Human Resources Customer Service
Resume:
Tonia Cunningham
Semmes, AL 36575
**********@*********.***
Objective
Detail-oriented professional with strong technical and interpersonal skills in human resources, medical and security backgrounds, seeking to attain employment with a company that will offer a stable environment with growth opportunities.
Work Experience
Laboratory Technician/Phlebotomist
BioLife Mobile, AL
March 2020 to Present
• Provide exceptional customer service to internal and external customers
• Prepare units for frozen storage.
• Collect and store samples from plasma units for testing.
• Perform routine maintenance on the freezer including monitoring freezer and refrigerator temperatures and removing ice buildup.
• Prepare frozen plasma units and samples for shipping following established protocol.
• Organize plasma boxes/documents for scheduled shipments and assist in loading shipments.
• Manage supplies, assist management team with inventory control procedures, break down empty cartons and assist with proper disposal.
• Preparing patients before drawing blood.
• Explaining blood draw procedures to patients and answering any questions about the process.
• Following all health and safety protocols and procedures to maintain sanitary work areas.
• Gathering medical testing materials, including needles, sample vials, blood storage bags and test tubes.
• Verifying patient information and labeling blood samples properly.
• Accurately updating patient information in the organization's database.
• Helping nervous or frightened patients remain calm during blood draws.
• Working with supervising Physicians and following their directions at all times. Patient Care Technician
Fresenius Medical Care Whistler, AL
July 2019 to February 2020
• Assisted in providing patient specific detailed education regarding procedure being performed.
• Evaluated vascular access for patency and reported any unusual findings to nurse supervisor.
• Obtained necessary pre and post treatment vital signs and weight.
• Performed vascular access cannulation and reported any difficulties to nurse supervisor.
• Monitored patient during dialysis therapy, obtained vital signs prior to reinfusion, and performed all functions necessary for discontinuation of dialysis treatment according to procedures.
• Obtained Hemostasis, applied appropriate dressings and evaluated the patient for discharge. Security Officer
Securitas Security/ Kimberly Clark Mobile, AL
March 2014 to July 2019
• Quickly reported and responded to all incidents, accidents and medical emergencies.
• Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
• Checked credentials of and issued security badges or visitor passes to all persons seeking to enter the property, inspected parking lot to verify that vehicles had properly displayed parking permits.
• Continuously monitored security cameras and fire, building and alarm systems. Driver/Tech
Loomis Fargo Mobile, AL
November 2008 to October 2012
• Worked under strict deadlines and responded to service requests and emergency callouts.
• Maintained adequate cash supply in cash drawers in multiple checkout stations.
• Accurately verified and logged all daily shipping and receiving orders, stock and inventory balances.
• Operated motor vehicles, forklifts, stair climbers, and pallet jacks in a safe and efficient manner. Therapeutic Group Home Manager
Baldwin County Mental Health Fairhope, AL
February 2000 to October 2008
• Worked with clinical psychiatrist to draft treatment plans for a caseload of 12 patients.
• Cultivated positive relationships with other mental health professionals and associations.
• Communicated regularly with family members during the treatment process.
• Observed and documented patient status and reported patient complaints to the case manager.
• Read and recorded temperature, pulse and respiration.
• Facilitated games and other activities to engage clients. Mental Health Worker I
Searcy Mental Hospital Mount Vernon, AL
March 1999 to December 2000
• Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems.
• Worked with 7 clients suffering from depression, schizophrenia, bipolar disorder and dementia.
• Wrote treatment plans and weekly progress notes for each client assigned to my caseload. Education
Medical Assistant
Capps College - Mobile, AL
GED, General Studies
C.F Vigor High School - Prichard, AL
Skills
• CNA
• CPR
• Data Entry
• Medical Records
• EKG
• Microsoft Office
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