Operations Manager Urgent Care

Anne Siegman, LVN

*** **** ******* ** * Waukesha WI 53186 • 818-***-**** • *********@***.***

Education

Licensed Vocational Nurse 1984

Los Angeles Valley College of Medical Careers

Certifications

IV and Blood Draw Certified

Experience

Clinical Operations Supervisor (July 2018-present)

Operations Manager (Jan 2016-June 2018)

Cedars Sinai Medical Group, Urgent Care, Beverly Hills & Culver City, CA

Train, mentor and motivate UC employees to maintain and maximize productivity and minimize burnout

Work closely with providers to ensure that they maintain a healthy work-life balance

Create monthly staff work schedules to ensure proper coverages

Build upon established practices to improve performance and reduce cost

Provide on-call coverage for 2 other Urgent Care sites

Oversee Materials Management department

Assist in coverage (e.g., rooming, vitals, meds, blood draws and any other needs within my scope of practice)

Work closely with Risk and Quality departments regarding any patient complaints and Occurrence Reports

Analyze monthly financial reports for appropriate action

Complete and submit timecards for all staff on a bi-weekly basis

Write and present annual staff reviews

As Operations Manager, acted as Point-person in the opening of a new Family Practice Office in Culver City

As Operations Manager, interviewed and hired both clinical and administrative staff

Operations Manager/Pediatric Nurse (Jan 2009 to Jan 2016)

Licensed Vocational Nurse (June 1986 to Jan 2009)

Lakeside Community Healthcare, Pediatric & Specialty Departments, CA

Managed several specialties at various times including Internal Medicine, Pediatrics, Podiatry, Dermatology, OB/GYN, Minor Surgery and Rheumatology and briefly in Oncology

Oversaw the administrative and operational workflows for the medical office

Managed 40 clinical and support staff in patient care activities

Trained new staff on quality control procedures.

Coordinated Quality Improvement Activities to identify opportunities for improvement

Documented patient information obtained from interviews

Performed basic physical assessments of newborns and infants based on physician guidance and protocols

Maintained all confidential personnel files, licenses and CPR compliance records

Assisted in the recruitment of physicians, nurse practitioners and physician assistants

Provided audit processes, vital statistic reports and site audit protocols to monitor compliance to company policies and procedures, HIPAA, CLIA and OSHA requirements

Assisted with the development of office manuals

Monitored on-site Diabetic Clinic for Endocrine Department

Provided liaison between patients and physicians to ensure patient comprehension of treatment plans

Skills

Programs: EPIC

Productivity: Microsoft Office (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides)

Communication: Zoom, Skype, Microsoft Teams

Operating systems: Windows, Macintosh, iOS, Android

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