Human Resource Customer Service
Resume:
Yvonne Ikwii ***-***** Kitengela
***********@*****.***
Objectives
To always achieve set organizational goals.
To create and maintain good coordination, communication and culture.
To be competitive and embody Human Resource objective within an organization
To dedicate time to find right staff, develop skill base, motivation and retention. Education
Railway Training Institute.
(2014 – 2017)
Graduated with Diploma in Human Resource Management. St Joseph’s Girls Eldoret.
(2010 – 2013)
Kenya Certificate of Secondary Education
St Mary’s Primary School.
(2002 – 2009)
Kenya Certificate of Primary Education
Experience
Exports Processing Zone Authority Sacco (November 2022 – January 2024) Human Resource /Marketing /Loans Officer Assistant/Customer Service Duties and Responsibilities
• Ensure safe custody and updates of staff and clients files and any other HR records.
• Ensure implementation of policies /practices in compliance with labour laws.
• Assist in administering grievance handling and disciplinary process to both Staff and Member/Client and is recorded.
• Ensure staff leaves, sick offs and off duty are processed in good time and filed.
• Help organize and coordinate meetings and Staff trainings.
• Recruit new members to the Sacco family and assist in staff Recruitment and Selection.
• Respond to every client’s general enquiry, loan balances, accounts statements and refer them to proper service areas when necessary.
• Support in Managing Health and Safety issues within the workplace.
• Marketing and selling Sacco products and services to customers through field visits, the internet and other marketing channels.
• Maintain effective working relationships with members.
• Member and Staff Education– communicate any changes or new policies to be implemented, get complaints/comments and keep record.
• Accept and Review every Loan Application.
• Follow up on accounts, Communicate on debts and Loan process stages till Disbursement. Plan and Trend - Teacher Service Commission (February 2022 – June 2022) Data Entry Clerk
Duties and Responsivities
• Input new information into the data base.
• Create and manage spreadsheets.
• Regular update of existing records in the system.
• Document, organize, store and retrieve relevant data.
• Regular backup and secure database activities.
New Wide Apparel EPZA (July 2021 – January 2022)
Packing Manager Clerk (Helper)
Duties and Responsibilities
• Filing of documents.
• Record and update hourly and daily production data.
• Photocopy relevant production documents.
• Monitor stocks of office supplies (paper clips, pencils, markers etc.)
• Sorting and distributing incoming and prepare outgoing emails.
• Perform any other duties assigned.
Prestopap Online Call Centre (March – June 2021)
Customer service and debt collector
Duties and Responsibilities
• Customer services for client enquiries, comments and complaints.
• Investigate and resolve discrepancies in payments or accounts.
• Plan course of action to recover outstanding debts.
• Manage and track multiple accounts in debt collection efforts.
• Negotiate payoff deadlines and payment plans with clients. Twiga Foods Limited (August 2020 – February 2021)
Dispatch Supervisor
Duties and responsibilities
• Receive and dispatch orders.
• Proactively asses’ problems in dispatch and suggest solutions.
• Asses situations and prioritize orders.
• Track delivery status and oversee of dispatch from lower level.
• Coordinate and manage dispatch schedule.
• Update complete hourly and daily dispatch data into the software program and provide daily reports.
Twiga Foods Limited (April 2019 – July 2020)
Casual employee – Marketing Research Department.
Product marketer.
• Undertake warehouse activities, sorting banana fingers and packaging of products from the refers.
• Counting and assessing condition of crates after route dispatch.
• Be ready to do overtime, Shifts and weekends.
• Attend to any other duties assigned from time to time.
• Loading crates into trailer containers for production. Kenya Industrial Property Institute (February – December 2018) Human Resource intern
Duties and responsibilities
• Customer care services – receive visitors, answer calls etc.
• Gather and organize job applications.
• Contact shortlisted candidates for interviews, attachments and internships.
• Schedules orientation of selected candidates.
• Deal with salaries and renumeration od attaches and interns.
• Record every employee communication and updates of HR policies.
• Assist in management od company social media accounts and events.
• Track progress, deadlines and priorities of projects in the organization. Independent Electoral and Boundaries Commission. (2017 & 2022) Electoral Polling Clerk
Duties and Responsibilities
• Set-up polling station for voting process.
• Prepare, configure and test the KIEMS kit in readiness for election.
• Verify voters name against the register and voters card number.
• Maintain secrecy of ballot in case of assistance and during counting process.
• Ensure proper and respectful treatment of every voter.
• Mark voter after to indicate complete voter.
East African Portland Cement – Blue Triangle (September – December 2015) Human Resource attaché
Duties and Responsibilities
• Employee relations – ensure fair treatment of all attachés.
• Customer care services and clerical duties.
• Gather and file HR related documents.
• Personnel Management – keep record of leaves, attendance and deadlines. Skills
1. Oriented and thrive to achieve quality results in good time. 2. Excellent communication, interpersonal and listening skills. 3. Ability to multitask, prioritize, organize and adhere to written procedures. 4. Professionalism, positive attitude and willing to work as a team. 5. High level of Confidentiality.
6. Good supervision and management skills.
Referees
Mr. Adwera Ojwang’
Head of department – Railway Training Institute
Phone: 072*-***-***
Mr. Samuel Ng’ethe
Assistant Manager HR/Admin – KIPI
Phone: 073*-***-***
Mr. Timothy Kariuki
Admin Twiga Foods Limited
Phone: 072*-***-***
Mr. Abraham Metet
Manager – EPZA SACCO
Phone: 072*-***-***
Contact this candidate