Shift Manager Customer Service
Resume:
Lashavia Johnson
Greensboro, NC *****
*************@*****.***
To obtain and secure a permanent job with a local and stable company that will allow me to utilize my current skills as well as have an opportunity to acquire new ones. Work Experience
Front of House
Deployed Services - Greensboro, NC
September 2023 to Present
Shift Manager
Bojangles' Restaurants, Inc - Greensboro, NC
October 2021 to September 2023
Delegating responsibilities to staff members and ensuring they complete them efficiently and accurately. Covering the responsibilities of staff members who are unable to work their shift Addressing customer complaints and satisfying their needs in a professional manner Maintaining a safe and respectful work environment for all staff, which may include settling disputes between employees
Balancing the cash drawer at the end of a shift and recording sales numbers if applicable to their employer
Opening or closing the business when working the first or last shifts of the day Communicating ongoing tasks or issues to the following shift manager Training new employees
Educating the staff on safety guidelines, customer service and standards for cleanliness Communicating with staff regarding new company procedures, sales incentives and product information Monitoring compliance with safety standards and federal, state and company guidelines Packer/Machine Operator
Advance Personnel
ADVANCE PERSONNEL - Greensboro, NC
August 2020 to October 2021
Ensured all product specifications were met
Installed and maintained the new machine to ensure proper operation and quality Utilized new robotics machine to install and maintain new equipment and prepare the floor for other machines
Using a new high-speed, robotic packing machine, packed [x] sides of boxes in [x] minutes, saving the company
$[x]k annually
Increased the speed of operations by [x]% and reduced employee labor costs by [x]% in the packing department
Shift Manager
Sonic Drive-In - Greensboro, NC
September 2019 to July 2020
Delegating responsibilities to staff members and ensuring they complete them efficiently and accurately. Covering the responsibilities of staff members who are unable to work their shift Addressing customer complaints and satisfying their needs in a professional manner Maintaining a safe and respectful work environment for all staff, which may include settling disputes between employees
Balancing the cash drawer at the end of a shift and recording sales numbers if applicable to their employer
Opening or closing the business when working the first or last shifts of the day Communicating ongoing tasks or issues to the following shift manager Training new employees
Educating the staff on safety guidelines, customer service and standards for cleanliness Communicating with staff regarding new company procedures, sales incentives and product information Monitoring compliance with safety standards and federal, state and company guidelines Dispatcher
12ngo
July 2018 to August 2019
Responsible for answering multiline phones,Receiving and transmitting pure and reliable messages,Tracking vehicles and equipment,Recording other important information. Analyze situations quickly and determine proper course of action Establish and maintain tactful, warm relationships with all callers Manage emotions and relationships throughout all high intensity situations Coordinate schedules of 5 other dispatchers
Assign officers/technicians based on importance, distance, and estimated time needed Maintain calm, professional demeanor on all calls
Train other dispatchers
Enter data into computer, including names, numbers, and complaint information Provide instructions to caller on how to proceed until driver arrival Sandwich Maker/cashier
Wendys - Greensboro, NC
December 2017 to May 2019
Prepare sandwiches, ensure that food safety standards are respected, collect payments from customers, clean the working area, portion food items, and maintain stocks. Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Sell tickets and other items to customers. Process merchandise returns and exchanges. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Stock shelves, and mark prices on shelves and items. Packer
Premier Employee Solutions - Greensboro, NC
October 2014 to November 2017
Receive,count and stock items,record data manually or using computer. Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards. Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas. Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment. Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations. Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities. Keep records on the use and/or damage of stock or stock handling equipment. Examine and inspect stock items for wear or defects, reporting any damage to supervisors. Provide assistance or direction to other stockroom, warehouse, or storage yard workers. Stocker
Target - Greensboro, NC
August 2015 to August 2016
Compare merchandise invoices to items actually received to ensure that shipments are correct. Receive, open, unpack and issue sales floor merchandise. Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
Take inventory or examine merchandise to identify items to be reordered or replenished. Clean display cases, shelves, and aisle. Stamp, attach, or change price tags on merchandise, referring to price list. Sandwich Maker
Sodexo - Greensboro, NC
August 2015 to August 2015
Prepares food neatly, accurately and in a timely manner.Demonstrates a complete understanding of menu items and explains it to guests accurately. Exhibits a cheerful and helpful manner when dealing with guests.Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift.Cleans as directed.Greets guests and prepares their orders, uses Point of Sale system/cash register to record their order, collects payment from guests and makes change.Understands and adheres to all quality standards, formulas and procedures.Accounts for cash flow and inventory during the shift.Understands and adheres to proper food handling, safety and sanitization standards while preparing food, servicng food and clean up.
Baker/cashier
Cinnabon - Greensboro, NC
June 2013 to June 2014
Prep,bake and sell cinnabons with other duties as in making drink mixtures,making dough opening and closing procedures,
Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Sell tickets and other items to customers. Process merchandise returns and exchanges. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Stock shelves, and mark prices on shelves and items. Packer
Temporary Resources - Greensboro, NC
June 2011 to May 2013
Receive and count stock items, and record data manually or using computer. Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards. Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas. Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment. Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations. Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities. Keep records on the use and/or damage of stock or stock handling equipment. Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
Provide assistance or direction to other stockroom, warehouse, or storage yard workers. Packer
A&R staffing - Greensboro, NC
July 2010 to November 2011
Receive and count stock items, and record data manually or using computer. Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards. Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas. Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment. Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations. Determine proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities. Keep records on the use and/or damage of stock or stock handling equipment. Examine and inspect stock items for wear or defects, reporting any damage to supervisors.
Provide assistance or direction to other stockroom, warehouse, or storage yard workers. Cashier
Mcdonalds - Greensboro, NC
August 2008 to July 2010
Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. Greet customers entering establishments. Answer customers' questions, and provide information on procedures or policies. Sell tickets and other items to customers. Process merchandise returns and exchanges. Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Stock shelves, and mark prices on shelves and items. Education
James b Dudley high school - Greensboro, NC
June 2009
Skills
• Customer service
• Microsoft office
• Food service
• Cash handling
• Customer care
• Training
• Management
• Excel
• Sales
• Cooking
• Call center
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