Help Desk Production Line

**** *** ******

Columbia, SC. *****

Cell Phone: 704-***-****

E-mail: ********@*****.***

Gregory J. Lingen

Objective

To establish a career in a dynamic environment where I can challenge myself and have the ability to advance and grow with your company as a valuable asset.

Work experience

8/2021 – 7/2024. McEntire Produce

Line Leader

●Responsible for supervising the production process of my line to ensure finished product meets and exceeds customers’ expectations in a safe and timely manner.

●Responsible for training and supervising employees on my production line and encouraging job growth in their responsibilities.

●Working with other line leaders and teams as needed.

●Monitoring line flow from beginning to end to ensure we meet or exceed set production rates/goals while still maintaining product quality and safety.

●Have knowledge of processes and equipment on the line. DC cutter, incline from wash shaker to scale, Ishida scale, and orics.

●Scheduling of product runs and making sure correct amount of product is sent to the customer (filling orders); not shorting or over producing.

●Using Microsoft Office (Excel and Word) to create schedules and training documents.

●Using Redzone to monitor line productivity and maintain all checks.

11/2015 - 7/2021. Unicor

Factory Floor Sewer

●Responsible for maintaining the steady flow of work by successfully completing my assigned sewing job which involved the use of different types of sewing machines depending on the project.

●Worked on sewing military jackets, air force dress shirts, and army dress shirts.

5/2013 - 5/2015 Charlotte Poop 911

Pet Care Technician

●Responsible for running a route to take care of customers and make sure they were satisfied with there service upon completion.

●Was able to work without supervision and keep to my daily route schedule and inform customers of any changes.

4/2003 – 3/2013 Shea Group Services, LLC Charlotte, NC

Network Administrator

●Responsible for maintaining the company’s network infrastructure including LAN, WAN, and remote VPN sites. (Cisco / Sonicwall)

●Setting up workstations and servers (Windows XP/2003/2008 Server/7) and recommending and installing hardware; setting server security.

●Windows 2003/2008 Server Active Directory administration and installing / configuring servers and drive arrays. (HP and Dell Servers)

●Citrix Metaframe Presentation Server 4.5 installation and admin in a farm that contains two servers for remote users & in house application hosting.

●Using Remedy Help Desk for answering support issues.

●Responsible for needs assessment, project management, and technical documentation

●Maintains 8e6 R3000 network device for internet usage monitoring and management and Mitel VoIP phone system.

●Blackberry Enterprise Server setup and maintenance

●Microsoft Windows Server Update Services installation and support

●Utilizes VMWare and Microsoft Hyper-V in a virtual environment

●Microsoft Exchange 2003 Administration

●Experience with running server backup/restore jobs utilizing Symantec Backup Exec 2012.

7/2010 – 3/2013 Shea Group Services, LLC Charlotte, NC

Assistant Superintendent

●Schedules homes under construction and works with trade partners

●Works with homeowners to resolve any issues that come up and assists Superintendent where needed.

7/2001 – 7/2004 Office Max Charlotte, NC

Sales Associate

●Maintained product presentation and availability on sales floor.

2/1999 – 2/2001 Affiliated Computer Services Charlotte, NC

Network Systems Analyst

●Network Operations data center experience (24x7 help desk)

●Troubleshooting network outages and problems for customers

Skills

Microsoft Win XP/7 and Server 2003/2008R2, HP Proliant & Dell Servers, VoIP (Mitel), Citrix, Desktop Authority, configuring Dell and Cisco Switches as well as configuring Sonicwall devices; BackupExec, some AutoCAD

Certifications and Awards

MCSA Certified, A+ and Network+ Certified, Eagle Scout

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