Customer Service Medical Records

Stephanie Valadez

**** **** **., *** #****, San Antonio, TX 210-***-**** ****************@*****.*** OBJECTIVE

· Hard working individual seeking a position that utilizes my interpersonal skills and clinical experience to provide empathetic and quality assistance to both physicians and patients in an environment that offers career advancement

QUALIFICATIONS

Technical Skills Personal Qualities Computer Software

● Interpersonal Skills ● Positive Attitude ● Sevocity

● General Office Operations ● Dedicated ● Centricity

● Telephone /Etiquette ● Organized ● Microsoft Office

● Customer Service ● Loyal ● SNAPSE

● Athena

EXPERIENCE

September 2022 – January 2024 SCHEDULING SPECIALIST Baptist M&S Imaging

- Contacts patients or providers for outpatient diagnostic procedures.

- Contacts patients to schedule outpatient diagnostic procedures.

- Collects patient demographic and insurance information during scheduling phone call with provider or patient, validating insurance is in network with the provider.

- Compiles patient information such as diagnosis, reason for procedure, medications, allergies and other applicable information prior to scheduled procedure.

- Monitors inbound orders process to ensure orders are validated and routed appropriately to ensure patients are contacted timely to schedule procedure.

- Contacts department affected by schedule adjustments to ensure patient is prepared and necessary personnel and equipment are available.

- Responsible for meeting telephone system metrics and any other productivity standards set by the department to include length of call, length of answer time, and number of calls taken within a specific period.

August 2021 - September 2022 CHECK-OUT / SCHEDULE COORDINATOR TX Digestive Disease Consultants (Gastroenterology)

- Greet patients with excellent customer service and compassion following all HIPPA guidelines

- Assist new and existing patients in scheduling biopsies, endoscopies, colonoscopies, paracentesis, manometries, fibro scans and follow-up appointments using G Gastro system

- Answer phone calls, complete referral letters: consult and surgery

- Confident speaking abilities and experience dealing with medical offices and law firms for patient care

- Pull medical records and perform other similar or related duties as requested or assigned Oct 2014 – July 2021 PATIENT COORDINATOR/ MEDICAL RECORDS CLERK/ RECEPTIONIST/ TRIAGE Tricity Pain Management

- Greet patients with excellent customer service and compassion following all HIPPA guidelines

- Facilitate the collection, processing and shipping of urine specimens collected from patient samples for drug screen while maintaining specimen integrity following OSHA standards as well as company policies

- Triage patients by entering and updating all demographics into Sevocity

- Check out patients, schedule follow-up appointments, contact attorneys for follow-up appointments

- Confident speaking abilities and experience dealing with medical offices and law firms for patient care

- Pull medical records and perform other similar or related duties as requested or assigned June 2012 – Oct 2014 H EALTH CARE PROVIDER Private Owner

- Monitors patient condition by observing physical and mental condition, intake and output, and exercise.

- Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements.

June 2012 – Oct 2014 CHILD CARE PROVIDER Foundation in Christ

- Supervise and monitor the safety of children in their care. Prepare meals and organize mealtimes and snacks for children. Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime.

TRAINING

- HIPPA Annual Training

- Sexual Harassment Annual Training

- OSHA Annual Training

- Biohazardous Waste Training

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