Customer Service High School
Resume:
L A U R E N W R I G H T
LW
Recurit, onboarding and training
Organizational
Quickbooks Desktop and online
Problem-Solving
Computer Literacy
Project Management Tools
Strong Communication
Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale- building abilities to enhance employee engagement and boost performance. Strong creative and analytical skills. Team player with an eye for detail.
S K I L L S
Profile
E D U C A T I O N
Medford High School
2009-2013
HIGH SCHOOL DIPLOMA
Northern Oklahoma College
2014-2017
ACCOUNTING & BUSINESS FINANCE
E X P E R I E N C E
Lowe’s Home Improvement
Bergman Tax & Accounting
2018-2023
2014-2019
ASSISTANT STORE MANGER-OPERATIONS
Recruited, hired, trained new employees
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing sales Maintained positive customer relationships by responding quickly to customer service inquiries
ACCOUNT MANAGER/OFFICE MANAGER
Reduced liabilities by accurately managing tax
statements, mailings, journal entries, payments and transfers Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships
2010-2014
CERITFIED NURSING AIDE
Monitored, tracked and conveyed important medical information to healthcare staff to optimize patients care plans Assisted in the orientation program with helping train the new hire employees
Georgia
***********@*****.***
Commons Rehab
CUSTOMER SERVICE REPRESENTIVE
Capital One Banking
2024-Current
Use skills such as strong communication, active listening, problem solving, multitasking, time management, and patience.
Profrienct in technical skills like knowledge of CRM software and call center software
Provided customer service, such as addressing concerns, building relationships, and offering solutions
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