General Manager Front Desk
Resume:
Tahveon Abney
Supervisor/ Team Lead
Philadelphia, PA 19132
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Assistant General Manager (AGM)
EXTENDED STAY AMERICA-Horsham, PA
January 2024 to June 2024
• Assists the General Manager ("GM") in managing the hotel operations on a day-to-daybasis toensure optimum performance and continual improvement in the Key Performance Indicators and 100% guest satisfaction
• Resolves guest and associate issues, and performs other duties as required to develop efficiency and profitability in all aspects of property management Guest Service Representative
Extended Stay Hotels-Horsham, PA
July 2022 to January 2024
Provide front desk services to guests.
Processing guest payments
Acting as a information source for various matters Housekeeper
Extended Stay Hotels-Horsham, PA
July 2022 to October 2022
• Assisted with cleaning bedrooms, hallways and stairwells
• Sanitized (area or item rooms bathrooms counters equipment) Direct Care Worker
Care at home homecare-Philadelphia, PA
January 2022 to September 2022
Assist with ADL’s and light housekeeping. Attend appointments as needed. Medication reminders. Security Officer
Delaware Valley Residential Care-Warminster, PA
December 2020 to September 2021
Take temperatures of employees entering the facility. Assist with residential needs. Monitor CCTV cameras. Inspect the facility hourly.
House Manager
Gaudenzia, Inc-Philadelphia, PA
October 2019 to September 2020
Provide hope and encouragement needed for reaching goals for recovery. Assist recovering person to identify his own her own strengths, needs, abilities, and preferences. Attend the treatment team meetings to promote the recovering persons use of self-directed recovery tools. Direct Care Staff
Compassionate caretakers-Philadelphia, PA
January 2020 to May 2020
Helped consumers with Activities of Daily Living. Assisted with housekeeping and errands. Direct Care Worker
Sweet Home Primary Care-Philadelphia, PA
July 2016 to December 2019
Travel to consumer home, assist with ADL's, light housekeeping, medication reminders Security Ambassador
Sovereign Security-Philadelphia, PA
September 2019 to October 2019
• Provided security at Comcast Center facility
• Monitored CCTV security cameras
• Effectively prevented thefts
• Inspected buildings, equipment, and access points permitting entry
• Authorized verified contractors for entry
Life Skills Trainer
Woods Services-Langhorne, PA
November 2017 to September 2019
I help work and train individuals with intellectual disabilities and brain injuries. teach clients how to manage everyday tasks to help them gain independence and move forward in life. I work one-on-one or in small groups to help clients with unique challenges develop basic life skills, such as cooking, hygiene, and money skills.
Security Officer (Full-time)
U.S Security Associates-Jenkintown, PA
August 2014 to November 2017
Responsibilities
Check identification badges as employees enter the building. Look through bags and coolers as they exit. Walk rounds in the parking lot to make sure the facility is secure. Accomplishments
Good communication
Skills Used
enforcement rules and good communication
Dietary Aide
St Mary Medical Center-Langhorne, PA
September 2014 to December 2014
Food Prep, serving, assisting with the clean up of dining area if needed Supervisor
Central Parking System-Philadelphia, PA
January 2014 to April 2014
Responsibilities
Assisted customers with parking rates, made bank and drops, flagging cars where to park. Accomplishments
Good customer service
Skills Used
Communication, basic math skills
Home Health Aide (HHA)
Total Health HomeCare-Philadelphia, PA
February 2013 to December 2013
Responsibilities
Travel to consumers houses, assist with ADL's, provide light housekeeping and grooming, assist with walkers and wheelchairs, sponge and/or bed baths, also light errands and cooking. Accomplishments
To meet the patients, comfort the patients and their families, and educate the patients about next steps to better health and recovery.
Skills Used
Patience, time management, interpersonal skills
Supervisor Customer Service
Forman Mills-Philadelphia, PA
March 2010 to January 2012
Handled all returns and exchanges
• Inventory
• Worked on cash register and handled credit card machines
• Provided customer service
Education
CMA in Nursing
Star Career Academy - Philadelphia, PA
2012 to 2012
GED, HHA, CPR in Nursing
Philadelphia Job Corps - Philadelphia, PA
2010 to 2010
Skills
• Sales
• Microsoft Office
• Team Building
• Customer Service
• Guest Service
• Primary Care Experience
• Caregiving
• Dietary Aide Experience
• CCTV
• Meal Preparation
• Basic Math
• Developmental Disabilities Experience
• Security
• Medication Administration
• Cleaning Experience
• Laundry
• Addiction counseling
• Security
• Customer service
• Guest services
• Front desk
• Cash handling
• Sales
• Hospitality
• Cash register
• Dietary aide experience
• Driving
• Hotel experience
• Supervising experience
• Leadership
• Retail sales
• Communication skills
• Management
• Organizational skills
• Housekeeping management
• Night audit
• Hotel management
• Microsoft Excel
• Microsoft Outlook
• Computer skills
• Computer literacy
• Customer service
• Medical terminology
• Medical office experience
Certifications and Licenses
CPR
Smith training
July 2019 to July 2024
First Aid Certification
Driver's License
Assessments
Teamwork: Interpersonal skills — Completed
September 2021
Responding to challenging team situations at work
Full results: Completed
Work motivation — Proficient
September 2020
Level of motivation and discipline applied toward work Full results: Proficient
Customer service — Completed
September 2020
Identifying and resolving common customer issues
Full results: Completed
Administrative assistant/receptionist — Proficient June 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Reliability — Proficient
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
October 2021
Responding to customer situations with sensitivity Full results: Proficient
Scheduling — Proficient
November 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Front desk agent (hotel) — Proficient
August 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Attention to detail — Proficient
March 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Protecting patient privacy — Proficient
January 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Medical receptionist skills — Proficient
May 2022
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Food service: Customer situations — Proficient
June 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Security guard skills — Proficient
January 2024
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Workplace safety — Completed
November 2020
Using safe practices at work
Full results: Completed
Work style: Reliability — Proficient
June 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Delivery driver — Proficient
May 2022
Interpreting instructions or signs and solving problems Full results: Proficient
Home health aide skills — Proficient
September 2020
Providing care to patients in a home setting
Full results: Proficient
Call center customer service — Proficient
March 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Medical terminology — Completed
December 2021
Understanding and using medical terminology
Full results: Completed
Front desk agent (hotel) — Proficient
October 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Cooking skills: Basic food preparation — Proficient July 2022
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Security guard skills — Proficient
May 2022
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Security guard skills — Proficient
August 2022
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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