Technical Support Active Directory

DJYV A.

CEZILE

********@*****.***

786-***-****

Tampa, FL 33637

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SKILLS

Troubleshooting Network Issues

Interpersonal Skills

Continuous learning mindset

LAN switching technologies

Port security knowledge

Equipment Configuration

Routing Protocols

Active Directory management

LANGUAGES

French

Professional Working

EDUCATION

Miami Dade College

Miami, FL • 05/2018

Associates in Speech Pathology and Audiology

BATC/Lindsey Hopkins Tech. Ed. Center

Miami, FL • 12/2012

Vocational Degree (Auto Technician)

Doctors Charter School of Miami Shore

Miami, FL • 06/2010

High School diploma

CERTIFICATIONS

CompTIA Network+

ISC2 CC

PROFESSIONAL SUMMARY

Dynamic and dedicated IT professional transitioning from healthcare support, with comprehensive experience in networking, troubleshooting, and IT infrastructure management. Seeking to leverage my expertise in configuring Cisco switches and routers, managing Active Directory, and providing exceptional technical support in a challenging Junior System Administrator role. Eager to continuously learn new technologies, pursue CompTIA Security+ certification, and contribute to maintaining network stability, optimizing performance, and ensuring the seamless operation of network systems.

WEBSITES, PORTFOLIOS, PROFILES

www.linkedin.com/in/djyvcezile

PROJECTS

Deploy TCP/IP settings via DHCP Server to 20 machines using Cisco 2911 router on Packet Tracer

Create, configure and route 20 machines via 5 VLANS through Inter-VLAN routing on Packet Tracer

Deploy port security on 20 Cisco 2960 switches to allow only 2 devices per port on Packet Tracer

Configure LACP on 10 switches to create redundancy and ensure QOS via high availability on Packet Tracer

Configure Active Directory using Windows Server 2019 on VirtualBox to manage domain controller and 5 end users

WORK HISTORY

TheITSupportCenter – Certified Technical Advisor

Tampa, FL • 09/2021 - Current

Provide comprehensive technical support for corporate IT systems, business software, and mobile devices, including Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Access, VBA), Windows OS, and Android/iOS devices, ensuring clear and effective communication of technical concepts to non-technical users.

Collaborate with colleagues to resolve complex technical issues Using Case Tracker ticketing system, document support processes meticulously, and proactively share knowledge and best practices, contributing to a high-performing and cohesive support team.

Advanced Behavior Support LLC – Registered Behavior Therapist

Tampa, FL • 09/2019 - Current

Supported patient confidentiality in accordance with HIPAA regulations.

Utilized technology tools for data collection and analysis, streamlining the process of monitoring client behavior progress and informing caregivers on treatment plan adjustments.

USAA – IT hardware installer

Tampa, FL • 02/2020 - 07/2021

Deploy 1000 desktop computers using thin clients and dual monitors

Upgrade & label network cabling from Cat 5e to Cat 6

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