Service Representative Customer
Resume:
Andy McKenzie
Fort Walton Beach, Florida 32547
Cell: 850-***-****
Email: ****************@*****.***
PERSONAL PROFILE/ OBJECTIVE:
Highly qualified Customer Service Representative offering Resource Management, Leadership, Program Management and Project Management skills. Results-driven, versatile, collaborative, innovative, and effectual leader with the proven ability to improve the efficiency of any organization.
EDUCATIONAL/BACKGROUND:
International University of the Caribbean 09/2018 - 11/2022
QUALIFICATION/ACHIEVEMENT:
International University of the Caribbean 09/2018 – 11/2022
Bachelor of Arts in Guidance & Counselling
National Qualification of Jamaica (NVQ-J)
Administrative Assistant Level 3 01/2016 – 12/2017
Business Administration (Secretarial Skills) Level 2
WORK EXPERIENCES:
Ministry of Labour and Social Security, Westmoreland, Jamaica, W.I.
02/24/2020 - 04/16/2023
Records Officer/Customer Service Representative
RESPONSIBLITIES:
Assisted customers on a daily basis with application completion and accuracy.
Collected customers documents and submitted it for review.
Photocopied and scanned documents that were submitted for next steps.
Logged in customers applications.
Created Benefits Files (Old Age, Widow/widower, Funeral Grant, Employment Injury Benefit etc)
Assisted customer(s) with inquires of their NIS contributions.
Little London Primary School, Westmoreland, Jamaica, W.I. 09/01/2019 - 02/21/2020
Teacher Assistant (National Service Crops)
RESPONSIBLITIES:
Assisted students in the classroom with homework, classroom work and special projects.
Served the students’ lunches.
Assisted with the serving of breakfast for students.
Completed all classroom filing of documents.
Photocopied and scanned documents in the classroom.
Godfrey Stewart High School, Westmoreland, Jamaica, W.I, 04/01/2018 – 07/01/2019
Part-time Clerical Assistant/ Library Assistant/Customer Service Representative
RESPONSIBLITIES:
Completed all filing of documents.
Located and retrieved documents upon request.
Photocopied, faxed and scanned documents.
Performed clerical and receptionist duties as required.
Responded to written queries.
Completed the preparation of transcript, school record and recommendation.
Prepared payment vouchers and collected cash for late books.
Completed cheque preparation for disbursement.
Monitored the storeroom.
Jamaica Teachers’ Association Cooperative Credit Union Limited, Westmoreland, Jamaica, W.I. 11/01/2016 -12/30/2017
Customer Service Representative
RESPONSIBLITIES:
Assisted with preparation of weekly and monthly reports.
Disbursed client and company documents and materials.
Promoted company goods, services and activities.
Prepared package for dispatch for Head Office.
Located and retrieved documents upon request.
Photocopied, faxed and scanned documents.
Performed clerical and receptionist duties as required.
Responded to all queries.
Received cash from customers/cheques and credit the appropriate accounts.
Prepared withdrawal slips.
AWARDS AND ACHIEVEMENTS:
One year of senior and junior Prefect for Godfrey Stewart High School.
First place in class and Information Technology.
Most punctual student.
Outstanding contribution to the Home Ecology Department.
Student Council Representative.
Diploma in Administrative Assistant Level 3.
REFERENCES:
Khalila Drummond Mr. Howard Brown
Social Security Administration C/O Ministry of Labour and Social Security
155-10 Jamica Ave, 4 Lewis Street, Savanna-la-mar P.O.
Jamaica, New York 11432 Westmoreland
347-***-**** 876-***-****/918-0275
Mrs. Claudette Muirhead-Spence
Grade Coordinator/Teacher
C/O Little London Primary School
Little London District/P.O.
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