Customer Service Data Entry

Yaniah Mckinney

**************@*****.*** 512-***-**** Austin, TX

SUMMARY

Seeking Customer Service/Data Entry role with 1 year of experience in administrative tasks. Excelled in creating spreadsheets, managing schedules, and maintaining customer accounts. Skilled in customer service, recognized for teaching excellence, and adept at ensuring data accuracy. WORK EXPERIENCE

Ibex Austin, TX

Customer Service Agent Mar 2022 - Oct 2022

• Delivered client support by managing inquiries and resolving issues to ensure customer satisfaction.

• Coordinated scheduling and oversaw the creation of customer appointments to optimize service efficiency.

• Maintained comprehensive, current knowledge of customer accounts to facilitate effective assistance with account changes and inquiries.

Stepping Stone School Austin, TX

Teacher Apr 2021 - Jul 2021

• Developed and implemented weekly lesson plans that catered to the educational needs of young learners, ensuring a comprehensive and adaptable teaching approach.

• Fostered an inclusive classroom atmosphere, promoting diversity and a supportive learning environment for all students.

• Maintained regular communication with parents to discuss student progress and reinforce the home-school connection, enhancing the overall educational experience. Walmart Austin, TX

Cashier/Customer Service Sep 2019 - Dec 2019

• Processed transactions efficiently, maintaining accuracy in high-volume, fast-paced retail environment.

• Delivered exceptional customer service, ensuring satisfaction and repeat patronage within the cosmetics department.

City of Austin Austin, TX

Intern for Children Jul 2017 - Aug 2017

• Facilitated educational activities and managed nutritional needs by providing snacks for a diverse group of children aged 5-12.

• Designed and implemented engaging programs to maintain a stimulating environment and foster learning. Austin Fire Department Austin, TX

Intern Jun 2016 - Jul 2016

• Assisted with the creation and maintenance of critical administrative documents, including spreadsheets, inventory records, and staff schedules.

• Supported office operations effectively by handling routine photocopying and document management tasks. EDUCATION

Hendrickson High School

High School Diploma, N/A

Pflugerville, TX

Aug 2020

CERTIFICATIONS

First Aid Certification

SKILLS

Customer Service • Microsoft Word (1 Year) • Typing • Classroom Management • Organizational Skills • Multitasking

• Customer Support • Microsoft Access • Google Docs (3 Years) • Communication Skills • Data Entry • attention to detail

CUSTOM SECTION

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