Front Desk Service Delivery

Sukhpreet kaur

**** **** ****** ***********, ** *3313 661-***-**** *********@*****.***

Profile

Friendly and engaging teamwork and able to inspire staff to perform their best. Detail oriented and experienced as an accountant/front desk; passionate about patient healthcare and wellness performance. A multi-tasker who excels at staff training and recruiting with a record of accomplishment of inspiring great patient care and satisfaction. I constantly try to be nice, honest and use therapeutic communication skills.

Experience

CASHIER FLAME’ N FREEZE JUNE 2022-JULY-2022

· Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.

· Assisted customers by answering questions and fulfilling requests.

· Communicated with customers and team members to solve problems.

· Processed both cash and card purchase and returns.

· Accomplished multiple tasks within established periods.

· Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

· Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

· Cross-trained existing employees to maximize team agility and performance. CASHIER AMIGO'S STORE AUGUST 2023-OCTOBER 2023

· Accomplished multiple tasks within established time limits.

· Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

· Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

· Cross-trained existing employees to maximize team agility and performance.

· Communicated clearly with employees, suppliers, and stakeholders to keep everyone on the same page and working toward established business goals.

· Developed and maintained relationships with customers and suppliers through account development.

· Greeted customers entering store and responded promptly to customer needs.

· Worked flexible schedule and extra shifts to meet business needs.

· Welcomed customers and helped determine their needs.

· Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

· Built relationships with customers to encourage repeat business.

· Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

· Helped customers complete purchases, locate items, and join reward programs. PRIMARY CARE / FRONT DESK/OCTOBER 2023 – July 2024 Page 2

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Built relationships with customers to encourage repeat business.

• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

• Helped customers complete purchases, locate items, and join reward programs.

• Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.

• Maintained an organized, welcoming lobby area to create a positive first impression for visitors.

• Enhanced guest satisfaction by efficiently managing check-ins and checkouts.

• Resolved guest issues promptly, resulting in increased customer satisfaction ratings.

• Assisted guests with special requests, ensuring a comfortable stay and positive feedback.

• Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.

• Collaborated with housekeeping staff to ensure timely room availability for incoming guests.

• Supported event planning efforts by providing accurate room booking information to clients.

• Collected room deposits, fees, and payments.

• Sanitized, restocked, and organized exam rooms and medical equipment.

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Education

HIGH SCHOOL DIPLOMA MAY 2023 RIGGEVIEW HIGH SCHOOL, BAKERSFIELD CA Skills & Abilities

· Accounting & Budgeting

· Proficient with POS systems

· Excellent interpersonal and communication skills

· Fun and Energetic

· Teamwork and Organization

· Strategies and referrals

Activities and Interests

Theater, environmental conservation, art, hiking, skiing, travel Languages

English, Hindi, Punjabi

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