Data Entry Customer Service
Resume:
Kym Montgomery
Hallandale Beach, FL. *****
**************@*****.***
Work Experience
Service Center Support
FedEx Freight - Baltimore, MD October 2020 to February 2022
Part time billing clerk for freight bills, as well as appointment setter and document locator. • Complete 25- 30 bills per hour • Set delivery appointments for both residential and business • Locate and image documents to image • Provide excellent customer service
Corporate Contracts Processor II
Orange Lake Resort - Kissimmee, FL April 2014 to November 2015
Extensive cash handling and data entry of new, upgraded and credit refi's of deeded timeshare purchase contracts • Preparation of numerous mortgage documents, calculating principal and maintenance credits • Reports, analyzing/auditing of complete files • Document recovery.
Sales Associate Part-time
Walt Disney World - Lake Buena Vista, FL April 2013 to April 2014 Hollywood Studios)
"Merchanting" and selling of merchandise • Extensive cash-handling, providing quality guest service through exceeding expectations •Maintaining show-ready merchandise and work areas at all times.
Payroll Specialist
Infosync Services - Wichita, KS July 2012 to December 2012
Entered all employee documents, • Preparation of numerous reports for payroll processing • Promoted to Payroll Specialist after only 4 months •Process checks for a company with 5000+ employees through AS400 and Ultipro.
Clerical Assistant III
Recontrust - Fort Worth, TX October 2007 to January 2012 Bank of America)
Reviewed trustee files on properties going to sale for discrepancies and accuracy, working upwards of 50 files per day. •Bank of America) Raised issues in LPS Desktop regarding delinquent taxes and other miscellaneous liens. •Audited completed files documenting and correcting errors, ensuring legal guidelines were 407-***-**** met for mailings. •Surpassed daily goal of reviewing 37 files per day to reviewing upwards of 55-60 files per day with a less than 2% error ratio.
Education
High school diploma
Wichita State University - Wichita, KS (No degree)
Certificate in Specialized Medical Assisting - Southern Technical College - Wichita, KS
Skills
• Excellent analytical and communication skills. • Numerous years of continued advancement in the mortgage and financial industries with a focus on exceptional customer service. • Extensive experience in auditing records and compliance in the financial industry. • Proficient in Microsoft Office and a variety of financial software packages. • Alpha-numeric data entry • Microsoft Office • 10-Key by touch
Employment Gaps
All employment gaps are due to relocating to another state. The gap from 2015 to 2020 are related to living in Georgia and deciding not to work at that time.
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