Customer Service Senior Living
Resume:
Mohamed Fawzy
Call Center Representative, Customer Care
ABOUT ME
A strong, patient, ambitious young man
who has the ability to work together and
work under pressure. He also seeks to
develop his skill and learn everything new
in his field of work. He has the ability to use
computers in writing and entering data in
an organized and purposeful manner.
WORK EXPERIENCE
CONTACT
El Maadi, Cairo, Egypt
********@*****.***
*************@*****.***
SKILLS
Communication skills
Microsoft Office
Photoshop
LANGUAGES
Orange Egypt 2022 – Presente
Formerly France Telecom SA, it is a mobile and internet service provider. The brand was created in 1994 for the UK mobile network of Hutchison Telecom, which was acquired and acquired by France Telecom in August 2000. In 2006, the Internet service provider then known as Wannadoo (Wandoo) was rebranded under the Orange logo. She is the other. Orange was the unified brand for most of the services offered by France Telecom, until the entire France Telecom group was rebranded to Orange. Orange France was established in 2005 and is headquartered in Paris, France I worked in technical support team in DSL department and help customers to connect to the Wi-Fi network through the ADSL service provider and follow up with customers until this problem is resolved and the Internet works well.
And I hired to work in technical support team in Mail & Domain department to Solutions consumer and professional business email, mobile applications [Android, iOS], reseller email hosting, email security, encryption and industry leading spam and virus protection. OSN Company 2018
Customer service by English
One of the largest pay TV companies in the Middle East and North Africa. It is a joint venture between Kuwait Projects Company Holding (KIPCO) (87%) and Saudi Resources Holding Company
(13%), and was established through the merger of Orbit Media Network and Showtime Arabia. The network is headquartered in Dubai Media City in Dubai, United Arab Emirates. The channels broadcast in three languages, namely Arabic, English and Filipino. Starting from February 16, 2016, Turner Broadcast System channels (Cartoon Network, Boomerang, Cartoon Network Arabic, Turner Classic Movies (TCM) and CNN International) were moved from their packages to BN.
Vodafone 2016 - 2018
Vodafone customer service 888
British multinational company, logistics assistance, offices, based in Newbury, UK. At
£71.2 billion, Vodafone is the world's largest telecommunications company. Vodafone provides services to 30 countries in addition to its partnership in networks in 40 other countries. Vodafone provides wireless service to 18 million customers in the United Kingdom and is the third largest wireless service provider in the Kingdom. This company serves these to over 430 million customers as of 2014. That's through 31 distributors across 5 countries. The number of employees and staff has reached more than 79,000 employees in various countries of the world.
EDUCATION
Hamza Hamid Al Nasharti Azhari Institute 2013 - 2016 I got my high school diploma from Hamza Hamid Al Nasharti Azhari Institute
Al Azhar university bachelor's degree 2016 - 2020 I obtained a bachelor's degree from Al-Azhar University in the field of libraries, information and educational technology by 75% Very good overall rating NAOS Marketing
Data Entry and Order Taker
Company journey began in Egypt in 2007. It was then known as NAOS Marketing, a small contact center supporting a marketing consulting firm, Over the years, the company grew steadily and is now recognized as an expert in Customer Experience with 1,300 contact center agents in Cairo and Barcelona. We expanded our service offering by adding business lines in which we have accumulated considerable know-how during our previous years of operations. This is why NAOS Marketing became NAOS Solutions, with three leading brands: NAOS Customer Experience
NAOS Talents
NAOS Digital
In each of our business team, i was consistently strive to provide our customers with a unique experience that stands out for the excellence and innovation of our services. Arabic
English
Certificate
HR Course
(This course includes the basics of human resource management with some basics of management)
Human development course
(This course includes basics of human
resource management with some basics of
management)
Training
Sale
English course
(6 Levels of general english & 6 levels of
conversation)
CCNA (Cisco Certified Network Associate)
The "CCNA" certificate is a certificate from
Cisco granted to those with knowledge of
networks. It proves that its holder is able to
install, set up, operate and maintain small and
medium-sized(switching)and "transformation"
devices, as well as installing and preparing
network connections in local networks "LAN"
and wide area networks "WAN".
Contact this candidate