Customer Service Data Entry
Resume:
Tanda Saxton
Serve Safe Certified
Lexington, MS 39095
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Coordinator/Supervisor
Magnolia Estates Inc. - Lexington, MS
March 2021 to Present
In this position we are customer service specialist. I primarily talk to customers that have purchased our products through our retailers in the local areas. I assist the customers with warranty claims as well as assist with the sales of the home. I handle situations between the manufacturer and the retail location. In this position, the warranty claims are over the phone which includes data entry, customer service over the phone, and filing, taking care of all clerical administration. We are a 100% customer satisfaction company requiring upscale customer service skills. There are several job requirements that are specified through our company that are carried out daily. I have confidence that I would be an asset to you company. My previous history in customer service management leading a team of over 80 people and serving many retail dealers and handling all of the customer service needs for years. I understand the meaning of customer service.
Dietary Manager
UMMC Hospital - Lexington, MS
May 2018 to Present
• Manage Dietary Staff
• Promote and Assist Vacation Schedule
• Responsible for Inventory
• Monthly Budgets
• Hiring Staff
• All aspects of accounting
• Attend staff meetings
• Human Resource Applications
Customer Service Specialist
LEXINGTON HOMES - Lexington, MS
August 2015 to Present
• Customer Service Manager
• Human Resource Applications
• Manage Full Crew for Warranty Claim Repair Service
• Accounts Payable Processes
• Manage Office Staff Hiring
• Maintain Customer Relations
• Data Processing
• Process Warranty Claims
Dietary Manager
Madison County Healthplex - Canton, MS
February 2015 to August 2015
• Manage all staff
• Responsible for Hiring all Staff
• Human Resource Management for Staff
• Maintain Monthly Budget
• Direct Responsible for all inventory
• Maintain Retail Dining Services
• Manage Patient Meals Daily
• Attend Daily Staff Meetings
• Maintaining Monthly Budget
• Responsible for All Accounts
• Payroll
• Staff Scheduling
• State Compliance
Paint Technician
NISSAN NORTH AMERICA - Canton, MS
October 2003 to February 2015
• Paint Technician
• Robotics
• Inspector
• Quality Assurance
• Data Entry Robotic Applications
• United Way Solicitor
• Group Leader for Department
• Engineering Tech
Deputy Clerk
Holmes County Courthouse - Lexington, MS
September 2001 to October 2003
• Distribution of State License Plates
• Collecting Land Taxes
• Daily Deposits
• Daily and Monthly Accounts Reports
• Data Entry
• Processing Land Sale Receipts
Dietary Manager
Lexington Manager - Lexington, MS
September 1999 to August 2001
• Management of Staff
• Hiring
• Manage all Inventory
• Maintain Monthly Budgets
• Work Directly with Dietician
• Scheduling of Staff
• Data Entry of Patient Records
• Attending Daily Meetings
• Prepare For State Audits
• Meet with Patient Families
• Visit Patients Daily for Evaluation of Meals
• Check Weights
• Maintain Family Relations
Customer Service Specialist
Fleetwood Homes - Lexington, MS
February 1993 to July 2000
• Working on Production Line
• Prep work for Shipping
• Clean Homes
• Customer Service Work
• Warranty Claim Issues
• Customer Relations
Education
Dietary Manager Course, Nc Microsoft Excel, Power point, data entry, scanning, copiers, fax CNA at Holmes Community College Holmes Community College - Ridgeland, MS
January 2013 to March 2013
High school diploma in Computer
Holmes Community College - Ridgeland, MS
April 2011 to October 2011
Skills
• Customer Relationship Management, DATA ENTRY, AUTOMOTIVE INDUSTRY, AUTOMOTIVE PAINT,MANAGEMENT (10+ years)
• Customer Service
• Customer Experience
• Call Center (9 years)
• Front Desk (2 years)
• CCC (8 years)
• CSR
• Customer Care
• Customer Support
• Computer Skills (10+ years)
• Food Service
• Dietary Department Experience
• Employee Evaluation
• Robotics
• Human Resources
• Management Experience (5 years)
• Office Experience
• Medical Collection
• Microsoft Word
• Microsoft Office
• Time management
• Sales
• Management
• Customer Relationship Management (10+ years)
• Recruiting
• Quality Inspection
• Human Resources Management
• Accounts Payable
• Residential cleaning
• Crew management
• Medical coding
• ICD-9
• Office manager experience
• Medical office experience
• Medical records
• Phone etiquette
• Food service management
• Culinary experience
• Payroll
• Kitchen management
• Insurance verification
• Supervising experience
• Medical billing
• Catering
Certifications and Licenses
CNA AND DIETARY MANAGER EXPERIENCE
March 1996
Serve Safe Certified
February 2021 to February 2026
I currently hold Serve Safe Certificate
Assessments
Customer Focus & Orientation — Familiar
April 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Familiar
Sales: Influence & Negotiation — Completed
October 2019
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Completed
Promotions Manager — Completed
May 2019
Measures a candidate's ability to understand your target audience and how to best communicate with them.
Full results: Completed
HR: Compensation & Benefits — Proficient
August 2020
Knowledge of compensation and benefits programs
Full results: Proficient
Call center customer service — Familiar
September 2021
Demonstrating customer service skills in a call center setting Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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