Customer Service Agent

Roberto Balderrama 520-***-****

OBJECTIVE

To obtain a gainful career where my skills and knowledge can be used to benefit the company; where I can grow and develop as an individual and help other individuals grow and develop to be valuable assets for the company. HIGHLIGHTS

● Excellent Customer Service Skills

● Speak English and Spanish fluently

● Dependable - can work without supervision

● Excellent Communication Skills

● Interact effectively with individuals of all levels

● Able to work under pressure and meet deadlines

● Able to direct and lead others to produce desired results

● Assertive, Self-Motivated, Goal-Oriented, Organized, and Efficient EMPLOYMENT

A1 Garage Doors Nov. 2021 to Present Tucson, AZ

Installation and repair of garage doors in the greater Tucson Area. Create a great customer experience by doing a full 29 point inspection on garage doors and openers. Give customers estimates on doors and openers. Create value in upsales and proper maintenance of the equipment.

Build rapport with customers, explain proper processes of equipment and offer incentives to go with our company. Manage daily and weekly schedules to make sure all of our customers were taken care of in a proper time. Updated customers on arrival times and how long the work would take. Communicate with dispatch to make sure all customers needs were being met. Optum RX Customer Service Agent Sep. 2018 to Nov 2021 Tucson, AZ Set up new accounts for the members.

Place new and refill orders for their medications for mail order. Help customer resolve any issues with their account, Reach out to their Doctors for renewals and new prescriptions. One call resolution.

Tellez Masonry Masonry Supervisor July 2017 to Sep. 2018 Tucson, AZ Supervised a crew of 8 employees ranging from laborers to Plasters that would complete a commercial project. Planned and organized day to day operations. Set up projects for inspection and would coordinate inspections with City of Tucson to make sure employees would always be working and as efficient as possible. Comcast Customer Service Agent Oct./2015 to June 2017 Tucson, Arizona Helped homeowners set up their moving packages.

Upsell customers on added features and benefits.

Offering insurance and other bundles to get the best packages for customers needs. Citi Mortgage Homeowners Support Specialist Aug 2012 to Sep. 2015 Tucson, Arizona Computer use of Avaya, Citilink, OCS, DRI, MAT and MS outlook, etc. Collection by trying to collect on debts

Homeowner assistance by finding solutions for accounts according to situations of hardship and by following guidelines set by investors and business

Point of contact with client for any questions or concerns Point of contact for documents needed for review of treatment options and provide client with next step process for assistance

Research on payment and documents if any needed or missing. Citi Group Collections agent Nov/2009 to Aug 2012 Tucson, Arizona Collect in high risk credit cards balances

Assist the client by finding the right solution to his problem Exploring all the program options possible to better assist the client EDUCATION

Brookline College Tucson, Arizona Associate-Justice Administration—10/2009 GPA 3.59

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