Sales Representative Customer Service
Resume:
Saint Louis, MO *****
***************@*****.***
Deja Owens
SKILLS
Experienced sales representative with a proven track record of exceeding goals and increasing sales volume and company presence . Results driven individual with a niche for increasing revenue streams and developing long lasting and effective client relationships. Bringing forth the ability to develop and implement winning business plans that lead to increased sales.
EXPERIENCE
Oak Street Health, Jennings, MO— Outreach Executive
November 2021 - Current
●Develop, implement, and execute an effective sales strategy to achieve patient acquisition targets
●Demonstrated ability to develop, maintain and grow a rigorous sales pipeline, with accurate forecasting and reporting
●Deliver highest level of sales and customer service to our prospects, patients and community partners
●Generate leads by prospecting, building and maintaining relationships throughout the community
●Nurture prospective patients and prospect for new patients with an ambitious mentality via email, phone, and networking
●Master internal sales and marketing programs and systems to maximize effectiveness
●Demonstrated ability to think strategically when developing local relationships and sales plans.
●Able to plan 3-6 months in advance and accurately forecast sales performance
Timeshare, Wildwood, MO— CSR
July 2020 - November 2021
●Obtains client information by answering telephone calls; interviewing clients; verifying information.
●Determines eligibility by comparing client information to requirements.
●Informs clients by explaining procedures; answering questions; providing information.
●Work with team members on the call floor to meet sales and performance goals
●Maintain detailed records of outgoing and ingoing calls as well as follow up information and outcomes
●Meet or exceed projected weekly and monthly sales goals
●Intercept and respond to customer complaints or concerns with products and seek to resolve the problem while adhering to company policy
●Persuasively engage the customer in conversation to explain how we will add value to their lives and meet their needs
●Ask relevant leading questions to understand the customer's needs and recommend the best product or service for their purposes
●Follow prepared sales scripts to provide accurate information about our services.
Belle Hart Schmidt, LLC, Maplewood, MO — Office Clerk
November 2019 - July 2020
●Assess the clients needs by asking relevant questions
●Determine the next step for the client
●Respond to customer complaints
●Maintain a record of all out-going and incoming calls
Car Shield, Saint Peters, MO - Sales Representative
July 2017 - November 2019
●Maintaining a positive, empathetic, and professional attitude toward customers at all times.
●Responding promptly to customer inquiries.
●Communicating with customers through various channels.
●Knowing our products inside and out so that you can answer questions.
●Processing orders, forms, applications, and requests.
●Keeping records of customer interactions, transactions, comments, and complaints.
●Communicating and coordinating with colleagues as necessary.
●Providing feedback on the efficiency of the customer service process.
●Managing a team of junior customer service representatives.
●Ensure customer satisfaction and provide professional customer support.
●Maximize sales and meet goals
EDUCATION
Saint Charles High School, St.Charles,MO— DIPLOMA
AUGUST 2013- June 2017, Saint Charles, MO
University of Missouri - St.Louis,St.Louis,MO— Bachelor’s in business administration
AUGUST 2017- June 2021, Saint Louis, MO
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