Louis Fernandez
Account Executive
Mesa, AZ *****
********************@***********.***
Work Experience
Customer assistance representative
Santander Consumer USA Inc - Mesa, AZ
March 2019 to Present
• Managed customer accounts
• Resolved customer issues
• Worked in the inbound call center
• Responded to inquiries and issues
• Provided customers with deferred payments if qualified Account Manager
Bloom Insurance Agency - Mesa, AZ
November 2018 to March 2019
Made outbound calls and received inbound calls from people looking to save money on their Medicare policies and prescription drug plans
Top performer among companies top five reps
Account Executive
Cardinal Health
December 2015 to November 2018
Called outbound to independent and retail pharmaceutical retail stores Sold Brand and generic pharmaceuticals
Maintained and exceeded call metrics
Sold a minimum of fifty thousand in revenue each month Team Lead
EDMC - Phoenix, AZ
November 2011 to December 2015
Led a team of 12 employees and achieved a 25 percent increase in student transfer rates.
Attended company meetings and suggested a mentor program for new employees to help them do their job more effectively. Managed my email requests and various projects by using calendar reminders from outlook. Account Executive
Direct Alliance - Tempe, AZ
April 2006 to November 2011
Responsible for upgrading existing customer base and new customers who wanted to improve or purchase internet service for home and mobile Sales, Customer service and collections work at various firms Ajilon Finance - Mesa, AZ
2003 to December 2003
I have enjoyed working with seniors and helping the save money on their Medicare policies Account Executive Sold Electronics, Home Theater video and audio DBL Distributing - Scottsdale, AZ
February 1997 to December 2003
16648 North 95th Street, Scottsdale AZ 85260
02/97- 12/03-480-***-****
Account Executive Sold Electronics, Home Theater video and audio components to consumer retailers and small businesses. Exceeded sales quota every month and helped customers by on what sells best for their needs. Submitted and followed up on credit applications for net 15 and 30 terms and customer service issues as well.
Account Executive
Direct Alliance Corporation - Tempe, AZ
March 1995 to February 1997
grew existing and new business and executed strategies to increase sales. Doubled my first 3 months of revenue by acquiring
prospects by networking with executives and executive assistants, qualify and identify and develop new account relationships.
Computer Skills: Proficient in Microsoft Office, Word, Excel, and Outlook Education
Bachelor's in Business
Argosy University - Mesa, AZ
March 2014 to March 2018
Skills
Prospecting, Business Development, Cold Calling, B2B, CRM, Account Management, Salesforce, Sales Certifications/Licenses
Health license
July 2017 to July 2021