2022

Responsible for managing all front office operations including: o Answer all incoming calls and distribute to appropriate personnel o Order any/all office and kitchen supplies

o Receive postage mail and distribute properly

o Schedule all drywall patch repairs once received via phone call/email on the excel spreadsheet for the following business day, thereafter, creating a work order o Each week I scanned /uploaded all work orders from the patch guys timesheets for the week into QuickBooks

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ADMINISTRATIVE ASSISTANT

BHI Energy Staffing Solutions, Reno, NV 05/2015 to 06/2020 Responsible for managing all front office operations including: o Answering all incoming calls and transfer to appropriate personnel o Picked up/distributed all outgoing and incoming postage mail o Processed all verifications of employment for our contracted employees O Ordering of office supplies

Provided administrative support including:

o Scanned/uploaded all offer letters into file folder for every month o Responsible for generating contract offer letters & sending along with hire packages o I-9 Everification process

o Organized & filled client contracts into appropriate binder folders o General weekly filing

o Assisted with background/drug screens when required OFFICE SUPPORT

Office Team, Contracted Assignment, Reno, NV 12/2014 to 04/2015 CDS Group Health

o Answering front desk phone as needed

o Assisting front desk with outgoing and incoming postage mail, UPS and FedEx deliveries

o Assist other departments with filing or anything that’s needed o Help front desk with separating claims to prepare for scanning o Assist walk-ins making sure customers sign in to meet with a member representative or any other customers concerns that need assistance RECEPTIONIST FRONT OFFICE

AppleOne, Contracted Assignment, Reno, NV 08/2014 to 11/2014 Hometown Health

o Answering incoming calls and transfer to appropriate personnel o Upon arrival, made sure members checked in and filled out questionnaire for their HRA appointments

o Advised medical staff when their patient was ready Order office and medical supplies as needed

o Copy and prepare member health packet information o Check incoming emails daily from HRA Nurses to see if a certain appointment was cancelled or rescheduled

ADMIN ANALYST/PHONE OPERATOR

AppleOne, Contracted Assignment, Reno, NV 09/2013 to 12/2013 Hometown Health

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o Assist customers over the phone to make payments on their premiums or any other questions that they may have

o Schedule and book meetings from Outlook Calendar for Open Enrollment o Process and fill open enrollment packets with materials to enroll ADMINISTRATIVE SUPPORT/RECEPTIONIST

Fresh Start Bakeries, Brea, CA 12/2010 to 09/2012

Responsible for managing all front office operations including: o Scheduling and supporting conference and meeting activities o Office supplies tracking and ordering

o Intercompany and global mail processing including UPS, FedEx, USPS o Monitoring office suites for any building and maintenance assistance Provided additional employee and executive support as required Provided administrative support including:

o Process Capital Expenditure reports for international and domestic projects o Compile and process Global Manager’s Reports

o Prepare and distribute weekly Sales Analysis and Sales Market reports o Accounts Payable processing support to match 85 checks with amounts and invoice numbers every week

ADMINISTRATIVE SUPPORT/RECEPTIONIST

Marblex Corporation, Anaheim, CA 01/2000 to 01/2010 Responsible for customer support including:

o Tracking and supporting new and existing product orders o Customer order notifications

o Shipping and receiving customer orders

o Incoming telephone call and customer care support o Provided additional sales-floor assistance as needed Supported Accounts Receivable including:

o Completed order invoice processing

o Assist payment processing

o General filing as required

Education ROP EDUCATION, ANAHEIM, CA

College Accounting, Certificate of Completion

Completed training and coursework: Microsoft Word, Excel and Outlook.

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