Data Entry Administrative Support
Resume:
Summary
Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Skills
Account Management
Cross-Functional Collaboration and Teamwork
Training & Coaching
Administrative Coordinator
Written & Verbal Communication
Time Management
Data Entry
Concur
Records Management
Litigation Support
Attorney Support
Database Research
Civil Law
Client Communication
Document Preparation
File and Records Management
Proofreading
Office Administration
Negotiation
File Organization
MS Office: Excel, MS Word, Outlook, Apple Mac, CONCUR government Travel systems
NewRez systems: XDoc, Epic Management Systems, Insight, Closer Pipeline
McDonnell and Associates Law Firm system: Client Management System (CMS)
SalesForce
V-Look up
Pivot Tables
CRM
Payroll, ADP, Kronos, Timekeeping
Adobe
MS Teams
Ring Central
Administrative Assistance
Experience
10/2023 - Current
Paralegal, Litigation, Clarke Law Firm, McDonough, Ga
Handled sensitive and proprietary information with discretion and confidentiality
Prepared legal documents and filed them in court
Provided administrative support to the Legal Department by preparing correspondence, organizing files, conducting research and maintaining databases
Drafted and reviewed documents related to legal proceedings
Monitored deadlines associated with filing dates or responses due from opposing parties
Maintained contact with clients to ensure that all deadlines were met throughout the legal process.
Drafted correspondence to clients and other attorneys.
Advised clients on procedural matters related to their cases
01/2022 - 10/2023
Workers Compensation Paralegal, Bader-Scott Injury Law Firm, Atlanta
Reviews Claims Documents and Conducts Follow-Up with Medical Service Providers as required
Identifies errors in claimant's payroll information or medical treatment
Schedule and advise the Worker's Compensation Supervisor of any discrepancies noted
Answer telephone inquiries and provide information
Maintained detailed filing system containing confidential employee claims information, medical records, correspondence, and specialized reports; ensures that all supporting documentation were filed and maintained in accordance with applicable federal and state guidelines
Provides administrative support to Workers' Compensation legal staff
Files claims through ICMS systems; Filevine.
11/2020 - 11/2021
Wholesale Closer –Remote, NewRez, Fort Washington
Responsible for assembling, preparing, reviewing, and verifying documents for loan closing, while ensuring all applicable state, federal, and regulatory requirements are met
Prepared and reviewed loan closing packages and instructions
Reviewed closing disclosures for accuracy and completeness
Coordinated with Title Company for setting up the closing schedule
Monitored closing and funding
Met performance requirement for volume, quality, and timeliness
Maintained and updated all files and filing systems.
09/2018 - 01/2021
Title Intake Specialist, McDonnell and Associates Law Firm, Atlanta
Worked closely with multiple attorneys to review closing packages and schedule
Investigated all clients closing packages to ensure completion and accuracy
Reconciled and assigned the client's information with the correct closing package in CMS (Client Management System)
Coordinated with assigned Attorneys for scheduling closing date and time with clients
Performed paralegal administrative duties to include, but limited to answering phone calls, office supplies and equipment inventory
Perform administrative support functions in connection with various committees and senior leadership
Coordinate maintenance of conference room, equipment, furniture, upgrades, etc.
04/2016 - 03/2020
Applicant Services Specialist Individual Assistance Cadre, Federal Emergency Management Agency, Atlanta
Input data of personal information for disaster victims to receive governmental financial and housing assistance
Prepared comprehensive travel arrangements through CONCUR system for travelers, personal appearances, FEMA personnel
Facilitate all logistical arrangements for travel by preparing travel request/order and itineraries according to government travel regulations and reconciling travel vouchers, from coordinating conference attendance
Knowledge of laws based on each state's FEMA guidelines; DTA responder tracking for national travel information
Deployment based on natural disasters in various cities
Answer telephones, take messages and triage calls.
06/2017 - 11/2018
Administrative File Clerk, Veteran's Administration, Forest Park, GA
Maintained confidential files for veterans through correspondence of visits to Administration
Files were reviewed and filed according to documents received from vets
All files had to be filed according to VA filing system, accuracy and time date recorded filed
Files consisted of medical records, photos of war, personal photos, and education and just in visit correspondence letters of request filed in veteran's file of confidentiality
Documentation scanned and filed into VA filing system.
Organized and filed documents according to established procedures.
Scanned documents into electronic database system for archiving purposes.
Audited existing files to ensure accuracy of information on a regular basis.
Handled confidential material with discretion in accordance with company regulations.
10/1996 - 12/2016
Facility Retail Manager / Shipping Agent / Courier, Federal Express Corporation - FedEx Office, Atlanta
Handled daily operations / ensured staff coverage / machine operations
Maintain budget; human resources; sales / promotions / payroll
Conduct timekeeping, follow up with time and attendance
Perform administrative tasks; maintained records; handled personnel issues
Interview prospective employees for the FedEx retail store
Possess advanced supervisory and customer service skills necessary to work with a diverse customer base
Address Inquiries tactfully based on operations, personnel and policies
Ensure all customer service principles were applied in all communication with staff, customers and stakeholders
Includes all phone calls and emails
Maintained facility, inventory, supplies and equipment.
Created weekly schedules for store employees according to labor laws and budget constraints.
Maintained cleanliness standards throughout the store by delegating tasks to staff members.
Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
Education and Training
09/2008
Associate in Dental Hygiene
Advanced Career Training, Morrow, GA
06/2006
Business Administration Certification in Business Administration
Sandford Business of Atlanta, Atlanta, GA
Yvonne Ellerbe
678-***-**** • *****************@*****.*** • Covington, GA 30016
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