Customer Service Senior Community.

JOYLEE ZEMANEK

Professional Summary

Being in the food & beverage industry for the time have served has helped me to see and

learn all aspects of the working environment. enjoy working with the public and serving

them in a professional environment. Punctual and flexible in scheduling. Working in a

senior community is inspiring. A listening ear is sometimes all they needed and learned

so much from these those in the community

Positive, hardworking, hands-on leader with 20+ years’ experience managing restaurant

operations at high-end establishments. Leading both back of house and front of house

employees ensuring the highest standards of customer service and food quality.

Employment History

Server, The Brennity at Daphne . Daphne, Alabama

Sep. 2021 - Nov. 2023

To provide professional service in a timely manner to our senior community. Address any

concerns the resident had concerning the diet. To be kind and courteous and respectful. To

report any drastic change in the eating habits (not eating).

+ Roll silverware, set up food stations or set up dining areas to prepare for the next shift

or for large parties.

MANAGEMENT MIKEES SEAFOOD Gulf Shores, Alabama

Feb. 1991 - Aug. 2016

To oversee all areas of a high volume, fast paced restaurant. M

+ Write patrons’ food orders on order slips, memorize orders, or enter orders into

computers for transmittal to kitchen staff.

+ Assess staffing needs, hiring new staff.

+ Order or requisition liquors and supplies.

+ Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and

other drinks.

+ Escort customers to their tables.

+ Monitor event activities to ensure compliance with applicable regulations and laws,

satisfaction of participants, and resolution of any problems that arise.

+ Assess staffing needs, and recruit staff using methods such as newspaper

advertisements or attendance at job fairs.anaging 25 plus employees. Server,

bartender, expo, assist servers whenever necessary. End of day paperwork and

deposits. scheduling.

Education

Buras High School, Buras, Louisiana

High School Diploma, All required, May. 1983

Personal Info

Phone:

251-***-****

Email:

**********@*****.***

Address:

314 Bloomsbury Ave, Fairhope, 36532,

AL (US)

Skills

General Manager

Scheduling

Food & Beverage Service

Banquet Setup & Service

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