Customer Service Call Center

Janvier Adams

Chester, PA 610-***-**** ******@***.***

Profile

Goal-oriented professional with experience in call center customer service and administration, seeking growth and development opportunities with a values-based employer utilizing my diverse skill set while contributing to the success of the team and organization Skill Sets

Communication Customer Service Detail-Oriented

Conflict Resolution Flexibility Following Procedures

Problem-Solving Active Listening Time Management Client Service Representative

Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment

Located and monitored overdue accounts, using computers and a variety of automated systems

Received payments and posted amounts paid to customer accounts Call Center Representative

Managed large amounts of inbound and outbound calls in a timely manner

Followed call center “scripts” when handling different topics

Met personal/team qualitative and quantitative targets

Built positive relationships by going above and beyond with customer service, ensuring that questions, cancellations, and confirmations are handled appropriately Administrative

Answered and directed phone calls, emails, and inquiries from clients, and employees, ensuring prompt and courteous responses

Maintained and organized filing systems, both electronic and physical, ensuring accuracy and accessibility of documents

Managed office supplies and equipment, monitoring inventory levels and placing orders as needed to ensure smooth operations

Work History

Transmission Specialties, Aston, PA Administrative Assistant 02/2022-05/2024 Transworld System, Inc, Fort Washington, PA Client Service Representative 06/2020-09/2022 National Fulfillment Services, Aston, PA Call Center Representative 08/2019-03/2020 Amazon Fulfillment Associates, Middletown, DE Customer Service Representative 08/2018-02/2019 Education

Delaware County Community College, Media, PA Certified Pharmacy Technician Chester High School, Chester, PA Diploma

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