Customer

Dear Hiring Manager,

I am writing to express my interest in the Customer Services Representative position at

LG&E, as advertised. With a solid background in customer service, collections, and

social services, coupled with extensive experience working remotely, I am confident in

my ability to contribute effectively to your team.

Throughout my career, I have developed a diverse skill set that aligns well with the

requirements of the Customer Services Representative role. My professional journey

began with a focus on geriatric care management and social services, where I honed

my skills in medical terminology, senior care, and data entry. As a Geriatric Care

Manager and a Social Services Manager at Presbyterian Community Center, I

supervised caregivers, coordinated senior home visits, and ensured compliance with

HIPAA regulations. These roles required empathy, attention to detail, and strong

organizational abilities, all of which are critical for delivering exceptional customer

service.

Transitioning into the corporate sector, I served as an Assistant Collections Manager

and Collections Specialist at CitiBank for over eight years within a Call Center and

remotely. In these roles, I managed collections operations, supported staff, and

developed strategies to meet key performance indicators. For years I excelled at

Citibank in meeting my monthly sales objectives of $1.5 million dollars. My experience

in de-escalations and conflict resolutions was pivotal in maintaining customer

satisfaction and improving collections efficiency. These positions also demanded

proficiency in policies and procedures, billing support, and Microsoft Excel database

management.

Additionally, I have a proven track record in the call center environment. At Humana

Insurance and ADP Louisville, I excelled as a Customer Services Specialist, addressing

health insurance inquiries and providing billing support. My role at Sprint Inc. as a

Customer Services Representative further solidified my capability in handling customer

interactions, resolving issues, and ensuring a positive customer experience.

For the past several years, I have embraced the digital landscape as an Affiliate Digital

Marketer and Author. This entrepreneurial venture has allowed me to work remotely,

developing skills in sales and account management, content creation, and online

customer engagement. My ability to adapt to remote work, coupled with my passion for

leadership, has enabled me to manage my time effectively and maintain high

productivity levels.

My comprehensive experience across various sectors, combined with my commitment

to delivering exceptional customer service, makes me an ideal candidate for the

Customer Services Representative position at LG&E. I am eager to leverage my skills in

conflict resolution and customer support to contribute to your team’s success.

Thank you for considering my application. I look forward to the opportunity to discuss

how my background, skills, and experiences align with the needs of LG&E.

Sincerely,

Queen White

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