United States Customer Service
Resume:
Sherri Phillips
Customer Service Representative
Quincy, Illinois, United States
*******************@*****.***
WORK EXPERIENCE
September 2022-May 2024
Customer Service Representative
TTEC / Optum RX
Quincy, Illinois, United States
• Assist member with benefit questions,
prior authorizations and any assistance
needed to get prescription drugs while
following hipaa privacy laws.
• Partner with members to be sure they are
receiving any available co-pay assistance.
• Always maintain customer relationships by having a positive "I can help" attitude. January 2020-June 2021
Sales Advisor
Select Quote/Inside Response
Overland Park, Kansas, United States
• Possessed excellent communication and rapport
building skills.
• Maintained a positive attitude and sunny disposition.
• Maintained the willingness and determination to
keep going in the face of rejection.
• Maintained excellent listening skills with the ability and knowledge to pose insightful and engaging
questions.
October 2013-January 2019
Property Manager
StorageMart
Olathe, Kansas, United States
• Responsible for maximizing occupancy,
minimizing delinquencies, maintaining
facility.
• Lease units and sell products to
customers and tenants.
• Accurately assess tenant’s needs by
actively listening to the customer and
determine the correct product(s).
• Collect all fees and payments due,
perform collection calls on past due
accounts.
• Maintain a professional courteous
manner with customers, vendors,
contractors and fellow employees.
• Ensure compliance of all work related
activities in a fair, ethical and consistent
manner.
February 2009-December 2012
Sales Manaager
Osage Marketing
Lenexa, Kansas, United States
• Assist 5 districts Marketing Associates
with sales calls.
• Sell product lines for 30+ manufacturers
• Fill out reports to reflect monthly calls
• Consistently seek innovative ways to
increase sales and convert products for
Marketing Associates
• Partner with customers and Marketing
Associates to grow their business by food
costing and sampling of new products
• Build and maintain relationships with
customer’s and Marketing Associates by
following up.
May 2006-February 2009
Territory Manager
US Foodservice
Olathe, Kansas, United States
• Manage territory by organizing and
planning a daily schedule while
maintaining the ability to remain flexible
• Build and maintain relationships with
customers and prospects
• Monitor accounts receivable to keep
customer balances current
• Consistently seek innovative ways to
increase sales by staying up-to-date with
current trends by attending food shows
and classes.
• Partner with customers to grow their
business by doing business reviews, food
costing, and sampling of new products to
increase their bottom line.
January 1993-November 2002
Owner/Operator
Dillons Real Pit Bar-B-Que
Quincy, Illinois, United States
• Managed employee and customer
relations
• Created a positive, low turn-over, team
atmosphere resulting in a 5 year average
of full time staff
• Created advertising campaigns
• Designed forms to facilitate operations
• Trained, hired, terminated and scheduled
employees
• Performed accounting tasks (which
consisted of payroll, filed federal and
state withholding, sales tax,
unemployment tax
and 941’s, profit and loss statements)
• Conducted daily operations
October 1989-December 1993
Office Manager
RK Printing
Overland Park, Kansas, United States
• Handled all phases of bookkeeping.
• Provided all phases of customer service
• Scheduled, processed and tracked job
orders
• Performed all phases of bindery
• Darkroom productivity (Mask negatives,
burn plates, paste-ups, shoot and
develop film)
• Maintained all office and prepress
equipment
EDUCATION
High School Equivalency Diploma
Johnson County Community College
Overland Park, Kansas, United States
SKILLS
Property Management Sales Maintain Compliance Past Due Accounts Sales Management Customer Relations Develop and Maintain Customers Product Marketing Accounts Receivable Office Management Customer Support/Service Bookkeeping Profit & Loss Statements People Management Sales Tax Accounting Operations HIPAA (Health Insurance Portability and Accountability Act) Prescription Drugs
WORK AUTHORIZATION
I am authorized to work in the following countries:
• United States
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