Office Manager
Resume:
Kelly Hancock
Pelham, GA *****
*********.**@*****.***
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. While making a significant contribution to the success of the company. Work Experience
City Clerk
City of Sale City - Sale City, GA
April 2021 to Present
Documenting and facilitating city council meetings. Also help run city council meetings, prepare and distribute agendas and take minutes. Run any city elections for city officials. Copies, sorts, and files records related to office activities, business transactions, and other matters. Prepares letters, memos, forms, and reports according to written or verbal instructions. Take utility payments, manage city financial business, distribute business licenses. Package Handler
UPS - Cario, GA
October 2020 to March 2021
Labeled packages and products. Met packing requirements. Received and processed items for shipment. Loaded and unloaded delivery trucks. Prepared items for shipment. Loaded materials into processing equipment. Cleaned work areas and tools. Notified operators or supervisor of equipment malfunctions. Maintained a straight product flow along production line. Adhered to all safety policies and procedures. Worked as a team. Able to lift up to 30 lbs. Library Branch Manager
Pelham Carnegie Library - Pelham, GA
November 2018 to October 2020
Performed professional library services. Classified and circulated library resources. Managed and maintained all library documents and records. Maintained and updated inventory documents. Assisted individuals locate and obtain materials such as magazines, books. Worked in a variety of settings such as public libraries. Analyzed and researched patrons' requests. Searched standard reference materials. Explained use of library to patrons. Taught library patrons to search computer databases. Reviewed and evaluated materials using catalogs. Provided information about library policies. Knowledge sets include: circulation, library.
Library Branch Manager
Sale City Library - Sale City, GA
February 2017 to November 2018
Performed professional library services. Worked in a variety of settings such as public libraries, non profit organizations. Analyzed and researched patrons' requests. Taught library patrons to search computer databases. Planned and delivered client programs such as special services for corporate clients, storytelling, newsletters. Responded to customer complaints. Participated in special reading programs. Worked with community partners that focus on and present programs. Trained and evaluated library personnel. Assisted in hiring library personnel. Managed library cash handling. Used occupational tools such as desktop computers, laptop computers, special purpose telephones. Inspector/ Lab Tech
Federal State Inspection - Vada, GA
September 2016 to February 2017
Inspected materials. Performed routine sampling of materials and products. Worked as part of production line. Maintained logs of product inspections. Verified quantities. Examined and measured items for company standards. Ensured compliance with procedures for receiving. Determined correct specifications by interpreting other materials formulas. Discarded or rejected products that did not meet specifications. Tested materials. Recorded inspection and test data, including weights, grades, moisture content, quantities inspected. Performed random sampling of materials and products.
Waitress
Huddle House - Pelham, GA
January 2015 to September 2016
Check with customers to ensure that they are enjoying their meals and take action to correct any problems. · Collect payments from customers. · Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. · Prepare checks that itemize and total meal costs and sales taxes. · Take orders from patrons for food or beverages. · Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required. · Clean tables or counters after patrons have finished dining. · Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties. · Stock service areas with supplies such as coffee, food, tableware, and linens. · Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom. Toddler Teacher
Learning Play Center - Camilla, GA
December 2013 to January 2015
Maintain a safe play environment.
· Observe and monitor children's play activities.
· Communicate with children's parents or guardians about daily activities, behaviors, and related issues.
· Sanitize toys and play equipment.
· Keep records on individual children, including daily observations and information about activities, meals served, and medications administered.
· Assist in preparing food and serving meals and refreshments to children.
· Read to children and teach them simple painting, drawing, handicrafts, and songs.
· Create developmentally appropriate lesson plans.
· Perform general personnel functions, such as supervision, training, and scheduling. Occupational Therapist Assistant
Dynamic Kids Inc - Stuart, FL
April 2011 to November 2013
Observe and record patients' progress, attitudes, and behavior and maintain this information in client records.
· Select therapy activities to fit patients' needs and capabilities.
· Monitor patients' performance in therapy activities, providing encouragement.
· Maintain and promote a positive attitude toward clients and their treatment programs.
· Implement, or assist occupational therapists with implementing, treatment plans designed to help clients function independently.
· Instruct, or assist in instructing, patients and families in home programs, basic living skills, or the care and use of adaptive equipment.
· Evaluate the daily living skills or capacities of physically, developmentally, or emotionally disabled clients.
· Attend continuing education classes.
· Work under the direction of occupational therapists to plan, implement, or administer educational, vocational, or recreational programs that restore or enhance performance in individuals with functional impairments.
· Transport patients to and from the occupational therapy work area.
· Perform clerical duties, such as scheduling appointments, collecting data, or documenting health insurance billings.
Mental Health Tech
Geo Care Inc - Indian Town, VA
November 2007 to March 2011
Restrain violent, potentially violent, or suicidal patients by verbal or physical means as required.
· Monitor patients' physical and emotional wellbeing and report unusual behavior or physical ailments to medical staff.
· Encourage patients to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills or develop social relationships.
· Take and record measures of patients' physical condition, using devices such as thermometers or blood pressure gauges.
· Collaborate with or assist doctors, psychologists, or rehabilitation therapists in working with mentally ill, emotionally disturbed, or developmentally disabled patients to treat, rehabilitate, and return patients to the community.
· Conduct head counts to ensure that each prisoner is present.
· Monitor conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence.
· Record information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities.
· Maintain records of prisoners' identification and charges.
· Settle disputes between inmates.
· Serve meals, distribute commissary items, and dispense prescribed medication to prisoners. Direct Care Staff/ House Manager
Sunrise Group Home - Port Saint Lucie, FL
May 2002 to October 2007
Administer bedside or personal care, such as ambulation or personal hygiene assistance.
• Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
• Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
• Perform health care related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.
• Transport clients to locations outside the home, such as shopping, appointments or fun activities.
• Participate in case reviews, consulting with the team caring for the client, to evaluate the client needs and plan for continuing services.
• Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care.
Education
High school diploma
Monte Vista High School - Spring Valley, CA
September 1994 to May 1998
Skills
• Clerical
• Communication Skills
• Customer Service Skills
• Knowledge Of Computer Skills
• Knowledge Of Proper Cash Handling Procedures.
• Leadership
• Leadership Skills
• Marketing
• Marketing Skills
• Organizational Skills
• Scheduling
• Supervisory Skills
• Time Management
• Time Management Skills
• Developmental Disabilities Experience
• Childcare
Certifications and Licenses
Paraprofessional Certification
March 2017 to Present
CPR Certification
May 2022 to June 2024
Driver's License
September 2020 to April 2027
First Aid Certification
May 2022 to June 2024
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