Customer Service Entry-Level

JO

JOSEFINA OROZCO

**********@*****.*** 469-***-**** Fort Worth, TX 76101

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Reporting and Correspondence

Collection Actions

Basic Mathematics

Relationship Building

Customer Service

Lease Renewals

Sales Techniques

Application management

Business processes and procedures

Background Check Process

Leasing Terms and Specifications

Resident assistance

Clear Communication

Sales and marketing aptitude

Property Maintenance

Lease Agreements

Organized Mindset

Creative Problem-Solving

Lease file audits

Maintenance Requests

Resident Retention Programs

Property Inspections

Training and mentoring

Property Tours

Administrative Support

Property Marketing

Phone and Email Etiquette

Property amenities

File Management

Application processing

Child Nutrition specialists Fort Worth, TX

Keller ISD

08/2023 - Current

Assist to prepare/cook quality food according to a planned menu of tested, uniform recipes following the HACCP Principles for food safety. Serve food according to meal schedules, departmental policies, and procedures.

Store and handle food items and supplies safely and according to established procedures.

Maintain a clean and organized storage area.

Report inferior quality food received or service problems with vendors to supervisor immediately.

Recruiter Dallas, TX

American Trades Contracting

12/2022 - 07/2023

Reviewed resumes, conducted phone screens, and managed candidate pipelines.

Developed job descriptions and postings to attract qualified applicants. Conducted in-depth interviews with top candidates to assess skills and fit. Maintained Applicant Tracking System records of all applicants. Negotiated salaries and other employment terms with successful applicants.

Provided feedback to unsuccessful applicants on the status of their applications.

Collaborated with hiring managers to understand position requirements. Summary

Skills

Experience

Tierra Linda Apartments Dallas, TX

Leasing Manager

12/2015 - 11/2016

Conducted market research to identify potential tenants and rental rates. Created leasing contracts, collected rent payments, and maintained tenant records.

Ensured compliance with all state and local laws regarding fair housing practices.

Assisted in the preparation of marketing materials for vacant units. Managed property maintenance issues such as plumbing, electrical, and HVAC repairs.

Coordinated move-in and move-out procedures including inspections and cleaning services.

Facilitated communication between tenants and landlord or property management company.

Resolved tenant complaints in a timely manner to maintain positive relationships.

Developed strategies to increase occupancy levels through effective marketing campaigns.

Negotiated lease terms with prospective tenants in accordance with budget parameters.

Reviewed applications from prospective tenants; conducted background checks and credit history reviews.

Ensured that all paperwork was completed correctly prior to signing leases.

Handled evictions when necessary; prepared documents for court proceedings if needed.

Maintained accurate financial records related to rental income and security deposits.

Established policies for late fees, pet ownership, smoking regulations. Organized promotional activities such as open houses or special events to attract new renters.

Hilton Head Apartment Dallas, TX

Leasing Consultant

08/2010 - 05/2015

Greeted potential tenants and provided information about the property. Conducted tours of available apartments, highlighting features and amenities.

Maintained accurate records of prospective renters, applications and leases. Advised on rental policies and procedures to ensure compliance with applicable laws.

Prepared lease agreements, collected security deposits and rent payments from tenants.

Responded to tenant requests for maintenance services in a timely manner. Provided excellent customer service to all tenants throughout their tenancy period.

Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.

Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.

Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.

Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents. Education and Training

Lancaster High School Lancaster, CA

High School Diploma

06/2004

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