Customer Service Representative

VIOLET EMBRY-WATSON

**** ******** **, *******, ********, 48906, US • 517-***-**** • **************@******.*** I’m a hard worker, Fast Learner. I give 150% in everything I do.. I have great communication skills. I follow great directions. I’m a great employee to have. I am very reliable I stay on task.

Customer service representative with over six years’ experience in telephone and face-to-face customer service. Experienced with sales, troubleshooting, tech support, and customer care. Knowledgeable with major customer service software, handling customer service complaints, and maintaining a positive and friendly disposition. Customer service

Data entry

Strong verbal communication

GED - 2007

GED Success - Lansing, MI

Customer Service Representative - January, 2022 to January, 2023 Allegis Centene Corporation - Lansing, Mi

Call Center / Customer Service 1

medical Administration

Answer calls

Help Dental providers and Members with claims, payments and finding dental providers Customer Representative - November, 2020 to December, 2021 State of Michigan - Lansing, MI

CSR Rep and Adjudicator. answered calls looked into claims for callers. Worked on claims for callers Grocery Stocker Cashier - March, 2015 to June, 2018 Valu Land - Lansing, MI

Greet customers, provide them with item information and direct them to the item's location in a store Display and organize products in a store for the customers to locate easily Help customers in billing and payment processes at the stores counter Maintain the outlook of the store through dusting, cleaning and restocking merchandise on the shelves Customer Service Representative Supervisor - August, 2018 to September, 2019 Teletech - Lansing, MI

Answer inbound calls and emails from customers

Process payments

Advise customers on product performance

Recommend products that suits customer needs

Track orders

Required to meet daily sales goal

Professional Summary

Skills

Education

Work History

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