Customer Service Multi-Line
Resume:
Personal Profile
A hard-working individual with a strong work ethic, I take pride in any task/work I partake in and always give it my all. I have great communication skills in order to efficiently carry out any work required and have a confident phone manner along with plentiful experience in handling calls and customer service. I am quick to adapt to new systems and also able and eager to work in a dynamic team environment with continuous learning and growth. In contrast, I am able to efficiently and effectively carry out lone-working with little to no supervision once I am trained up and competent in my role.
Education
A Levels – Engineering, Merit. Business, Pass. Core Mathematics, D.
Work History
Landscape Laborer Four Seasons Jul 2023 – Jan 2024
● Used tools and machinery to prepare landscaping sites based on plans from garden designers.
● Demonstrated leadership by advising clients on maintaining their green spaces.
● Applied skills in negotiation when ordering landscaping supplies.
● Utilised carpentry and stonework skills in building paths, walls, water features, and rock gardens.
● Demonstrated project design skills in implementing landscaping plans.
Covid Vaccinator NHS Sep 2022 – Dec 2022
Checked blood pressure results for patients waiting to receive their vaccine.
● Listed and filed patient details, providing step-by-step solutions to their concerns.
● Resolved customer queries and problems using effective communication skills.
● Applied skills in customer service and hospitality to create a positive experience for individuals getting vaccinated.
Call Handler CTM May 2022 - September 2022
● Answered and handled inbound and outbound calls from customers, addressing their concerns and providing solutions.
● Utilised multi-line phone systems for effective call management.
● Applied negotiation skills to address customer needs and resolve issues.
● Maintained a relaxed and friendly approach when dealing with emergencies over the phone.
Switchboard Operator ISS Healthcare Dec 2021 – April 2021
● Managed a hospital switchboard, handling emergency calls and transferring calls between doctors and patients.
● Utilised multi-line phone systems to ensure efficient communication within the hospital.
● Demonstrated strong communication skills in diffusing stress and calming callers during emergencies.
● Effectively delegated tasks to junior staff on weekends.
Amazon Warehouse Operative June 2021 – September 2021
● Demonstrated proficiency in Microsoft Office for tasks such as order tracking and inventory management.
● Utilized sales and negotiation skills to meet production targets and ensure timely order fulfilment.
● Applied warehouse experience in receiving, checking, and sorting a wide range of products.
● Executed picking and packing operations with attention to detail and adherence to quality standards.
● Managed shipping and receiving processes, ensuring accurate and efficient product distribution.
● Operated in a fast-paced environment with the use of multi-line phone systems for coordination.
● Implemented safety protocols, including proper lifting techniques and operation of forklifts and pallet trucks.
Officer for National Statistics Census Officer Mar 2021- June 2021
● Utilised Microsoft Office for data management and record-keeping during door-to-door visits.
● Applied strong sales and negotiation skills to encourage people to complete their Census.
● Demonstrated effective customer service by assisting individuals in completing their Census forms.
● Maintained confidentiality and security when storing collected information.
● Developed problem-solving and communication skills to address queries and concerns.
Being able to perform under pressure, as well as analysis of customer needs with relation to the products to tailor sales was an integral part of this position.
Skills
Had leadership roles within university societies. Aware of process improvement strategies used to optimise efficiency.
Confident to effectively present and communicate ideas. Strong interpersonal skills gained through work in retail settings.
Focused and driven to learn and develop new skills when opportunities arise for self-improvement.
Resourceful when working in high pressure environments.
Confident using MS Excel for quantitative analysis. Strong analytical/ critical thinking skills.
Interests and Achievements
I am particularly interested in maintaining my physical health and use many different avenues to do so. I engage in many sports including boxing, cycling and running.
In my free time, I often construct patios as a sideline business for friends and family.
I am bilingual and am native in English and Bengali.
I enjoy hiking, especially those for a good cause, I had previously climbed Mount Snowdon in support of a charitable cause.
References – Available on request
Huzaifa Khan
Bradford
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