Case Management High Volume

MIRIAM

661-***-****, **********.**@*****.***, Bakersfield, California, 93309

SKILLS

• Case Management

• Eviction Prevention

• Public Speaking

• Attention to Detail

• Process Improvement

EXPERIENCE

Eligibility Worker, Aug 2023 - Apr 2024

Department of Human Services, Bakersfield, California Provided clients with clear explanations of their rights, responsibilities, and program requirements.

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Reviewed documentation submitted by clients to verify accuracy and completeness before making final determinations on eligibility.

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Addressed questions or concerns from clients regarding their application status or benefit amount.

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Collected applicant and beneficiary information to make timely eligibility determinations.

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• Triaged high volume of inquiries and assigned cases to personnel for review.

• Obtained outstanding information through professional and timely communication. Handled confidential client information in accordance with privacy laws and organizational guidelines.

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• Interpreted and communicated policies and procedures to applicants. Referred clients who were not eligible for certain programs to alternative resources when appropriate.

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Identified potential instances of fraud or abuse within system through careful analysis of client records.

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• Completed mathematical calculations of income and costs.

• Processed enrollment and service change forms for program participants. Monitored changes in federal and state regulations related to assistance programs to ensure compliance.

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Conducted interviews with clients to gather necessary information for determining program eligibility.

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Assessed client eligibility for various assistance programs, including financial aid and healthcare benefits.

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Managed high volume of cases while maintaining attention to detail and meeting strict deadlines.

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Helped applicants understand requirements, application procedures and legal rights.

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Supported fair and transparent public assistance programs by interviewing and investigating applicants.

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Housing Specialist, Feb 2023 - Jun 2024

Housing Authority of Kern County, Bakersfield, California Monitored progress of clients' housing stability goals through regular check-ins and follow-up meetings.

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• Maintained comprehensive case files and updated records in timely manner.

• Evaluated applicants' eligibility for affordable housing programs. House Manager, Jul 2022 - Feb 2023

SAILS Group, Bakersfield, California

• Oversaw estate budgets and paid bills on-time.

Managed appointments for clinical staff, balancing schedules and avoiding overbooking.

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Handled errands and shopping for estate to replenish household items, groceries and supplies.

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• Oversaw daily operations of home, ensuring cleanliness and organization. Worked with outside contractors on behalf of estate to organize maintenance, repairs and catering.

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Provided support to family members during travel by organizing accommodations and transportation arrangements.

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Organized seasonal preparations for home like winterizing outdoor spaces or holiday decorating.

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• Managed household calendars and events.

• Supervised daily housekeeping and maintenance to maintain well-kept facility. Developed and implemented processes to maintain inventories, task execution and performance.

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• Maintained inventory of household supplies and reordered. Supervised day-to-day operation of home to comply with regulations and company standards.

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• Organized entertainment for parties and events.

Planned and executed events and gatherings at home, including menu creation and décor selection.

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• Developed meal plans in accordance with family preferences or dietary restrictions.

• Participated in recruitment, training and supervision of direct care staff.

• Managed household staff, including hiring, training, and scheduling.

• Trained and managed other staff members.

Ensured safety of home through regular security checks and maintenance of alarm systems.

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Supervised pet care duties such as feeding, grooming, exercising, medication administration.

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Assisted in creating comfortable living environment by overseeing interior design projects or furniture selections.

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Documented maintenance, food service and other everyday operations to foster process improvements.

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• Oversaw and participated in provision of direct care.

• Welcomed and assisted visitors and guests.

Conducted regular performance evaluations for household staff members to ensure quality service delivery.

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• Drove accurate accounting of resident funds and expenditures.

• Coordinated family schedules and appointments, maintaining updated calendar. Made arrangements for travel and vacations, including hotel accommodations and schedules.

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• Established and enforced house rules for children and staff members.

• Aided in evaluation, coaching and resolution of performance issues.

.Managed landscaping projects by coordinating with gardeners or landscape designers.

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Facilitated moving process by coordinating packing, transport, and unpacking of belongings.

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• Collaborated with contractors on home maintenance projects or repairs. Managed communication between homeowners and external vendors or service providers.

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• Arranged childcare services like babysitting or tutoring sessions when needed. Promoted fiscal responsibility and management by supporting individuals with household budgets.

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Acted as liaison between homeowner's personal assistants or other support staff to maintain efficient task delegation.

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• Handled household finances, such as bill payments and budget tracking. Exercised discretion when handling medical files and financial history to maintain privacy and confidentiality of sensitive information.

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Increased employee efficiency with effective work plans and improved team dynamics.

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• Selected, ordered and purchased new equipment, supplies, or furnishings. Covered all work assignments by preparing effective schedules and delegating jobs.

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Determined work required for each job, estimating time and labor required to meet targets.

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• Avoided work delays by keeping staffing and supplies at ideal levels.

• Verified work quality and team performance with routine and surprise inspections. Delivered efficient, high-quality cleaning services with skilled employee management.

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Resolved staff performance problems and personal conflicts with hands-on approach.

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• Estimated costs and prepared and managed budgets.

• Satisfied customers with timely service and by quickly resolving service issues. Direct Care Worker, Feb 2014 - Mar 2020

SAILS GROUP, Bakersfield, California

• Assumed financial responsibility for client.

Worked cooperatively with client families, co-workers and supervisors to support client.

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Offered encouragement, coaching and emotional support to help clients achieve established goals.

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Participated in training, staff meetings and other professional development activities.

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• Treated clients with kindness, dignity and respect at all times. Cleaned home, completed laundry and helped with daily routine housekeeping tasks.

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• Observed regulations to protect client safety and promote wellness.

• Coordinated recreational activities and medical appointments for assigned clients.

• Guided clients in administering proper dose and timing of medications.

• Delivered active treatment services as outlined in personal care plans.

• Assisted clients in learning and developed new skills. Utilized approved behavior plans and intervention strategies to help clients achieve goals and objectives.

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Followed approved behavior plans and intervention strategies to support client progress towards goals.

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• Helped clients to gain independence and quality of life through company services. Helped client to care for and maintain personal belongings, keeping secure and under client's control.

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• Wrote reports detailing support and service provided throughout each shift. Kept constantly refreshed knowledge of routine and emergency medical procedures.

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• Transported clients to appointments, activities and community outings. Supported client social desires, learning needs and environmental requirements to enable full healthcare compliance.

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• Assisted with client transportation, bathing and meal preparation. Completed detailed documentation regarding daily progress notes, incident reports, medical administration records MAR, and other relevant forms as required by regulatory agencies.

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Facilitated communication between individuals with disabilities and their families, healthcare providers, or other support staff members.

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Administered medications as prescribed by healthcare professionals, ensuring proper dosage and timing.

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Conducted regular safety checks within home environment to identify potential hazards or areas needing improvement.

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Maintained safe, clean, and comfortable environment for individuals in their homes or residential facilities.

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Monitored individual's health status by taking vital signs and documenting changes in behavior or physical condition.

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Engaged clients in meaningful activities that promoted skill development, socialization opportunities, and overall well-being.

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• Prepared meals according to specific dietary needs and preferences of clients. Provided emotional support and companionship to individuals facing challenges related to their disabilities or personal circumstances.

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Assisted individuals with daily living activities such as bathing, dressing, and grooming.

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Utilized adaptive equipment as needed to facilitate mobility or assist with tasks requiring fine motor coordination.

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Implemented behavioral strategies to promote positive behaviors while addressing challenging situations using de-escalation techniques.

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Developed person-centered plans that focused on enhancing independence and quality of life for each individual supported.

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Participated in training sessions to enhance professional skills and stay informed about best practices within field of direct care services.

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Transported individuals to appointments, community outings, and recreational activities.

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Collaborated with interdisciplinary teams consisting of therapists, social workers, case managers, and healthcare professionals to coordinate comprehensive supports for clients.

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Supported clients needing extra assistance with personal grooming and other daily living needs.

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Administered medications or organized for self-administration with appropriate reminders.

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Transported clients to and from appointments, training programs, and social outings.

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Helped clients access recreational, cultural and religious opportunities for optimal wellbeing.

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• Modeled positive behaviors for clients and helped each build important life skills.

• Implemented treatment plans developed by clinical team.

• Logged client's activities and interactions with peer group in electronic records.

• Delivered skilled mobility and balance support to clients. Responded calmly to emergency situations to administer basic aid or coordinate advanced care via trained staff.

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• Assisted or supervised clients in laundry and general cleaning. Assisted with client nutrition by shopping for healthy ingredients and preparing balanced meals.

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• Organized medication plans to keep clients current with prescriptions.

• Trained clients in important care tasks and hygiene requirements.

• Delivered expert care to clients convalescing or incapacitated by illness or injury.

• Transported clients to appointments, shopping and social destinations.

• Offered clients emotional support, companionship and entertainment.

• Improved patient care through collaboration with healthcare team.

• Administered basic treatments and OTC medications to meet client needs.

• Kept kitchens and bathrooms cleaned and sanitized to minimize infection risks.

• Maintained individual calendars covering personal and medical appointments.

• Ambulated clients using safe mobilization techniques.

• Laundered clothing, towels and bedsheets and replaced used bedding with fresh.

• Monitored and documented patient vital signs and behaviors. Taught family members and caregivers how to manage short- and long-term care needs.

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Handled basic housekeeping needs for clients with limited mental or physical capacity.

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Helped optimize client care with interdisciplinary case reviews conducted alongside qualified team.

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• Supported individuals' personal hygiene by helping with basic tasks. Assisted with social connections by helping individuals use remote video applications and related technology.

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Typed correspondence and obtained information for clients with minimal communication abilities.

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• Input latest care information into [System] for recordkeeping and review. Lead Foreman, Dec 2011 - Mar 2013

Grimmway Farms, Bakersfield, California

• Promoted worksite safety and adherence to OSHA protocols.

• Supervised crew and subcontractor performance and provided consistent feedback. Delegated responsibilities to crew members and contractors based on project requirements.

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• Evaluated employee performance and provided constructive feedback. Accounts Clerk, Aug 2010 - Sep 2011

Aaron's Sales and Lease, Bakersfield, California

• Backed up accounting work with professional business correspondence and reports.

• Reconciled accounts against statements, supporting accurate balances and histories. Compiled statistical and financial data to assist with business optimization strategies.

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Classified and recorded diverse accounting data according to strict department processes.

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Board Operator, Feb 2009 - Oct 2009

American General Media, Bakersfield, California

• Reported telephone and equipment malfunctions to management for resolution. Stayed on top of alarm panels, telephones, two-way radios and other communication equipment.

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Triaged calls to appropriately direct or reroute and coordinated conference calls to facilitate faster response times.

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Assisted callers with diverse requests by providing timely and accurate information.

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Community Child Care Worker, Aug 2008 - Oct 2009

Crews Home for Girls, Bakersfield, California

Minimized spread of infectious diseases using proper cleaning and sanitation protocols.

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Supported children's cognitive, social and emotional development with quality childcare.

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• Recorded daily activities, progress and incidents for director and parent review. Observed and documented each child's development, sharing observations with parents as needed.

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EDUCATION

Ridgeview High School, Bakersfield, June 2005

Associate in Science (A.S.): Criminal Justice

San Joaquin Valley College, Bakersfield, California, May 2008 LANGUAGE

Conversational

Spanish

PROFESSIONAL SUMMARY

Articulate Housing Specialist known for exceptional performance and consistently exceeding mission goals and objectives. Works with registered psychologist to arrange social activities and counseling and appraises situations to solve client issues. Resourceful key player dedicated to making difference in community. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Contact this candidate