Customer Service Data Entry
Resume:
Claudia Olivo
**** ******* **, ****** ******, GA 30127
************@*******.***
Professional Summary
Manager focused on completing work efficiently to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. Skills
● Plan projects Collaborate cross-functionally.
● Oversee operations
● Hiring and training. Develop employee knowledge and staff development to build successful teams.
● Financial management. Reporting and documenting Research
● Bilingual
● Customer service oriented.
● Data Entry and research.
Experience
Supermarket Customer Service, Supervisor, Western Union Agent - Jan 2023
-Present Powder Springs Ga 770-***-****
Handle all customer service issues.
Data Entry, facilitate bill pay and money transfers. Manage employee breaks and time clock entries.
Ensure proper procedure for returned products.
Promise Team Member for employee engagement and communication. Use proper coding for product sales, returns and exchanges as well as internal company codes for redemption.
Assist in technical support with software and hardware issues. Supermarket Manager ShopRite
College Point, NY 718-***-****
Aug 2019 Aug 2022
Communicated policy updates to departments, answered questions and monitored compliance.
Forecasted expected demands and created plans to accomplish objectives within set budgets.
Improved employee skills and increased team value with new training opportunities and empowering leadership.
Fostered inclusive and progressive work culture to boost employee morale and overall satisfaction.
Leveraged high emotional intelligence and conflict resolution to defuse conflict and address employee relations issues.
Reduced corporate risk by identifying and reporting compliance issues or violations. Managed employee performance through disciplining, coaching and counseling. Directed work of multiple teams and assisted with meeting specific team project goals.
Bartender Chili's Grill and Bar Queens,
NY 718-***-**** Aug 2018 Mar 2020
Greeted patrons seated at the bar, provided menus and memorized or recorded drink and food orders. Reported and removed spills, broken glassware and other safety hazards. Handled customer payments, reported tip amounts and balanced cash drawers. Increased sales by introducing new and promotional cocktail recipes. Promoted customer safety by adhering to ABC and company regulations. Used POS system to process cash and credit card transactions.
Conducted weekly and monthly inventories to maintain appropriate levels and replenishment schedules.
Crafted beverages from well, top-shelf and specialty spirits according to menu recipes or patron requests.
Monitored open bar tabs, closed out bills for departing patrons and processed cash and credit transactions.
Trained new bartenders in customer service, bar equipment safety and drink preparation techniques.
Restaurant Manager, Ruby Tuesday
Marietta, GA 770-***-****
May 2001 Jul 2014
Recruited, interviewed, hired and trained staff to company service-oriented values. Scheduled front and back-of-house staff strategically to deliver customer service levels for fluctuating demand.
Delivered store sales and financial objectives, improved restaurant operations and service quality.
Oversaw restaurant maintenance, cleaning and sanitation for welcoming dining space. Performed restaurant walk-throughs to observe standards in practice. Led pre-shift meetings to review specials, menu changes and house counts. Inspected restaurant cleanliness to monitor compliance with food safety and sanitation regulations.
Role modeled company core values and culture to inspire a dedicated team of restaurant staff.
Followed cash control and security procedures when implementing profit and loss strategies.
Directed opening and closing procedures to maintain adherence to schedule. Evaluated staff performance, setting individual goals and providing detailed feedback. Improved employee rewards program to increase retention rates. Controlled food costs to minimize store inventory whilst maintaining sufficient reserves. Owned administrative tasks, managing restaurant funds, receiving inventory and scheduling labor.
Defined training criteria to prepare new joiners for company standards. Languages
Spanish, Bilingual
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